Data Collection – Learning Team Bby

Rebecca Quick, Christopher Thomas, Deloach Lindsey, Kim Burris, and Scott Merryman

QNT/351

September 14, 2015

Mike Yensz

Ballard Integrated Managed Services, Inc.Overview

* Increased employee turnover rate

* Decrease in employee motivation

* Reduction in productivity and

quality

* Increase in employee sick leave

* Increase in complaints from client

Data Collection Instrument

* Employee Survey

* Demographic questions

* Employee personal

opinions

* Job satisfaction

Types of Data Collected

* Collection Method - Survey

* Quantitative and Qualitative

* Qualitative data is transformed for

the purpose of coding and entry

Level of Measurement

* Nominal: Classify and Count

* Ordinal: Labels with relative values, ranked or ordered

* Interval: Measureable differences between data

Data Coding* Nominal: Numerical codes for each category

* Ordinal: 1 – 5 rating scale1. Strongly disagree2. Strongly agree

* Interval: Calculated months of service

Data Cleaning / Final Analysis

Elimination of Input Errors:

17 Default values for unanswered

questions

6 Keystroke errors

Survey Results

449 Survey Population

78 Responses

17.3% Survey rate

Final AnalysisTotal response rate was less than expected by management, due to an ineffective survey tool.