Post on 12-Apr-2017
SYNCHRONIZATION
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ASystemic Integration
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ofBehavioral Health
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into the Medical Continuum
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T. C. O S N E R & A S S O C I A C A T E S
I didn’t pick my illnesses
To my endocrinologist,I’m a diabetic
To my PCP,I have Crohn’s
Disease
To my OB-GYN,It’s a recurring
infection
To my Oncologist,I have breast CA
To my Hospitalist,I’m someone to
stabilize
To the ED doc,I’ve got panic attacks
What’s the one thing they
all have to deal with?
The reason I have to see them
more than I should ?
My Depression . . .
My Depression . . .
. . . my socialstressors . . .
. . . and my addiction
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Behavioral health issues . . .
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. . . the pervasive co-morbidity
By now, we’ve all seen the stats
But we still suffer from . . .
STEREOTYPES
“Will someonePlease get thisPsych patient
outof my ED?”
A partial solution . . .
. . . adding much needed serves
Behavioral health in Oncology
. . . Creating medical homes
But it’s a systems problem . . .
Behavioral Health Integration,
like the rest of Healthcare,
has been stitchedtogether into a
Monster
An arm here . . . . . . a leg there . . .
and last – The Brain
Developing in silos . . .
Independent
Uncoordinated
Uncooperative
disconnected
duplicative
protective
“MyProgram”
A philosophy of integration . . .
. . . based on new assumptions
Behavioral Health is inclusive of promoting well-being . . .
. . . preventing and intervening in harmful behaviors . . .
. . . and the treatment of mental health and addictions disorders
It is a primary service firstand a specialty service second
It engages all behavioral healthmatters regardless of location
Treatment occurs at the siteof the most frequent medical
utilization
Treatment is synchronizedacross the medical continuum
The systems engages with the patient rather than patients having to engage with
departments
Behavioral heath integrationIs defined on three levels
Substance abuseand mental health
Internal integrationof core services
External integrationinto the medical continuum
Realigning and repurposing resources
to be FTE neutral
How to build an integrated service: From primary to specialty care
Assessment & ReferralAnchor Service(licensed SW/Registrar/Hybrid ClinicianCall Center/Database-EMR/Inter-departmental)
From routine to acute
Embedded Hybrid PracticesIn Primary Care
Embedded Hybrid Practicesin Specialty Care(cardiology, oncology, endocrinology, etc.)
Reprogramming of BHUandRealignment of psychiatry
Realignment of existingHospital-base outpatientinto hybrid MH/CD programs
Hospital-based Behavioral Health
All integration effortsboth in internal and externalbegin with the developmentof the Hybrid Clinician
Creating . . .
Creating . . .
E T H O S
As every Marine is a rifleman . . .
. .. every clinician is a Hybrid
Hybrid Clinician profile
• Licensed Masters – level Clinician in social work, psychology or marriage/family
• Licensed or Certified Alcohol/Drug Counselor
• Conceptual/systems thinker
• Flexible team player
• Strong diagnostic skills
Hybrid Clinician profile
• Experienced in different levels of care
• Entrepreneurial
• Desire to be more than just “a therapist”
Hybrid Clinician skillset
• Knows the entire system
• Functions at any level of care
• Interventionist: CBT/SFBT/MI
• High Risk case management
• Utilization management
• Registrar
Hybrid Clinician skillset
• Versed in Lean Principles
• Certified in Primary Behavioral Health Care
Financial sustainability is achieved
through existing payment mechanisms
and creative partnershipswith payers
Creating an organic system .
Embed infrastructure
rather than a service
Creating an organic system .
Embed infrastructure
rather than a service
Hybrid skillsets –
No Wrong Front Door
Creating an organic system .
Hybrid skillsets –No Wrong Front Door
Treatment is synchronizedand flows through
the system
Creating an organic system .
Treatment is
synchronizedand flows through
the system
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
Single Hospital System
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
Single Hospital System
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
SpeciallyTrainedHybrid
Clinicians
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
Single Hospital System
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
PreviouslyUnidentified
Psych Drivers
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
Single Hospital System
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
PreviouslyUnidentified
Psych Drivers
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
Single Hospital System
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Integrate intoSystemPCPs &
Specialties
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
Single Hospital System
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Integrate intoSystemPCPs &
Specialties
Challenges & Hurdles
“You can’t do that”
Challenges & Hurdles “Our system is too big”
Challenges & Hurdles “You can’t do it all at
once”
Challenges & Hurdles “What about HIPAA”
Challenges & Hurdles
“We can’t afford additional FTES”
F
Fi
Fir
Firs
First
First S
First St
First Ste
First Step
First Steps
Diagnose the System
First Steps
Diagnose the System
“If you want to truly understand something (like your organization), try to change it”
Kurt Lewin
First Steps
Diagnose the System
• the Infrastructure
• the Culture
• the Continuum connectivity
• its nimbleness
• current employee fit
Diagnose the System
• the Infrastructure
• the Culture
• the Continuum connectivity
• its nimbleness
• current employee fit
Identify administrator
and physician Champions!
Identify administrator
and physician Champions!
Train 1st generation Hybrids and their leader.
(Hybrid boot camp)
Educate Payers regarding the model
and haveHybrids credentialed
on all panels
Engage Finance for all Proper Support
Engage IT for all Proper Support
Identify PCP/SpecialtyBeta Sites
Then . . .
Tell the story
Tell the story
Tell the story
First Steps are bothsequential and simultaneous
efforts
Playing in old Yankee Stadiumwhile building
New Yankee Stadium
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Single Hospital System
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Single Hospital SystemOne
Department
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Single Hospital SystemOne
DepartmentOne Identity
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Single Hospital SystemOne
DepartmentOne IdentityMultifaceted
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Single Hospital SystemOne
DepartmentOne IdentityMultifaceted
Revenue generating
Across the
Continuum of Care
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Single Hospital SystemOne
DepartmentOne IdentityMultifaceted
Revenue generating
NoWrongDoor
ICU
PCP PCP
PCPPCP
PCPPCP
SpecSpec
SpecSpec
Spec Spec
SPECIALTYMED/SURG
EDBHU
SpecialtyMentalHealth
SpecialtyMentalHealth
A&RC.C.
Supplemented by billable
Web-basedCBT
Web-basedCBT
What it is and what it does . . .
• Embeds infrastructure, not just a service
• Coordinates systems rather than clinicians
• Delivers treatment where the patients are
• Reduces stigma and impacts compliance
• Impacts costs
• Not the typical Hub & Spoke system