Library Showcases Doing the new EDI qualification

Immediate messaging Welcoming new Athens users

A virtual library workroomTeaching study skillsEasy eBooks access

Speedy stock checking

EDI Certificate or Diploma in Libraries, Archives and Information Services

Simon Elliott&

Pauline Blagden

The new

New qualifications

• Electronic portfolio• Competency-based• Nationally recognised• Vocational – support and enhance your work• Can be stepping stone to professional

qualifications eg certification/chartership

Simon Elliott

Electronic Resources Assistant

Oliveira Library

What’s the difference between NVQ and EDI?

Issuing Information module

• Adding new users • British Library request• Searching for articles online• Article list from user• Verifying users surname• Inter Library Loan procedure

Any Questions?

NVQ Level 3 in Library & Information Services

Congratulations!

Christine CadetLyn MurphyHelen NicholsonSu Roy

Immediate Messaging Service

across a complex organisation

Linda Atkinson & Owen CoxallCairns Library, John Radcliffe Hospital

Why did Bodleian Libraries set up a live help service ?

• New Library Management System• New version of SOLO (our portal)• Millions of books moved into remote storage• 100+ libraries but increasing virtual use • Improve our image with readers• Quick feedback on new system teething

problems (beta testing)

Types of queries received!

• Although it is set up to answer queries about SOLO, around 50% are about the library policies, collections and accessing materials.

• Quite a few are asking how to obtain material we do not hold.

• Get a few time-wasters and flirts:– How do I search for the lost journals of Mordor?– Hello are you a real live person?– Hello, will you marry me?

Problems encountered

• Technical problems when lots of people logged into one Meebo account

• Meebo notifier default settings• Communication between all the Librarians

involved• Meebo Widget embedded in Web site so if do

a Solo search one loses conversation thread• Timetabling volunteers

Problems solved

• Set up protocols/etiquette• Rules set about Meebo notifier• Use a Wiki, Google Docs and Google Calendar

and email group.• Ask readers to open a new SOLO window to

search. Longer term solution=pop-up-widget• Recruit lots of volunteers to share the load

and experience

Feedback

ALL USER FEEDBACK ABOUT MEEBO SO FAR HAS BEEN VERY POSITIVE

Way to go BOD !

Statistics for evaluation

Average no of genuine queries= 25/day in termNumber of Staff involved= 40 so only do one hour on call a week

We are keeping record of queries and the results will be analysed to check that this service is 1. Sustainable and 2. Value for money .

Relevance to your service?

• Do you have many enquiries from remote users ?• Would your users find instant messaging helpful?• Do you belong to a consortia with shared

services?• Would you be able to share a live help service in

your libraries?• Would you be able to manage a live chat service

for just your library?

Any questions?

We are happy to answer any follow up questions either here or later.

Contact : Linda.Atkinson@bodleian.ox.ac.ukOwen.Coxall@bodleian.ox.ac.uk

or just give us a ring 01865 221936

A Warm Welcome to Athens Users in Bucks

Jennie Kelson

Library Services Manager

The Distant Past

Time-consuming

Expensive

Record-keeping

The Recent Past

Reactive

Time-consuming

Confusion

Elaine’s Bright Idea

Let’s use Mail Merge

How to – Part 1

• Step 1 – download details of new registrations within the last week from Athens admin site and save as an Excel spreadsheet

• Step 2 – check and amend any details as necessary

How to – Part 2

• Step 1 – write your marketing text in MS Word and save as a mail merge document

• Step 2 – link it to your Excel spreadsheet of new Athens users

How to – Part 3

Send the email! – Yep, it is that easy!

