Making your documentation more social

Using TCS 2.5 to connect and engage with your audience

Matt Sullivandirector of trainingroundpeg inc.matt@roundpeg.commattrsullivan714 960-6840

User Assistance takes many forms

Traditional

• User manual (Print, PDF)• Help system/Knowledge base• Interactive sim’s and models

Community forum

• Adobe Community Help• LinkedIn Groups• Yahoo Groups

Social User Assistance

Google

• (Duh)

Twitter

• Common Adobe searches (case-sensitive)– #TechComm– #FrameMaker– #RoboHelp

Adobe Integrated Community Support

Blending these options with TCS 2.5

Interactivity: 3d Models

• Create 3d PDF• Place in FrameMaker• Use conditional text to:– Produce 3d PDF– Produce Print

Interactivity: Simulations

• Create Sim with Captivate• Place in FrameMaker• Link into RoboHelp• Publish to –Webhelp–AIR

Interactivity: Quizzing

• Quiz Questions– Presenter– Captivate

Interactivity: Social Media

• Embed Twitter functionality– Commonly set up using WAMP or MAMP

• AIR Commenting

Update content

• Launch Captivate from FrameMaker• Fix Captivate error• Update FrameMaker• Update RoboHelp – Generate Single Source Layouts• Update AIR

Collaboration

• Acrobat.com PDF Review– Captivate – FrameMaker– RoboHelp

Input from end users

• Printed Contact info• Help links to email• AIR comments• Twitter feeds– http://help.adobe.com/en_US/captivate/cp/

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Available on SlideShare