Post on 21-May-2022
Mediating Human to Human Mediating Human-to-Human Interactions through Technology
Kelly LyonsFaculty of InformationyUniversity of Toronto
U i it f W t l D t b GUniversity of Waterloo Database GroupSeptember 29, 2010
About MeAbout Me
About MeMy Students
Motivation
Social Media
Question
Approaches
ProjectsBusiness Domain Technology
People & Culture
Projects
•Millenials
•Research Teams
•User Feedback pService Science
User Feedback
•Team Awareness
•Delphi
RecapRecap
Discussion
Sept. 29, 20102 UWaterloo DBGroup ©Kelly Lyons 2010
My StudentsAbout Me
My StudentsMy StudentsMotivation
Social Media
Abayomi King, MSc candidateDept of Computer Science
Question
Approaches
Projects
Zack Hayat, PhD candidateFaculty of Information
p pProjects
•Millenials
•Research Teams
•User Feedback
Fan Dong MSc candidate
User Feedback
•Team Awareness
•Delphi
Recap
John Peco, PhD candidate
Fan Dong, MSc candidateDept of Computer Science
Dejana Bajic, MSc candidate
Recap
Discussion
Sept. 29, 20103 UWaterloo DBGroup ©Kelly Lyons 2010
J ,Faculty of Information
j j ,Dept of Computer Science
MotivationAbout Me
MotivationMany interactions in service systems are taking place
My Students
MotivationSocial Media
over distance:MeetingsProject team work
Question
Approaches
Projects Project team workResearch collaborationsSoftware development
Projects
•Millenials
•Research Teams
•User Feedback pCustomer Engagement
User Feedback
•Team Awareness
•Delphi
RecapRecap
Discussion
Sept. 29, 20104 UWaterloo DBGroup ©Kelly Lyons 2010
Social MediaAbout Me
Social MediaSocial media techniques and environments:
My Students
Motivation
Social MediaOnline profiles, articulated social networks, formation of communities, user-generated contentSocial tagging blogging microblogging wikis
Question
Approaches
Projects Social tagging, blogging, microblogging, wikisProjects
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness
•Delphi
RecapRecap
Discussion
Sept. 29, 20105 UWaterloo DBGroup ©Kelly Lyons 2010
QuestionAbout Me
QuestionHow can we design, develop, understand, and make use
My Students
Motivation
Social Mediaof social media technology and environments to facilitate or mediate human-to-human interactions?
QuestionApproaches
ProjectsProjects
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness
•Delphi
RecapRecap
Discussion
Sept. 29, 20106 UWaterloo DBGroup ©Kelly Lyons 2010
ApproachesAbout Me
Approaches1. Understanding social media environments and
My Students
Motivation
Social Mediatechniques and their impact on traditional techniques and environments
2 Understanding traditional environments and
Question
ApproachesProjects 2. Understanding traditional environments and
techniques and how social media techniques might work within them
Projects
•Millenials
•Research Teams
•User Feedback
3. Using social media techniques in traditional environments
User Feedback
•Team Awareness
•Delphi
Recap4. Using traditional techniques in social media
environments
Recap
Discussion
Sept. 29, 20107 UWaterloo DBGroup ©Kelly Lyons 2010
ApproachesAbout Me
ApproachesUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
ApproachesProjects
SettingsProjects
•Millenials
•Research Teams
•User Feedback
Traditional in Social
User Feedback
•Team Awareness
•Delphi
Recap SettingsRecap
Discussion
Sept. 29, 20108 UWaterloo DBGroup ©Kelly Lyons 2010
ProjectsAbout Me
ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
ProjectsSettings Millenials
User FeedbackTeam Awareness
ojects•Millenials
•Research Teams
•User Feedback
Traditional in Social Research
Teams
User Feedback
•Team Awareness
•Delphi
Recap SettingsTeams
Delphi
Recap
Discussion
Sept. 29, 20109 UWaterloo DBGroup ©Kelly Lyons 2010
ProjectsAbout Me
ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
Projects
Settings Millenials
User FeedbackTeam Awareness
j
•Millenials•Research Teams
•User Feedback
Traditional in Social Research
Teams
User Feedback
•Team Awareness
•Delphi
Recap SettingsTeams
Delphi
Recap
Discussion
Sept. 29, 201010 UWaterloo DBGroup ©Kelly Lyons 2010
MillenialsAbout Me
MillenialsWhat are the norms and behaviours relating
My Students
Motivation
Social Mediato the use of Internet information and social media environments among 20-25 year olds (millennials)?
