“Online counselling”

Julia RYBALOVACareer counsellor, Eesti Töötukassa, Estonia

Eesti TöötukassaPES Estonia

www.tootukassa.ee

INNOVATION

CO-OPERATION

TRUST

Estonian Unemployment Insurance Fund (EUIF)

...is an independent public body

tripartite management (social partners and government)

Founded in 2001 to administer unemployment insurance

since 1 May 2009 also in the role of PES

Central office and 15 regional offices over 700 employees

EUIF: main activities

Work Ability Assessment

July 2016

Work Ability Benefit

July 2016

Employment Services and Active Labour Market Measures

Unemployment Benefits

Preventive Measures

May 2017

Career Counselling

• provides assistance and support in planning your career and in making decisions on educational and employment choices

• meant for both employed and unemployed jobseekers / otherinterested parties

• career counselling takes place in all EUIF offices

Ways of contact:

• personal visit to EUIF office

• online counselling (for those who are employed and others notregistered as unemployed)

- contact over Skype

- contact by e-mail

Online Counselling (1)

• the aim is to offer a flexible way of

interaction with EUIF, focused especially on the need of employed

clients;

• career counselling is provided in Estonian, Russian and Englishlanguages;

• relevant documents can be signed by using digital signature(ID card or Mobile ID);

Online Counselling (2)

• started in 2015

• e-mail counselling: 1918 interactions

• Skype counselling: 113 sessions

• each year, the number of contacts is constantly increasing

How is online counselling carried out?

• Skype counselling: appointment can be made through self-service(by choosing a suitable date, region and language)

• E-mail counselling:

- clients can leave their questions on EUIF website or byaddressing any career counsellor directly (contact details are provided on EUIF website)

- answers arrive within 3 days

What are the most common topics at careercounselling?

• analysing work opportunities (professional development, career

change, obstacle at work, etc.)

• analysing studying opportunities

• coping with a lay-off notice

• coping with stress at work

• testing

What are the advantages of onlinecounselling?

• fast

• flexible (counselling takes place at the

time suitable for the client)

• personalised (may involve video conversation upon the client’swish)

• clients may contact any career counsellor

all over Estonia

• no need to attend the office to sign documents

• free of charge

Thank you!

www.tootukassa.ee