www.terena.org

John DyerBusiness & Technology StrategistTERENAdyer@terena.org

24 April 2014

TF-MSP Meeting

TERENACommunity Satisfaction Surveys

www.terena.org

John DyerBusiness & Technology StrategistTERENAdyer@terena.org

24 April 2014

TF-MSP Meeting

TERENACommunity Satisfaction Surveys

Customer

www.terena.org

First Survey

› Baseline› 3370 invites – across all sectors› Nearly 20% response rate

www.terena.org

An input to TERENA Strategy

www.terena.org

Second Survey

› GA members only

www.terena.org

Third Survey

› GA members only

www.terena.org

2014 Survey

› TEC recommended an independent survey› Polled TF-MSP for experiences / recommendations› Invited 4 companies› 3 responses

› Survey being prepared› Good contact and understanding of what is

required› Intend to add value to previous surveys› Will deliver their report at October 2014 GA

meeting