How do millennials utilize social media when making
Question
Approaches
Projects How do millennials utilize social media when making decisions?
What are the differences between personal (individual)
j
•Millenials•Research Teams
•User Feedback p ( )decision-making and group decision-making?
What are the anticipated decision-support f h ll l h h
User Feedback
•Team Awareness
•Delphi
Recap requirements of the millennials as they enter the workforce over the next several years?
Recap
Discussion
Sept. 29, 201011 UWaterloo DBGroup ©Kelly Lyons 2010
MillenialsAbout Me
MillenialsInternet Use
My Students
Motivation
Social MediaKeep in Touch 94.5%School/Work 94%Entertainment 89.3%
Question
Approaches
ProjectsOther 49%Buy/Sell 46%
Upon reflection of your decision-making activity and
j
•Millenials•Research Teams
•User Feedback p y g yyour resulting choice, please indicate your agreement with each of the following statements:
P l ( i di id l ) h l d k d
User Feedback
•Team Awareness
•Delphi
Recap People (or an individual person) helped me make a good decision
83 %
The information I found on the Internet helped me make a good decision
79%
Recap
Discussion
Sept. 29, 201012 UWaterloo DBGroup ©Kelly Lyons 2010
g
MillenialsAbout Me
MillenialsMy Students
Motivation
Social MediaThe level of satisfaction with the duration of the
ll d i i ki ti f Question
Approaches
Projects
overall decision-making time-frame is somewhat dependent upon the respondents’ use of social mediaj
•Millenials•Research Teams
•User Feedback
The quality of information obtained during the decision-making process
is somewhat dependent upon the use of social mediaUser Feedback
•Team Awareness
•Delphi
Recap
is somewhat dependent upon the use of social mediaThe usefulness of the information obtained during the decision-making process
Recap
Discussionis somewhat dependent upon input obtained from members of personal networks including family and friends
Sept. 29, 201013 UWaterloo DBGroup ©Kelly Lyons 2010
MillenialsAbout Me
MillenialsMy Students
Motivation
Social Media When confronted with a decision:
Question
Approaches
Projects
Millennials may speed up their decision-making time frame
by engaging with their network of family and friends using j
•Millenials•Research Teams
•User Feedback
by engaging with their network of family and friends using social media
Millennials are more likely to trust the information they find onlineUser Feedback
•Team Awareness
•Delphi
Recap
find onlineif they can filter it through their friends and family using social media
Recap
Discussion
Sept. 29, 201014 UWaterloo DBGroup ©Kelly Lyons 2010
ProjectsAbout Me
ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
Projects
Settings Millenials
User FeedbackTeam Awareness
j
•Millenials
•Research Teams
Traditional in Social Research
Teams
ea s•User Feedback
•Team Awareness
•DelphiSettings
Teams
Delphi
Delphi
Recap
Discussion
Sept. 29, 201015 UWaterloo DBGroup ©Kelly Lyons 2010
Research TeamsAbout Me
Research TeamsVirtual teams are enjoying increased importance in
My Students
Motivation
Social Mediathe conduct of scientific research
Goal: To understand virtual research environments (VREs) in order to improve effectiveness of research
Question
Approaches
Projects (VREs) in order to improve effectiveness of research collaborations
Technological platforms
j
•Millenials
•Research Teams g p
Research processes and practicesParticipants (organizations and individuals)
ea s•User Feedback
•Team Awareness
•DelphiMeasurements and metrics
Delphi
Recap
Discussion
Sept. 29, 201016 UWaterloo DBGroup ©Kelly Lyons 2010
About Me
Research TeamsMy Students
Motivation
Social Media
Research Teams
people-to-people Communication,Groupware
Services
Question
Approaches
Projects
Distributed
j
•Millenials
•Research Teams
access toinformation
access to facilities
Distributed,media-richinformationtechnology
ea s•User Feedback
•Team Awareness
•Delphi
DigitalLibraries
Interaction withthe Physical
World
Delphi
Recap
Discussion
17 UWaterloo DBGroup ©Kelly Lyons 2010 Sept. 29, 2010
About Me
Research TeamsMy Students
Motivation
Social Media
Research TeamsCASCON 20thYear: 1991 to 2009
Question
Approaches
Projects
Look at the community of CASCON authors
j
•Millenials
•Research Teamsea s•User Feedback
•Team Awareness
•DelphiDelphi
Recap
Discussion
18 UWaterloo DBGroup ©Kelly Lyons 2010 Sept. 29, 2010
About Me
Research TeamsMy Students
Motivation
Social Media
Research TeamsSocial Network Analysis:
Question
Approaches
Projects
How is the CASCON community organized?How does social capital evolve within the community?