Advantages

User receives customised email

Advantages

Whole process takes just a few minutes each week

Advantages

Can be easily adapted

Advantages

Quick, easy & professional

The Virtual Library Workroom

Knowledge management…

from to

complex processes simple

individualized tasksshared

multiple files, foldersbackups one

site

Office home

Broad and flat structure for finding files quickly

and keeping things simple

Operations manual

Team Calendar

Discussion area

Verdict so far

• fun, better• everything that matters in one place• latest version replaces previous

• needs time and push• too open?• some casualties…

Innovations : Teaching study skills

Rebecca Mitchelmore

Clinical Outreach Librarian

I01 (Isle of Wight)

Seeds .... of disaster

Student working over search with 47 lines and no good results

Student asking how to insert page numbers in Word document

Student who has lost all references looking at her loan record

Student says she can’t find any good papers ‘on Google’

You just know it is going to end in tears!

Manager complaining about wasted training budget

Seeds .... of thought

IT trainers talking about 1:1s or drop-ins with staff

Supporting Learning in Practice group discussions

The numbers of students passing look really bad

Seeds .... of action

Money!

In June 2010:

72 staff took Trust-funded university modules: £53,218

32 passed their modules: £27,322

6 were referred: £4,639

8 failed: £5,143

10 were referred for non-submission: £6,320

16 were failed for non-submission: £9,794

In total:

40 students did not pass their modules: £25,896

Growing an idea

Of course you need a team and a meeting:

IT trainers

Training Manager

Associate Director of Development and Training

Librarian

(Guess which one is me)

Growing a course

First delivered as 5 separate short modules in September and October 2010 – so trainees could attend only those which they required

Reading skills

Writing skills

Library & information

skills

IT skillsSurvival

skills

Regenerate and extend ideas

Changing staff available caused changes to delivery

Feedback led us to plan one whole single training day

Less user participation/practice was possible

...... so delivery had to be cheerful and engaging

Signposting to further help is an important element

The librarian’s contribution

Bearing fruit

I thought this day was excellent it was never belittling and all teachers had empathy and understanding and were totally approachable. I feel very secure in the knowledge that when I start to struggle on my course in Oct/Nov I have people to turn to for help and guidance. Thank you very much

User feedback from the revised course (we’ve delivered it twice):

Very informative day especially for those of use returning to study after a managing to avoid it for so long!!! I will be recommending this to my colleagues.

I thoroughly enjoyed attending the course - especially as the block of OU study is for my benefit only, and no one else’s. The course has really boosted my confidence, the content was very interesting, I felt I learned a lot, and I only wished I was able to attend before I started my OU course. Thank you!

£££?

More questions than answers.

Will the study skills course improve module completion rates?

Will the money saved on failed modules be greater than the cost of creating and teaching the study skills course?

Would it be better value for money to signpost to ready-made study skills resources?

Will we be able to go on delivering the course?

Ebooks at Southampton

More than 50,000 Ebooks for University Readers

62 Ebooks for UHS readers(sixty-two)

Webcat…Includes records for OVID and MyiLibrary books bought by HSL.

But... Doesn’t include books bought by SHA or Core content

Locations:InternetSUHT NHS Athens (soon to be UHS NHS Athens)

MyiLibrary. But…Doesn’t include our 25 titles bought from OVID

Using Netvibes to promote E-books

• Netvibes Departmental Collection link emailed to educational leads

• Including link in responses to reader enquiries• Including Netvibes address in Email signature

Mina Ms F. Mina Shaibatzadeh Learning Support Librarian Health Services Library (MP883) | Level A | South Academic Block | Southampton General Hospital | SO16 6YD Mon and Fri 9.00 - 13.00 | Wed and Thu 10.00 - 18.00 023 8079 6548 (external) | 71-6548 (University) | 6548 (SGH) Library Netvibes - Reliable information and resources whenever you need it. http://www.netvibes.com/e-library#UHSFT_NHS_Athens_Resources http://www.netvibes.com/hsl1#General_Information

Promoting Ebooks in other ways…

Promoting E-books in other ways…

Promotion

• QR codes?• Ask if readers want ebooks

MyiLibrary usage statistics• 2009-2010 there were 361 accesses to

MyiLibrary books.

• 2010-2011 there were 775 accesses