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The Lean IT TransformationRoadmap

Executive Webinar Series

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Poll: Do You Hear the Audio & See the Slides?

A. Yes, I can hear you and see the slides

B. I can hear you, but not see the slides

C. I can't hear you, or see the slides

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WELCOME!

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Host and Presenter

Deborah BurtonMember Marketing TeamLean IT Association (LITA)

Channel Marketing ManagerITpreneurs

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

LITA - Pioneering a Global Standard for Lean IT Education & Certification

● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:

● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;

● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Today's Guest Presenter

Mike OrzenPresident Mike Orzen & Associates Award Winning Author

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Watch Webinar Recording

Webinar Recording

The Lean IT Transformation Roadmap

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

The What Versus the How…..

• We Understand what Lean and Lean IT are

–Books–Webinars–Conferences–Workshops

• “Yes, but how do we do it?!”

Shingo Prize 2011

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• Lean is a way of thinking for creating a highly effective organization – MINDSET, SKILL SET, TOOLSET

• Improving how we create and flow CUSTOMER VALUE

• Creating value with the least effort required to get the job done right the first time, with zero rework or extra touches

Level Set: The What… Lean

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

• Lean IT is a customer-centric framework for understanding and improving the flow of actionable Information and Technology

• 3 essential components to IMPROVE FLOW:– Engaging People– Improving Processes

•Eliminating Waste: Non-value Added Work, Variation & Overburden•Applying Methodical Problem Solving

– Leveraging Technology

• CONTINOUSLY IMPROVE the value delivered by IT organizations to end users and customers through Kaizen

Level Set: The What… Lean IT

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

“Yes, But How Do We Do It ?”

• “Lean is a journey you must experience!”

• Less than 5% make it beyond department-level isolated improvements!

• Can we share a roadmap without writing a prescription?

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Getting Started…..

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"The Lean IT Field Guide"

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What Are The Steps?

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The Five Blind Men

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•Tiered VMS•Catch Ball•Cascading A3’s•Assessment

•Going to Gemba•Coaching•Leading with Respect

•PDCA•A3•Kata•Value Stream Mapping

•Visual Management•Metrics•Stand Ups•Standard Work•Leader SW

Daily Management

Problem Solving

Strategy Deployment

People Development

Four Systems of Excellence

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The House

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Building a Lean IT Organization

Lean

Pr o

duct

ion

Lean

Man

agem

ent

Foundational Elements

Superglue

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Day Zero

Sustainability

People

LeanManagement

VisualManagement

Purpose

Stand Ups

Process

ProblemSolving

EngineeringExcellence

Lead withRespect

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Day Zero

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Day Zero – Leaders and Managers

Purpose

• True North• Meaningful & Aligned Change Story

Model Line

• Good Fit Pilot• Willingness to Learn

Exec Sponsor

• Commit 2-4 hours/week• Learner vs. Knower = Lead with Respect

Mgt. Team& Comms.

• Basic Lean IT training• Communications with Frontline Staff

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Day Zero – Leaders and Managers

VisualManagement

• Visuality, Accountability & Linkage• Standard template

• True North Indicators & Measures• Management WIP

• Go & See, Listen, Challenge• Coach, Teach, Learn• Engagement & Teamwork

• Value-added work• Production Floor Status• Escalations

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Day Zero – Leaders and Managers

Stand Ups

• 2 – 3 per week to get started• Leader facilitates• 15 minutes

• Focus on status and response:• Value Added Activity• Process Improvement• Collaboration• Accountability• Linkage

We become what we think about and do

habitually…

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Building a Lean IT Organization

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Sustainability

VisualManagement

Coaching

People

LeanManagement

PDCA/DMAIC

Standard Work

Day Zero

Purpose

Leader Standard Work

Metrics

Process

Kata

ProblemSolving

Assessment

StrategyDeployment

Lead withRespect

Adjust

See the Gap

Experiment

Reflect

EngineeringExcellence

A3

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Lean IT Resources

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Watch Webinar Recording

Webinar Recording

The Lean IT Transformation Roadmap

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Questions?

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Contact: www.leanitassociation.com

mike@mikeorzen.commikeorzen.com

Or follow us on LinkedIn:www.linkedin.com/company/lean-it-association

deborah.burton@itpreneurs.com

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com

Thank You!

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Experience Lean IT in Action

We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.

Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.

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Become a LITA Training Partner