JIRA Performance after 300,000 issues"

Claudio Ricardo Ombrella!Senior Technology Architect – Autodesk Development Sàrl – Neuchâtel - Switzerland"

http://www.linkedin.com/pub/claudio-ombrella/0/919/17a

Agenda"•  Let’s Get to Know Each Other"•  JIRA at Autodesk"•  JIRA Status and Audit"•  Changes We Implemented and Their Results"•  Process – the Rules of “P”"•  Conclusions "•  Questions and Answers"

Do you know Autodesk?"

Probably you know AutoCAD"

Autodesk in a Nutshell "•  Founded in 1982"•  6800+ employees"•  90 products in 18 languages"•  16 films Academy Award"•  10 mln professional users "•  7 mln consumer users"

•  Revenue: 2.22 billion FY12"•  Markets:"•  Architecture, Engineering,

Environment, Computer Science, Computer Graphics and Animations"

What about you?"

JIRA Users & Issues"

Windows / Linux?"

JIRA at Autodesk"

JIRA at Autodesk "

•  2005 – “the year we made contact” – JBoss site"•  2008 – Localization Services migrated Notes to JIRA"•  2009 – Some projects in Global Engineering adopt JIRA"•  2012 – 250,000 issues (Feb 8th), 300,000 issues (May 5th)"

JIRA at Autodesk - Statistics"

• 302,000+ issues"• 3200+ active users"• 384 projects (340 Agile)"

JIRA at Autodesk - Infrastructure"

JIRA Status – Mid 2011"

•  JIRA 4.01 Running on Windows 2008 Server R2"•  Average uptime was 6 to 15 days"

•  Could not assign more than 1248 MB to Java VM"

•  Running on ESX Virtual Farm"

•  Clients"•  90% running on MSIE 8"

Performance Audit Plan"

PERFORMANCE Server

Client Application

Network

Process

What Did We Change?"

Server"

•  Migrated to Linux 64-bit 32GB RAM"•  Next three slides will explain why we made this decision"

•  Virtual server running on VMWare ESX farm"•  Configured as High Priority Pool"

•  6 cores"•  Actually running version 4.4.4 and testing Beta 5.1"

Java Benchmark – Less is Better"

Java Benchmark – More is Better"

Java Benchmark – More is Better"

Client"

•  Advised users to use Chrome, Firefox and Safari"•  MSIE has the slowest JavaScript engine in the market"

•  Clear browser cache frequently"•  Exclude antivirus on browser cache folder"

Browser Performance"

Tests by Jacob Gube – Six Revisions

Application – 12GB RAM to Java VM"

Application – Activated GZIP "

Application – GreenHopper Cache"

Application – Kept MySQL Local "

Application – SSL Only If Needed"

Network"

•  Configured SilverPeak for WAN acceleration"•  If you have Packteer - create a Level 5 policy"•  You can also use Riverbed for WAN acceleration"

Results"

What About Process? The Rule of 5 “P”"

Process"

Proficiency

Proof

Production

Plugins Procrastinate

Proliferate

Proficiency"

•  Build knowledge about your infrastructure"•  Audit your systems"•  Survey your users"•  Observe new technology trends"

Proof Production"

•  Never update without testing your production data on a staging environment"

•  Involve your users in the acceptance testing"•  Go live with their consensus"

Plugins"

•  Never install unsupported or discontinued"•  For commercial ones, have a support contract"•  Install only those that are strictly needed"•  Update plugins on staging first, then production"

Procrastinate"

•  Do not upgrade “for the press release”"•  Proceed by steps: don’t change in one go, DB, OS,

Application. Let the changes “marinate.”"•  Avoid changes close to important deadlines: product

release, end of quarter."•  Exercise the “change freeze” option."

Proliferate"

•  Keep users informed:"•  on upcoming system changes"

•  on usage tips – best practices (browsers, settings, etc.)"

•  Newsletter"

RFC – Request For Change"

•  Track all your changes: allows you to step back in case of problems."•  Record the testing done on

staging environment"•  Document your roll-back

plan"

•  Use an approval workflow"•  Deny implementation in

case of doubt"•  Do maintenance outside

business hours"•  Keep RFC process on

another system, not JIRA"

RFC – Log"

RFC – Log"

Conclusions"

#summit12

Managing #JIRA Performance is not all about

infrastructure. Also how you manage your enterprise

processes.

Join me on Linked-in Group JIRA Performance

http://www.linkedin.com/groups?home=&gid=4454622&trk=anet_ug_hm"

Thank you! claudio.ombrella@autodesk.com

http://www.linkedin.com/pub/claudio-ombrella/0/919/17a