Post on 08-Jul-2020
11/20/18
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NATIONALINSULATIONASSOCIATIONNOVEMBER14,2018
PRESENTEDBY
JENNYRAELE ROUX
MANAGINGUP
MANAGEMENTCONSULTED
Comesayhello!
We’reexcitedtobe
here!
Haveaquestion?Comeask!
Finishemails/Insta-it’sano-techhour
Thankyoutoourhosts!
MCINTRO
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Ateamofex-consultantswhotraincompaniesandindividualsonmanagement,problemsolving,presentation,andpersuasion
BACKGROUND–JennyRae
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HOWWEWORK
InteractiveGroupPresentations
IndividualCoaching
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WHOWEWORKWITH
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QUESTION
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Whatisonemanagementinsightthatwouldmakethisshorttraining
awinforyou?
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AGENDA
Understandingyourworld
Understandingtheirworld
Solution-orientedvs.Problem-oriented
ClearCommunication
MANAGEMENTCONSULTED
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Makeanhonestassessmentofyourstrengthsandweaknesses
UNDERSTANDINGYOURWORLD
QUESTION
MANAGEMENTCONSULTED
What%ofyourtimedoyouspendoperatingfromyourstrengths?
What%ofyourtimedoyouspendoperatingfromyourweaknesses?
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MANAGEMENTCONSULTED
Spend80%ofyourtimeonyourstrengths• Delegate,delegate,delegate
• Youdeliverbetterwork,andsetyourteam(andboss)upforsuccess
Don’tfocusmorethan20%oftimeonimprovingweaknesses.Managetothem• Deadlinedriven?Setupcalendarremindersandalerts
• Naturallyshy?Pushyourself
UNDERSTANDINGYOURSTRENGTHS
MANAGEMENTCONSULTED
TOOLS:MYERS-BRIGGSHIGHLEVEL
� QuickMyers-Briggs:16differentpersonalitytypes÷ Introvertvs.Extrovert¢ Whereyoudrawenergy
÷ Intuitive(N)vs.Sensing¢ Howyougatherinformation
÷ Feelingvs.Thinking¢ Howyouprocessinformation
÷ Perceivingvs.Judging¢ Howconcreteyouare
QUESTION
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Whatisonestrengthandoneweaknessyourpersonalitystylebringstoamanagementrole?
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MANAGEMENTCONSULTED
Puttingyourselfinyoursupervisor’sshoes
UNDERSTANDINGTHEIRWORLD
QUESTION
MANAGEMENTCONSULTED
Whatisonethingyou’veneverthoughtaboutoraskedyour
supervisorabout?
MANAGEMENTCONSULTED
TOOLSTORELATE:MYERS-BRIGGS
� Myers-Briggsassessment:16differentpersonalitytypes÷ ISTJ–TheInspector:Lovetradition,patience,hardwork,socialresponsibility÷ INFJ–TheCounselor:Visionary,idealist÷ INTJ–TheMastermind:Preferindependence;mostinterestedinideas÷ ENFJ–TheGiver:People-focused;highvalueforethics÷ ISTP–TheCraftsman:Logicalyetenthusiastic÷ ESFJ–TheProvider:Stereotypicalextrovert÷ INFP–TheIdealist:Quietandreserved;signsandsymbolshavemeaning÷ ESFP–ThePerformer:Lovelearningandthensharing÷ ENFP–TheChampion:Individualistic;hate“cookie-cutter”intheboxideas÷ ESTP–TheDoer:Leapbeforetheylook;actionoverideas÷ ESTJ–TheSupervisor:Organized,dedicated;happytobeapproachedforhelp÷ ENTJ–TheCommander:Quickdecision-maker;challengesareopportunities÷ INTP–TheThinker:Logicaboveall,yetvalueforcreativity÷ ISFJ–TheNurturer:Philanthropists,generous÷ ENTP–TheVisionary:Constantneedformentalstimulation÷ ISFP–TheComposer:Presenttakesprecedenceoverfuture
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DISCassessment StrengthsFinder
Enneagram
Takeaway:learnwhatmakesyour
supervisorexcited,andwhatmakesthemanxious
TOOLSTORELATE:ADDITIONAL
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Asksupervisortolunch(andpay)
Askthemfortheirtop3prioritiesoverthenext6
months
Now,you’reconnectingonapersonalANDprioritylevel
TACTICSTORELATE
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Bringinggoodnewswiththebad
BECOMINGSOLUTION-ORIENTED
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Setaside1houraweekforforecasting(andstrategizingfor)potentialfuturehazards
AnessentialpartofManagingUp:seeingproblemsbeforetheyarise
Workhardtoidentifyproblemsnotjustinyourpurview,butyoursupervisor’spurviewaswell
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STEP1:IDENTIFYINGPROBLEMS
QUESTION
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Whatisoneproblemeitheryouoryourbusinessarefacinginthenext
3-6months?
