Post on 31-Dec-2015
LOGOHR2002
WORKPLACE CONFLICTS & RESOLUTION
Presented by:
Chin Chee SimHuynh Thanh Binh
Kee Chen SiangLe Minh Vu
Pham Van Quyet
Tutorial Group: E23Lecturer: Miss Chua Siew Beng
Contents
Introduction
Causes of Conflicts
Costs of Conflicts
Conflict Resolution Strategies
Case Studies
HR2002
Recommendations & Conclusion
Introduction
Definition of workplace conflicts
• Disagreements arising between individuals and groups within
organizations
Importance of understanding, preventing, and resolving workplace conflicts
They help to
• Achieve efficiency in companies’ operation
• Save both management and human resources
• Reduce monetary expense (on lawsuits and settlements)
www.themegallery.com
Diagram
Conflicting roles: structure of the organization
Different personal values: self-interest;personal identity
Unpredictable policies: expectation
Workplace conflicts
Conflicting goals: self-knowledge of the manager
Conflicting styles: self-interest and self-schema
Conflicting needs: social identity and personal identity
Conflicting perception: self-feeling
Conflicting pressures: 2 jobs with the same deadline
www.themegallery.com
Diagram
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www.themegallery.com
Diagram
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www.themegallery.com
Diagram
Conflicting roles: structure of the organization
Different personal values: self-interest;personal identity
Unpredictable policies: expectation
Workplace conflicts
Conflicting goals: self-knowledge of the manager
Conflicting styles: self-interest and self-schema
Conflicting needs: social identity and personal identity
Conflicting perception: self-feeling
Conflicting pressures: 2 jobs with the same deadline
www.themegallery.com
Diagram
Title
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www.themegallery.com
Diagram
1
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
2
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
3
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
www.themegallery.com
Diagram
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2001 2002 2003 2004
www.themegallery.com
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