Matt Bilotti - Userconf 2014

Post on 14-Jun-2015

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My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot

Transcript of Matt Bilotti - Userconf 2014

T U R N D OW N F O R W H AT ?

T U N I N G I N TO YO U R C U S TO M E R S B U I L D S G R E AT P R O D U C T S .

M AT T B I L OT T I

@MattBilotti

@MattBilotti

@MattBilotti

W H AT ’ S T H E P O I N T ?

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C R U S H VO L U M E . S C R E W T E M P L AT E S . TA K E AC T I O N .

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Digging Deep

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W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

How Sidekick merges support and product decisions

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

O L A R K

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

@MattBilotti

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

Recap

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@MattBilotti

matt@bilotti.org