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Knowledge Management
Strategy
Lecture 1
Concept of KnowledgeManagement in the
Organisation
By
Rahat Kazmi
January 2012
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Learning Objectives
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• Knowledge Management Systems Life Cycle
• Knowledge Creation and Knowledge Architecture
• Capturing Tacit Knowledge
• Knowledge Codification
• System Testing and Development
• Knowledge Transfer and Knowledge Sharing
•
Knowledge Transfer in the E-World• Learning from Data
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KNOWLEDGE WORKER
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DEFINITELY NOT
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Who (and what) is
Knowledge Worker
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Core Competencies
• Thinking skills — having a vision how theproduct or the company can be better
• Continuous learning — unlearning and
relearning in tune with fast-changing
conditions
• Innovative teams and teamwork — via
collaboration, cooperation, and
coordination
• Creativity — ”dreaming” new ways to
advance the firm
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Core Competencies (cont’d)
• Risk taking and potential success — making joint decisions with
calculated risk
• Decision action taking — be willing
to embrace professional discipline,
patience, and determination
• Culture of responsibility toward
knowledge — loyalty and
commitment to one’s manager or
leader
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Traditional vs. Smart Managers
Action-oriented Learning-oriented Spend most timesupervising, delegating,
controlling and ensuringprocedures are complied
Focus on organizationallearning to ensure
operational excellence
Mastered the work of thesubordinates because they
were once workers
Expected not to havemastered the work of the
subordinatesA supervisor and an ordergiver
A facilitator and a teacher
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Major Challenges• Get the organization moving
towards achieving goals in linewith rate of change
• Promote active learning toimprove knowledge worker’s
capacity to create, produce, andrespond to change
• Provide opportunities forknowledge workers to brainstormideas, exchange knowledge, anddevise new ways of doingbusiness
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Responsibilities of Smart
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Responsibilities of Smart
Managers
• Managing knowledge workers
•Searching out, creating,sharing, and using knowledge
regularly
• Maintaining work motivation
among knowledge workers
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• Hiring or recruiting bright,
knowledge-seeking
individuals
• Managing collaboration,
coordination, and
concurrent activities amongknowledge workers
Responsibilities of Smart
Managers (cont’d)
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Factors Affecting Knowledge
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Factors Affecting Knowledge
Worker’s Productivity
• Time constraint
• Knowledge workers
performing tasks that the
firm did not hire them to do
• Work schedule mismatch
• De-”motivation” against
knowledge worker’s
productivity
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Responsibilities of the CKO
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Responsibilities of the CKO
• Maximize returns on investment in
knowledge — people, processes,and technology
• Share best practices and reinforce
benefits of knowledge sharingamong employees
• Promote company innovations and
commercialization of new ideas
• Minimize knowledge loss at all
levels of the business
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Role of the CKO (In Summary)
• Agent of change
• Investigator
• Linking pin
• Listener
• Politician
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Key CKO Attributes
• Teaching and selling
• Communicating — speaking the language of
the user, mediate, and working with
management at all levels
• Understanding — e.g., identifying problem
areas and determining their impact
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• Technical Skills
– Broad knowledge of business practice and
ability to translate technical information at
employee level
– Making effective use of technical and non-
technical elements in KM design
– Knowledge of information technology ,
information systems, and how information is
transformed into knowledge
Key CKO Attributes (cont’d)
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CKO’s Success Factors
• Focus less on problems and
more on successes and
opportunities
• Adopt an attitude that viewschallenges as opportunities
• Work on creating tomorrow’s
business instead of focusingon yesterday’s problems
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Incentives and Motivation
•
Use monetary awards,bonuses and special prizes for
teams or individuals for
unique contributions
• Flextime allows the team to
decide on when to work,
when to quit, and so forth
• Publicize success throughoutthe firm
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Q i ???