Post on 15-Feb-2022
Form No. 4503-870 Rev ASoftware Guide
Service Tool KitKit No. 135-2324
WARNINGCALIFORNIA
Proposition 65 WarningThis product contains a chemical or chemicals known to the State of California
to cause cancer, birth defects, or reproductive harm.
IntroductionThis Software Guide describes the setup and use of the Exmark Service Tool for updating electronic modulefirmware.
Exmark reserves the right to make changes or add improvements to its products at any time withoutincurring any obligation to make such changes to products manufactured previously. Exmark, or itsdistributors and dealers, accept no responsibility for variations which may be evident in the actualspecifications of its products and the statements and descriptions contained in this publication.
Hardware RequirementsThe following hardware items are required:• Windows PC running Microsoft Windows 7 or
higher with at least one available USB port• Internet access• Exmark dealer portal login account• Service Tool Kit (see the Loose Parts section)
Loose PartsUse the chart below to verify that all parts have beenshipped.
ItemNo.
Part No. Description Qty
1 Adapter-Kvaser Leaf Light HS V2CAN Interface
1
2 135-0086 Harness-Jumper 1
3 Sheet-Software and ManualDownload Instruction
1
© 2018—Exmark Mfg.Co., Inc.2101 Ashland AveBeatrice, NE 68310
www.Exmark.com Original Instructions (EN)Printed in the USAAll Rights Reserved *4503-870* A
1. Download and InstallService Tool Software ForPCImportant: Do Not connect the Kvaser leaf lightCAN adapter to the PC until instructed to do so.1. Refer to the Software and Manual Download
Instruction sheet, that came with this kit, tolocate the software download page.
2. After logging in and reaching the downloadpage on the dealer/distributor portal, click on theExmark Service Tool download link.
3. Select “Run” when the pop-up appears at thebottom of the internet browser page as shownin Figure 1.
g239523
Figure 1Internet explorer shown
1. Do you want to run or saveExmark_Service_Tool_vX.X.X_Setup.exe (3.70 MB)?
2. This type of file could harm your computer.3. Run4. Save5. Cancel
4. When the download is complete, the servicetool software installation begins and prompts forthe installation password. The password canbe found in the software download instructionssheet included in this service tool kit. Type inthe password and select “OK”.
g239524
Figure 2
1. Please enter the password 3. Ok2. Password 4. Cancel
5. The software InstallShield Wizard will start –select “Next”.
g239558
Figure 3
1. Exmark Service Tool X.X.X - InstallShield Wizard2. Welcome to the InstallShield Wizard for Exmark Service
Tool X.X.X3. The InstallShield(R) Wizard will install Exmark Service Tool
X.X.X on your computer. To continue, click Next.4. Warning: This program is protected by copyright law and
international treaties.5. Back6. Next7. Cancel
6. Select “Install”.
2
g239584
Figure 4
1. Ready to install the program2. The wizard is ready to begin installation.3. If you want to review or change any of your installation
settings, click back. Click cancel to exit the wizard.4. Current settings:5. Setup type: typical6. Destination folder: C:\Program files (x86)\Exmark Service
Tool\7. User information: name: company:8. Install
7. After installation is complete, click “Finish”.
g239585
Figure 5
1. InstallShield Wizard completed2. The InstallShield Wizard has successfully installed Exmark
Service Tool. Click finish to exit the wizard.3. Launch the program4. Finish
The shortcut appears on the desktop.
g239680
Figure 6
1. Exmark Service Tool
2. Download and Installthe Kvaser Drivers ForWindows1. Go to the Kvaser website:
https://www.kvaser.com/downloads-Kvaser/2. Scroll down and click the “Kvaser Drivers for
Windows” download link
g239744
Figure 7
1. Driver2. Kvaser Drivers for Windows3. Windows drivers for all our CAN hardware. Please check
release notes for information on which windows versionsare supported. It also contain a driver for the virtual CANbus.
4. Version5. Release notes
3. Select “Run” when the popup appears at thebottom of the internet browser page.
g239806
Figure 8
1. Do you want to run or save kvaser_drivers_setup.exe(8.67 MB) from Kvaser.com?
2. This type of file could harm your computer.3. Run4. Save5. Cancel
3
4. When the download is complete, the KvaserCAN drivers software installation wizard willstart. Select “Next”.
g239807
Figure 9
1. Kvaser CAN drivers WHCP Setup2. Welcome to the Kvaser CAN Drivers WHCP Installation
Wizard3. This wizard will guide you through the installation of Kvaser
CAN drivers WHCP version 5.20.4. This package contains both 32-bit and 64-bit drivers. The
appropriate type will be selected automatically. All types ofwindows, from Windows XP and onwards, are supported.