ManymanagersstopatStep1
You’renot“ManagingUp”ifyouonlybringproblemstoyoursupervisor’sattention
Bring2potentialsolutionstoyoursupervisorwithanyproblem
Ifyoudon’thave2solutions,it’snottimetosharetheproblem
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STEP2:PROPOSINGSOLUTIONS
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QUESTION
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Whatare2potentialsolutionstotheproblemsyoujustmentioned?
CLEARCOMMUNICATION
Younevergetasecondchancetomakeafirstimpression
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CLEARCOMMUNICATIONINSIGHT
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Asalesstudyassigned55percentofperceptiontothespeaker'sbodylanguage,andanother38percenttothetoneandmusicoftheirvoice.Theyassignedonly7percentoftheircredibilityassessmenttothesalesperson'sactualwords.
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QUESTION
MANAGEMENTCONSULTED
Whichofthe3isyourbiggesthindrancetoclearcommunication:
Yourtiming?Yourtone?Yourwords?
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3STEREOTYPESTOAVOID
1. TheMouse• Doesn’tparticipate
unlessinvited• Reactive
communicator• Doesn’tpre-planfor
meetings• Doesn’tclarify
expectations
2. TheGhost• Doesn’tgettoknow
supportstaff• Missesface-time• Worksfromremote
locations• Assumesyou’ve
alreadyprovenyourself
3. TheCricket• Askstoomany
questions• Workswith
colleagueswhoaretoosenior,toosoon
• Doesn’ttakethejobseriouslyenough
QUESTION
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Whichstereotypeareyoumostlikelytobe?
Whichonebothersyouthemost?
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MANAGEMENTCONSULTED
Insaneworkethic
Strongcommunicator
Resourceful Teamfocused
“Iwilldowhateverittakestogetthejobdone.”Tactic:Showupearly,staylate
“Icommunicatefrequentlyand
clearly.”Tactic:Daily/weekly/
monthlyupdate
“Iloveresearchandknowwheretofindhelpfulinformation.”Tactic:Offersolutions
“Iamreadytodowhatisneededtomakethe
teamsuccessful.”Tactic:Semi-annual1:1
upward/downward
4TOPCONTRIBUTORSTYLETRAITS
USINGTHEPYRAMIDPRINCIPLETOEFFECTIVELYCOMMUNICATE
MANAGEMENTCONSULTED
WHATISTHEPYRAMIDPRINCIPLE?
MANAGEMENTCONSULTED
DevelopedbyBarbaraMinto40+yearsago
Tooltohelpwritemoreclearly
Pulledinformationoutothersdidn’tknowwasthere
Quicklybecame
linguafrancafortop
professionals
Shapetheinformationuntilit’s
crystalclear–thenpresent
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WHYISITAPYRAMID?
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Source:McKinsey
THEPRINCIPLESOFTHEPRINCIPLE
1.Answer(assertion)first
2.Contextinformscontent–knowyourenvironment
3.Summarizesupportingargumentsbriefly/directly
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HOWNOTTOUSETHEPYRAMIDPRINCIPLE
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I’mtryingtofigureoutwherethebestcityintheworldisforsushi
ThebestsushiI’ve
everhadisinLA
Icheckedoutsushi
restaurantsandthereare
somanygoodones!
OMG.Ilovesushi.
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IFSOMEONEISUSINGPYRAMIDPRINCIPLE…
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Startwithanassertion
Describehowtheysynthesizedtoget
toassertion(process)
Supportassertionwithdata
ThebestsushiintheworldisinLosAngeles
Iresearched16topcitiesandlookedatpricesandratingsof10+toprestaurants
LAsushihad1.2morestarsonaverageand4moreMichelinStars
thanothercities
KEYPYRAMIDPRINCIPLETAKEAWAYS
MANAGEMENTCONSULTED
Focusonthemostimportantthingsfirst
(timing)
Sharetherightmessageattherightlevel(tone)
Bethoughtfulaboutthewordsyouchose(words)
KEYSTOGOODUPWARDCOMMUNICATION
Understandingyourworld
Understandingtheirworld
Solution-orientedvs.Problem-oriented
ClearCommunication
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