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Learning at WorkLaurence Yap

Effective Learning Skills at Workplace

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Agenda Introduction: 3W School and work Learning Style and Circle Video Discussion Listening Thinking skills: PMI and CAF Questioning skills Action skills Self-Director Learning

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Mission Statement

To be successful, you need to learn how to learn. Learning skills is a basis of everything.

I would like to persuade you to start to learn how to learn.

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Introduction

Sum total of you = Learning

It is a transformation process. It changes your life

We don’t like school learning - exam/hard work/fear/form 5/Trg

The major reason is we are lacking of learning skills. School neglected.

It can transferable to any fields Learning

Basic skills but very important

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What is Learning? Learning is a process of

active engagement with experience.

It is what people do when they want to make sense of the world

what do you want to learn

today?

The Campaign's Definition of Learning was commended in Learning for the 21st Century, the National Advisory Group on Continuing Education and Lifelong Learning's report by Professor Bob Fryer, its Chair.

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BUT…..

You will not learn well if you do not

have basic learning skills.

You can work hard and long hours but will achieve little if you do not have LEARNING SKILLS?

What is learning skills?

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Basic Learning Skills

Organizing study and time management

Reading to tackle textbook Writing essays Learning from Discussion Making notes Dealing with examination and stress management

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Learning Skills also means asking questions implementing finding alternative listening observing taking risks sharing accepting help

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Do they have good learning Skills ?

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Why? WIIFM

Change your life Job security cope with change transform faster - more successful solve problems change our attitudes more interesting to be with

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Something to think about…..

Why is learning important?

95% of people think that learning about new things boosts your confidence. (National Adult Learning Survey, DfEE, 1998)

92% of people think that learning about new things is enjoyable. (National Adult Learning Survey, DfEE, 1998)

Seven in ten adults (71%) think that learning can lead to a better quality of life. (Attitudes to Learning, Campaign for Learning/MORI, 1996)

93% of us believe that it's never too late to learn83% of us believe that learning will become more important in the next millennium72% of us think we should devote more time to personal development

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Where do we learn?

THE OBVIOUS• Adult Learners' Centers Colleges Homes Libraries Nurseries Pre-school groups Radio Schools Television Universities

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Where do we learn?

THE LESS OBVIOUS* Arts Centers * Businesses

* Cities * Community Centers

* Health Centers * Museums & Attractions

* Galleries * Nature reserves

* Newspapers * Post Offices

* Sports Centers * The Internet

* The Outdoors * Towns

* Villages

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Where do we learn?

THE SURPRISING * Book Shops * Cafés

* Chains of shops * Churches/mosques/temples

* Homeless shelters * Hospitals

* Hotels * National and local parks

* Old peoples' homes * Prisons

* Restaurants * Shopping Malls

* Stations * Supermarkets

* Surgeries * Trains

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School and Work

learning skills

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Learning at work and school

Work learn from experience, OJT, hands-on

school learn from books

What are the similarities and differences?

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Learning from Experience

Learning from experience is the process of acquiring knowledge and/or skills by doing

It needs to be supplemented with learning that is more conscious and deliberate. Are clear what you have learned Can communicate your learning to other people Know how you learn and can therefore improve

the way you do it

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DAME JUDI DENCH “I think that learning at work is

something that we probably think we all do, but sometimes we get stuck in a rut and,

without realizing it, forget to learn something new and different. It's good to ask questions, be

inquisitive and learn things as we go about our daily business.”

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What This Means

We don’t put effort in learning at work.

Many opportunities may have gone without even knowing it.

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Learning Style and Circle

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Learning Cycle

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Learner Types Activist - ‘what if’

like to leap on a bike and have a go. They learn by doing.

Reflectors - ‘why?’ like to think about things before having a go, and to learn by

watching other people try to ride bikes.

Theorists - ‘what’ like to understand the theory and to have a clear grasp of the

concept before having a go.

Pragmatists - ‘How?’ like to have some practical tips and techniques from someone

with experience before having a go.

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Fire on all four learning aspects 1 of 4

Activist force yourself to be more spontaneous by:

trying new and different things without lots of careful preparation;

initiating conversations with a wide cross-section of people and

producing ideas off-the-top-of the-head even if they seem silly or half-baked.

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Fire on all four learning aspects2 of 4

Reflector force yourself to be more painstaking by:

people-watching to see what small details about their appearance and behavior you can observe

investigating a topic in some depth drawing up lists of possible courses of action

and weighing up the pros and cons of each.