S i l it l i th CASCON it i j
•Millenials
•Research Teams
Social capital in the CASCON community is maintained by closure among members
Follow up study:ea s•User Feedback
•Team Awareness
•Delphi
Follow up study:Interviews with central actors in the network
Delphi
Recap
DiscussionHayat Z., Lyons, K. (2010). “The Evolution of the CASCON Community: A Social Network Analysis”, CASCON 2010.
19 UWaterloo DBGroup ©Kelly Lyons 2010 Sept. 29, 2010
Research TeamsAbout Me
Research TeamsMy Students
Motivation
Social Media
CASCON proceedings: 1991 to 2009
Question
Approaches
Projects
100%
j
•Millenials
•Research Teams
50%
60%
70%
80%
90%9+
8
7
6
ea s•User Feedback
•Team Awareness
•Delphi
10%
20%
30%
40%
50%5
4
3
2
J. Solomon. (2009). Programmers, Professors, and Parasites: Credit and Co-Authorship in Computer Science. Science and Engineering
Delphi
Recap
Discussion
Sept. 29, 201020 UWaterloo DBGroup ©Kelly Lyons 2010
0%
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
1g g
Ethics (2009) 15:467–489.
ProjectsAbout Me
ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
Projects
Settings Millenials
User FeedbackTeam Awareness
j
•Millenials
•Research Teams
•User
Traditional in Social Research
Teams
User Feedback•Team Awareness
•DelphiSettings
Teams
Delphi
Delphi
Recap
Discussion
Sept. 29, 201021 UWaterloo DBGroup ©Kelly Lyons 2010
About MeCollective User Feedback
Investigate how software companies are using social
My Students
Motivation
Social Mediamedia techniques to gather feedback from many users collectively
Studied 45 different software providers currently
Question
Approaches
Projects Studied 45 different software providers currently using Uservoice as their user feedback gathering mechanism
j
•Millenials
•Research Teams
•User Allows customers to propose new ideas, and comment and vote on existing ones
S f d b h
User Feedback•Team Awareness
•Delphi Suggest a set of propositions and questions about how this type of feedback might impact software design, development, deployment, and usability
Delphi
Recap
Discussiondevelopment, deployment, and usability
Sept. 29, 201022 UWaterloo DBGroup ©Kelly Lyons 2010
About MeCollective User Feedback
My Students
Motivation
Social Media
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User User Feedback•Team Awareness
•DelphiDelphi
Recap
Discussion
Sept. 29, 201023 UWaterloo DBGroup ©Kelly Lyons 2010
Collective User FeedbackAbout Me
P iti 1 Th f h f db k d My Students
Motivation
Social Media
Proposition 1 – The size of the user-feedback oriented communities does not necessarily depend on the number of customers that visit the site. Other factors are critical for community development.
Question
Approaches
Projects
1,133
2,000,000
2,500,000
1 000
1,200
1,400
j
•Millenials
•Research Teams
•User
685
766 772
1 000 000
1,500,000
600
800
1,000
User Feedback•Team Awareness
•Delphi 112 115 132179 180 181 191 208
313340
455 457 457490 490 505
500,000
1,000,000
200
400
Delphi
Recap
Discussion
5 5 9 11 14 30 38 58 63 77 80
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Sept. 29, 201024 UWaterloo DBGroup ©Kelly Lyons 2010
s p
urba
s
Users Suggestions Ranking
About MeCollective User FeedbackP i i 2 E bl ll b ll f d My Students
Motivation
Social Media
Proposition 2 – Enabling collaborations allows users to find suggestions similar to their own and hence reduces the total number of suggestions per user.
