Mia (Maria) Nordborg | Director of Customer Relations | marian@projectplace.com | @mianor

Lean, Agile and Kanban

Agenda

About Projectplace

Management – Shaping of human behaviour

Lean & Agile

Kanban – a collaboration trend

Summary

151,054

registered users Over 1 milj

Founded as one of the world’s first

SaaS companies

1998

number of projects

in people-centric collaboration

Pioneer

uptime 99.97%

Average service

Project management

& execution

Team & task collaboration

Document collaboration

Projectplace A history of computer supported collaborative work The Speech Act Theory - a theory that describes how people cooperate using language It was the original core in the early Projectplace System. It has inspired us to understand that it is important that all involved in a project can follow what is happening, all individual actions and all the commitments people make to each other

Management = shaping behaviours

Use role-model leadership, instructions and core values with good examples to activate behavior you want (20% of behavioral shaping)

Give positive feedback on the behavior you want to have more of (the other 80%)

Ignore behavior you do not want (it will decrease over time)

Be very cautious with negative feedback (it will make people unmotivated, defensive and insecure)

Shaping behavior

Our brains are hard-wired to coordinate behavior by positive intermittent reinforcement

New knowledge about how to shape human behavior

Lean, Agile & Kanban

Do you use Lean or Agile principles in your daily work?

Lean, Agile & Kanban

›  Efficiency = to increase or maintain perceived customer value with less work

›  Self-organized teams: The ones who execute the work should be the ones planning it

›  Control through transparency

›  Continuous improvement

›  Workflows should be visible for everyone

›  Kanban-inspired visual management tools

Nonlinear Management (NLM) Management techniques and strategies started to appear more than 30 years ago. Examples: Systems Theory (CAS), Concurrent Engineering, Toyota Kaizen, Lean Production

Important values and principles within lean and agile

in Projectplace

›  Working lean is all about reducing waste and adding value

›  Communication

›  Visual management tools

›  Standardization

›  Kaizen - Continous improvement

›  Jidoka, rätt-från-mig/kvalitet/Stoppa vid fel

Lean

Agile - Responding to change

What most people think What successful people know

Divide and conquer

Sprint – a chunk of time Peaceful and focused work for the team Estimates and updates for the stakeholder

Lean, Agile and Kanban are spreading from production and product development to many industries and business areas

Are you resource efficient or flow efficient?

it is all about customer value

Result ABCD

ABCD

ABCD

ABCD

result result result Unit a Unit b Unit c Unit d

Result

Kanban boards, The next big collaboration trend

? How come

The danger of multitasking

Many people take pride in how well they multitask. But new research suggests some big downsides to it:

›  Multitasking increases the chances of making mistakes and missing important information and cues

›  Multitaskers are also less likely to retain information in working memory, which can hinder problem solving and creativity

›  We think we can – but it is simply impossible neurologically

›  Causes cognitive impairment

›  Can lead to people making objectively poorer choices, choices they later regret

If you want to read more about this:

To learn more about Organize Your Mind, Organize Your Life, visit the Harvard Health Publications website.) Dr. Paul Hammerness and Margaret Moore, authors of Organize Your Mind, Organize Your Life, a new book from Harvard Health Publications.

www.psychologytoday.com

Kanban board

›  Visual signal – a card

›  A ”pull” system

›  Culture of continuous improvement

›  Visualisation of work and teams progress

›  Flow – stop starting, start finishing!

›  Success through collaboration

›  Enable customer value through continuous delivery

What is a

?

How can digital Kanban boards help your organization achieve success?

Efficiency

Empower teams – gain control

Self-organizing teams

Transparency

Limit WIP

Customer Satisfaction

Visualization & Transparency

Visualization accelerates learning and the ability to prioritize

Kanban visualizes work and limits work-in-progress

Limiting our work-in-progress helps us complete what we start and understand the value of our choices

Visualizing work allows us to transform our conceptual and threatening workload into an actionable, context-sensitive flow (we see what we are doing)

Ability to self-organize is the key to high-performance teams

Psychological projection onto the visual cards makes uncomfortable feelings easier to handle

The board is a natural gathering point to discuss issues, solve problems and learn

The kanban board makes behavior clearly visible

Group psychology and modern behavior science can explain why!

Collaborative planning reinforces efficient project behavior

I see ... ... therefore I can commit ... ... and deliver!

›  Dragging a card to the second column on the kanban board communicates that you have commited and started to do something. It increases accountability and reduces procrastination

The Zeigarnik effect promotes follow though

›  Dragging a card to the last column, representing finishing a task, reduces cognitive load and perceived stress

The psychological tendency to remember an uncompleted task rather than a completed one

Transparency provides management control with less overhead

Control through transparency is a key principle within Lean and Agile

What kind of collboration tool should you choose? Well it depends on... ›  Start out with a simple solution ›  Make sure it can grow with you

https://todo.projectplace.com

Thank you

Mia (Maria) Nordborg | Director of Customer Relations | marian@projectplace.com | @mianor

excellence in collaboration