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Fire on all four learning aspects3 of 4

Theorist force yourself to be more organized by:

planning an event down to the last detail analyzing a report or newspaper article to find

the basic assumptions and/or inconsistencies in the argument and

collect other peoples' theories, hypotheses and explanations about life.

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Fire on all four learning aspects4 of 4

Pragmatist force yourself to be more practical by:

picking up proven techniques from other people making specific and realistic action plans trying things out in practice to see if they work

out.

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Learning Style

Visual: Eyes charts, maps, notes, videos

Auditory: Ears listen, cassette, talk to others

Tactile: Movement trace words, write few times, keeping lecture notes,

associate material with real world things, role play

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Video Discussion

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Story background 1 of 4

THE MASK OF ZORRO is a sweeping romantic adventure of love and honor, of tragedy and triumph set against Mexico's fight for independence from the iron fist of Spain.

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Story background 2 of 4

20 years have passed since Don Diego de la Vega (Hopkins) fought oppression as the legendary hero, Zorro. He now must find a successor to stop Raphael Montero, the tyrant who robbed him of everything he loved, and left him to rot in prison

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Story background 3 of 4 Don Diego

chooses Alejandro Murieta (Banderas), a bandit with a troubled past, and transforms him into the fearless romantic hero he once was.

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Story background 4 of 4 Armed with his mask,

sword, whip and jet-black stallion, Tornado, the new Zorro embarks on a mission to stop Montero's plot to buy California, set right 20 years of wrongs and bring justice to the people enslaved by Montero's greed.

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Questions:

If the pupils are _____, the master will appear. If you ……….., I can help you. I can _______ you how. How to _____, how to _____, how to take your revenge with honor. It takes _________ and it takes _______ .

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Learning points 1 of 2

Learning can change a person destiny !! It is important to stay focus like stay within the

training circle. Learning takes time. It’s unlike maggi mee or

movies Learning skills need to be practice again and

again

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Learning points 2 0f 2

Learning is willing to listen Learning is willing to follow instruction …….

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Challenge

What do you want to learn today?

One thing that you want to learn but unwilling

to face it.

Most importantly, learn the basic, that is learning

skills

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What This Means

You need to take time to lay your foundation.

Learn the leaning skills first before any other things. It will open the door of opportunities for you.

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Next Steps

We learn the what, when, why learning We learn about the learning style and

circle We learn about learning at school and

at work We further learn about learning

through the video Next we will learn about few crucial

learning skills at workplace

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Learning Skills

Listening Open Up Asking Questions Action skills

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Listening

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Listening

Get the _______ form the listeners ________ information Check _______________

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Open Up

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Open Up

Explorative mind: lepak mind

Explore ideas and listen to others

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Open Up It only works when

it’s open

GOD has full information

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Open Up

Plus - good points Minus - bad points Interesting - something else

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Open Up

Consider all factors

Think at least 3 factors Impatience and lazy

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Open Up

Exercise:

Hello Kitty can talk

We shouldn’t pay tax

Singapore is a not fine country

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Ask Question

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Ask Questions

“ Questions - not answers - are the

heart of education”

- Socrates

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Ask Questions

Open ended questions

Close ended questions

“Yes or no”

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Ask Questions 1 of 3

Clarification What do you means? Is that correct to say that….. Why is that so?” - evaluation

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Ask Questions 2 of 3

Application How can I apply “customer service

concept in department? Can it apply in so and so situation?

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Ask Questions 3 of 3

Tying How does calculus relate to

taxation? How is it different from item B?

* comparison What happen when the dog barks?

* cause and effect

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Questioning Skills: Psychology

Think that you are important Look at their eyes Do not think your questions are stupid Write it down - crowdy audience Other people may be confuse as well Look at them when you listen to them Write notes (if it is too complex)

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Action Skills

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Operacy skills

Simple Process

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Operacy skills

Complex Process

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Exercise

Go out for lunch with school mates

Select a cruise lines for three days holiday - STAR CRUISE or EMPRESS CRUISE

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Action Plan

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Learning Contract What do you want to learn ?” (reading skills) "How are you going to learn? (read reading skills, read newspapers etc.…) "What will you produce?” (complete reading the “how to” books on reading) "How will you know what you have achieved

efficiency?” (I can tell the story of the book to my friend, make note

in the margin of the book) ”When will you complete the task?” (three months. Oct - Dec, 1999)

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Exercise

Objectives Resources Evidence Validation Date

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Summary We learn the what, when, why learning We learn about the learning style and circle We learn about learning at school and at work We further learn about learning through the video We learn few learning skills -

listening, opening up,asking questions, action skills

Wee male a learning contract with ourselves