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Oracle WebCenter in Action: Webcast SeriesHOST: Mark Brown, Sr. Director, Oracle WebCenter
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Key Trends Impacting Your World
Personalization
Mobile
Social
Multi-Channel
Consumerization
Self-Service
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Engaging Customersis Critical for Business Growth
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Oracle WebCenter
Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. Drive sales and loyalty with engaging cross-channel
online experiences Provide a single point of access with self-service
portals and application dashboards Enhance productivity with social collaboration Ensure timely, relevant and accurate information with
enterprise content management
Engage Your Customers. Empower Your Business.
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Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter
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Giovani Dacumos, Director of Systems, Los Angeles Department of Building & Safety
Minh Ong, Project Management Group Lead, Los Angeles Department of Building & Safety
Sheetal Paranjpye, Project Manager, 3Di
Rajiv Desai, CEO, 3Di
Welcome!
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Agenda Company Overview
4 Keys to Delivering Superior Customer Self-Service– Application Access
– Personalization
– Integrated Platform
– Multi-Channel Delivery
Demonstration
3Di Offer
Summary
Q&A
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Company Overview
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Los Angeles Department of Building & Safety
MISSION: Our goal is to serve you in the best way that we can through open
communication between you and LADBS. We are committed to ensuring that your construction projects are completed professionally and promptly, while ensuring life safety and compliance with the code.
FACTS: One of the largest construction permitting departments in the US Over 110,000 permits worth $3 Billion every year Over 350,000 walk-in customers every year
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Improve customer experience
Increase transaction efficiency
Lower operation costs
Improve operational efficiency
Broaden services portfolio
Improve data accuracy
Business Objectives
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Information silos – not fully integrated
Limited service channels – inconsistent customer experience
Narrow operational visibility
Business Challenges
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Customer Self-Service Portal integrated with GIS, E-Commerce & Legacy applications
Built on Oracle WebCenter Portal & Oracle WebCenter Content
Other Oracle Products: Identity Management, SOA Suite, Database
Target Solution
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3Di
Design and deliver business-driven information technology solutions Offices in USA and India Oracle Gold Partner ISO 9000 Certification Over hundred public and private sector clients Oracle Fusion Middleware Innovation Award Winner 2012
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3Di Solution
Infrastructure SystemsIntegration Consulting Application
Development
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4 Keys to Delivering Superior Customer Self-Service
Application Access
Multi-Channel Delivery
Integrated Platform
Personalization
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Application Access Application Access
Multi-ChannelDelivery
IntegratedPlatform
Personalization
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Application Access
Key Features:– Customer focused
design
– Automation of common customer service functions
– “Shopping Cart” Implementation
– GIS Integration
– Extensive Workflow Support
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Application Access
Solution:– WebCenter Portal &
WebCenter Content
Integrated with:
– ESRI ARC GIS
– MS Active Directory
– Third party applications
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Application Access
Key Benefits:– Transaction Efficiency
– Data Accuracy
– Lower Cost
– Increased Security
– Wider range of services possible
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Personalization Application Access
Multi-Channel Delivery
Integrated Platform
Personalization
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Personalization
Key Features:– My Workbench
– My Permits
– My Projects
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Personalization
Key Benefits:– Relevance
– Consolidation of data
– Security
– Targeted messaging
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Integrated Platform Application Access
Multi-Channel Delivery
Integrated Platform
Personalization
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Integrated Platform
Key Features:– GIS Integration
– Legacy Applications
– SOA interfaces for external applications
– Identity/Access Management
– Content Management
– E-Commerce
Identity Management
GIS
Other Applications (SOA)
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Integrated Platform
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Insert Chart Here Key Benefits:
– Data integrity across systems
– Scalability
– Ease of development
– Ease of maintenance
Integrated Platform
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Multi-Channel Delivery Application Access
Multi-Channel Delivery
Integrated Platform
Personalization
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Multi-Channel Delivery
Key Features:– Consistent user
experience across:
– Mobile
– Web
– Walk-in
– IVR
– SOA based external application interface
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Multi-Channel Delivery
Key Benefits:– 24/7 Service
– Anytime, anywhere access
– Consistent customer experience
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DEMONSTRATION
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Oracle WebCenter Benefits
Drivers for selecting Oracle WebCenter:– State of the art Portal Platform
– Integrated with Oracle WebCenter Content, Identity Management, SOA
– Performance/Scalability
– TCO
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3Di will provide a FREE 2 week assessment of how the Oracle WebCenter platform can transform your selection of application.
Input from you:• Current Environment (Infrastructure, Application to be assessed)• Pain points• Business Objectives for the application
Assessment by 3Di: (An assessment report including)• High-level architecture using WebCenter Suite
• Infrastructure, application architecture & interfaces• High-level implementation plan
• Schedule & cost estimate
Special Offer from 3Di
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www.3disystems.com
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Join the Oracle WebCenter Community!Oracle WebCenter blog:http://blogs.oracle.com/webcenter
Oracle WebCenter Homepage:http://oracle.com/webcenter
Oracle WebCenter Newsletter:http://oracle.com/newsletters
Twitter: http://twitter.com/oraclewebcenter
Facebook: http://facebook.com/webcenter
LinkedIn: http://linkd.in/ORCL_Social
giovani.dacumos@lacity.org minh.ong@lacity.org rajiv.desai@3disystems.com sheetal.paranjpye@3disystems.com mark.w.brown@oracle.com
www.webcenterinaction.com
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