Question
Approaches
Projects
f gg p
10
12
1,000
1,200
1,400
j
•Millenials
•Research Teams
•User
6
8
600
800
,
User Feedback•Team Awareness
•Delphi
2
4
200
400
Delphi
Recap
Discussion
00
Sept. 29, 201025 UWaterloo DBGroup ©Kelly Lyons 2010
Suggestions Votes Per User Suggestions per User Comments per User
About MeCollective User FeedbackP i i 3 S l d My Students
Motivation
Social Media
Proposition 3 – Some suggestions are implemented sooner, regardless of the popularity of (or demand for) the idea.
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User User Feedback•Team Awareness
•Delphi Open: The item has not received any attention from the sys adminDelphi
Recap
Discussion
Open: The item has not received any attention from the sys adminPSC: Planned, Started, CompletedUnder Review: Suggestion is being evaluated by the administrators
T b d CS ll O 31 2010
Sept. 29, 201026 UWaterloo DBGroup ©Kelly Lyons 2010
*To be presented as a poster at CSER Fall Meeting Oct. 31, 2010
ProjectsAbout Me
ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
Projects
Settings Millenials
User FeedbackTeam Awareness
j
•Millenials
•Research Teams
•User Feedback
Traditional in Social Research
Teams
User Feedback
•Team Awareness•Delphi
SettingsTeams
Delphi
Delphi
Recap
Discussion
Sept. 29, 201027 UWaterloo DBGroup ©Kelly Lyons 2010
Awareness in Software D l t
About Me
DevelopmentStudy1: one of the most frequently sought pieces of
My Students
Motivation
Social Mediainformation by workers, was awareness of what other co-workers are doing
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness•Delphi
1A. Begel, N. Nagappan, C. Poile, and L. Layman.Coordination in large-scale software teams. In Proceedings
Delphi
Recap
Discussion
Sept. 29, 201028 UWaterloo DBGroup ©Kelly Lyons 2010
Coo at o a ge sca e so twa e tea s. ocee gsof CHASE, pages 1–7, 2009.
Awareness in Software D l t
About Me
DevelopmentMy Students
Motivation
Social Media Plug-in for Eclipse / RTC
Question
Approaches
Projects
Automatically gleans activity informationUses that to update status in j
•Millenials
•Research Teams
•User Feedback
pGoogle Talk in real-time
User Feedback
•Team Awareness•DelphiDelphi
Recap
Discussion
Sept. 29, 201029 UWaterloo DBGroup ©Kelly Lyons 2010
Awareness in Software D l t
About Me
DevelopmentMy Students
Motivation
Social Media
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness•DelphiDelphi
Recap
Discussion*To be presented as a poster at Grace Hopper Celebration 2010;
Sept. 29, 201030 UWaterloo DBGroup ©Kelly Lyons 2010
p p pp ;CSER Fall Meeting Oct. 31, 2010; and demo at CASCON 2010.
Awareness in Software D l t
About Me
DevelopmentDo automatic status updates gleaned from the system
My Students
Motivation
Social MediaEnhance users’ real-time awareness of co-workers?Help others know when to (or not to) interrupt another user?
Question
Approaches
Projects another user?Help users decide what means to use to interrupt someone else?
j
•Millenials
•Research Teams
•User FeedbackDecrease the number of interruptions they receive?
What privacy issues are raised and how these be l d iti t d?
User Feedback
•Team Awareness•Delphi solved or mitigated?
Do different kinds of users tend to use this means of awareness most effectively and why?
Delphi
Recap
Discussionawareness most effectively and why?