5. Click next to continue.6. Next7. Cancel
5. Hit “Next” on the “Release Notes” wizard page.
g239901
Figure 10
1. Release notes2. Before installation, you should read the release notes
carefully.3. Press any one of the buttons to display the indicated
document.4. Display release notes5. Display installation instructions6. Nullsoft Install System v2.467. Next
6. Select “Next” on the “Choose Components”wizard page.
4
g239942
Figure 11
1. Choose components2. Choose which features of Kvaser CAN drivers WHCP you
want to install.3. Check the components you want to install and uncheck
the components you don’t want to install. Click Next tocontinue.
4. Select components to install:5. Drivers (32/64-bit x86); Start menu shortcuts; GUI tools;
J2534 driver6. Space required: 60.3MB7. Description–position your mouse over a component to see
its description.8. Next
7. Click “Install” on the “Choose Install Location”page.
g240033
Figure 12
1. Choose Install Location2. Choose the folder in which to install Kvaser can drivers
WHCP.3. Setup will install Kvaser can drivers whcp in the following
folder. To install in a different folder, click browse and selectanother folder. Click install to start the installation.
4. Browse5. Destination folder – C:\Program Files\Kvaser\Drivers6. Space required: 60.3MB; Space available: 89.0GB7. Install
8. When installation is complete, select “Close”.
3. Connect and Test KvaserCAN Adapter1. Insert the Kvaser CAN adapter USB connector
to the PC USB port and wait until windowshas successfully installed the Kvaser driver(reference Figure 13). If windows fails to installthe Kvaser driver, remove the Kvaser CANadapter from the USB port and restart the PC.After the PC has been restarted, insert theKvaser CAN adapter USB connector to the PCUSB port again and wait until Windows hassuccessfully installed the Kvaser driver.
g243265
Figure 13
1. Installing device driver software. Click here for status.
5
2. Ensure that the Kvaser CAN adapter isconnected to the PC USB port and launchthe Exmark Service Tool and click the button“Firmware Update”. The service tool will try todetect the Kvaser CAN adapter and display oneof the following messages:• No Devices Found: indicates that the
service tool has detected the Kvaserhardware successfully.
• CAN Adapter Not Connected: indicatesthat the service tool is unable to detect theKvaser hardware.To fix this, uninstall the Kvaser CAN driversthrough the “programs and features”, restartthe PC, and reinstall the Kvaser driversoftware.
4. Connect Jumper HarnessTo Kvaser CAN AdapterConnect the Kvaser CAN adapter to the jumperharness. Secure the connection by tightening the twoscrews.
5. Connect Service Port1. Locate the service port on the equipment.
g243092
Figure 14Diesel Model
1. Service port location — behind seat
g243093
Figure 15Gas Models
1. Service port location — under control panel
The service port is a 6-pin male connector andis typically located under or near the controllerpanel and is covered by a dust cap. If it isdifficult to locate the connector, remove thecontrol panel for easier access. Remove andretain the dust cap from the connector.
g240057
Figure 16
1. Service port 2. Dust cap
2. Connect the service port to the Kvaser CANadapter/jumper harness.
6
g240058
Figure 17
1. Jumper harness 2. Service port
8. Perform Equipment’sController FirmwareUpdate (if requested bythe manufacturer)1. After connecting and testing the Kvaser CAN
adapter, connecting the jumper harness, andconnecting the machine’s service port, switchthe equipment key to the “ON” position.
2. From the Exmark Service Tool main page, click“Firmware Update”.
g240059
Figure 18
1. Authorized Dealer ServiceTool v.1.8.3
4. Help
2. Authorized Dealer ServiceTool
5. Firmware update
3. Menu
3. The Service Tool will automatically retrieve theequipment model information and will display inthe Equipment Model textbox.
4. Once the model appears in the text box, click“Check for Update”.
g240070
Figure 19
1. Model info retrieved 3. Check for update2. Equipment model: 4. Cancel
5. If a firmware update is available, the followingscreen would appear showing the current andthe new firmware part number(s). Click “UpdateNow” to update the firmware.
Important: Do Not interrupt the firmwareupdate. The update may take a few minutes.
g246284
Figure 20
1. Firmware update available 5. Current firmware2. Device found: RED 6. New firmware3. Connected device model# 7. Update now4. Connected device serial# 8. Cancel
6. When the update has successfully completed,the following confirmation page would appear:
7
g246283
Figure 21
1. Update completedsuccessfully
2. Ok
9. Final InstructionsWhen finished using the Service Tool, disconnect theKvaser CAN adapter/jumper harness from the serviceport and reinstall the dust cap. Reinstall the controlpanel if necessary.
8