1. Holistic UsabilityMaking Stone Soup for Clients and StakeholdersChristina York@UXtinachristina.york@ithaka.org 2. 3. Understand the Ingredients for Stone SoupDeliverableCon ArtistryShared ExperienceTweeting? @Uxtina #IUE2010 4. Shared Experiences a la Steve Portigalhttp:www.youtube.comwatch?v=_bEkq7JCbikTweeting? @Uxtina #IUE2010 5. Think HolismUser ExperienceTweeting? @Uxtina #IUE2010 6. Observe corporate culture like its a usability studyTweeting? @Uxtina #IUE2010 7. Know thy stakeholdersTweeting? @Uxtina #IUE2010 8. Needs, motivations, behavioursTweeting? @Uxtina #IUE2010 9. Its not about being right, its about understanding. 10. Case StudyTweeting? @Uxtina #IUE2010 11. 12. 13. Perception trumps truth. 14. To be worthy of trust. 15. 16. UPA Munich notes on Slideshare: search for xtinawallace or Christina York. 17. Thanks for listening!Xtina York@UXtinachristina.york@ithaka.orgSee the MIUPA version of this presentation on Prezi.com search for stone soup