Sept. 29, 201031 UWaterloo DBGroup ©Kelly Lyons 2010
ProjectsAbout Me
ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
Projects
Settings Millenials
User FeedbackTeam Awareness
j
•Millenials
•Research Teams
•User Feedback
Traditional in Social Research
Teams
User Feedback
•Team Awareness
•DelphiRecap Settings
Teams
Delphi
Recap
Discussion
Sept. 29, 201032 UWaterloo DBGroup ©Kelly Lyons 2010
Collaborative Decision M ki g D l hi M th d
About Me
Making – Delphi MethodInvestigate effectiveness of Delphi method in
My Students
Motivation
Social Mediacollaborative decision making social platform:
Systematically solicit ideas from participants anonymously using questionnaires
Question
Approaches
Projects anonymously using questionnairesSummarize results and feedback Repeat as needed
j
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness
•DelphiRecapRecap
Discussion
Sept. 29, 201033 UWaterloo DBGroup ©Kelly Lyons 2010
Collaborative Decision M ki g D l hi M th d
About Me
Making – Delphi MethodMy Students
Motivation
Social Media
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness
•DelphiRecapRecap
Discussion
Sept. 29, 201034 UWaterloo DBGroup ©Kelly Lyons 2010
Collaborative Decision M ki g D l hi M th d
About Me
Making – Delphi MethodDelphi complements existing decision
My Students
Motivation
Social Mediamethods in StreamWork plus:
Provides anonymity and may increase decision making performance
Question
Approaches
Projects performanceEnables brainstorming and consensus reaching
Implement Delphi in StreamWork
j
•Millenials
•Research Teams
•User Feedback p p
Evaluate implementation of Delphi in social media platform (StreamWork)
User Feedback
•Team Awareness
•DelphiRecapRecap
Discussion
Sept. 29, 201035 UWaterloo DBGroup ©Kelly Lyons 2010
Collaborative Decision M ki g D l hi M th d
About Me
Making – Delphi MethodMy Students
Motivation
Social Media
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness
•DelphiRecapRecap
Discussion
Sept. 29, 201036 UWaterloo DBGroup ©Kelly Lyons 2010
*To be presented as a demo at CASCON 2010
Recap QuestionAbout Me
Recap – QuestionHow can we design, develop, understand, and make use
My Students
Motivation
Social Mediaof social media technology and environments to facilitate or mediate human-to-human interactions?
Question
Approaches
Projectsj
•Millenials
•Research Teams
•User FeedbackUser Feedback
•Team Awareness
•Delphi
RecapRecapDiscussion
Sept. 29, 201037 UWaterloo DBGroup ©Kelly Lyons 2010
Recap ApproachesAbout Me
Recap – Approaches1. Understanding social media environments and
My Students
Motivation
Social Mediatechniques and their impact on traditional techniques and environments
2 Understanding traditional environments and
Question
Approaches
Projects 2. Understanding traditional environments and techniques and how social media techniques might work within them
j
•Millenials
•Research Teams
•User Feedback
3. Using social media techniques in traditional environments
User Feedback
•Team Awareness
•Delphi
Recap4. Using traditional techniques in social media
environments
RecapDiscussion
Sept. 29, 201038 UWaterloo DBGroup ©Kelly Lyons 2010
Recap ProjectsAbout Me
Recap – ProjectsUnderstanding Use / Implement
My Students
Motivation
Social Media
Social in Traditional
Question
Approaches
Projects
Settings Millenials
User FeedbackTeam Awareness
j
•Millenials
•Research Teams
•User Feedback
Traditional in Social Research
Teams
User Feedback
•Team Awareness
•Delphi
Recap SettingsTeams
Delphi
RecapDiscussion
Sept. 29, 201039 UWaterloo DBGroup ©Kelly Lyons 2010
AcknowledgementsAbout Me
AcknowledgementsMy Students
Motivation
Social Media SAP Academic Research Centre VancouverQuestion
Approaches
Projects
SAP Academic Research Centre, Vancouver
NSERCj
•Millenials
•Research Teams
•User Feedback
NSERC
User Feedback
•Team Awareness
•Delphi
Recap
University of Toronto Faculty of Information
Recap
Discussion University of Toronto Department ofComputer Science
Sept. 29, 201040 UWaterloo DBGroup ©Kelly Lyons 2010
Discussion About Me
Discussion.... My Students
Motivation
Social Media
Question
Approaches
Projects
kelly.lyons@utoronto.ca
http://individual utoronto ca/klyons/
j
•Millenials
•Research Teams
•User Feedback http://individual.utoronto.ca/klyons/
With:
User Feedback
•Team Awareness
•Delphi
RecapDejana Bajic, Fan Dong, Zack Hayat, Abayomi King, and John Peco
Recap
Discussion
Sept. 29, 201041 UWaterloo DBGroup ©Kelly Lyons 2010