ITSM Essentials for Managing the Cloud

Post on 30-Jun-2015

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To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=471If you are implementing a cloud strategy, best practice ITSM processes can help you achieve success.

Transcript of ITSM Essentials for Managing the Cloud

ITSM Essentials for Managing the Cloud

2

Agenda

Background

Cloud Computing Service Candidates

Managing Cloud Services

Live assyst Product Demonstration

Q&A

3

Background

Introduction

Types of Clouds

Cloud Computing vs Outsourcing

4

Introduction

What does Cloud Computing mean to IT?

5

Types of Clouds

Software as a Service (SaaS)

Platform as a Service (PaaS)

Infrastructure as a Service (IaaS)

6

Cloud Computing vs Outsourcing

Differences

How the services are accessed More flexible contract terms More flexible scaling options

Lessons Learned from Outsourcing

We still need IT (and ITSM) We need very good contracts and supplier management Effective communication is critical

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Cloud Computing Service Candidates

Identifying Cloud Service Candidates

Service Catalog and Demand Management Input

Financial Management Input

8

Identifying Cloud Service Candidates

What is a Service?

External Drivers

Internal Analysis

Be Pro-Active

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Service Catalog and Demand Management Input

Service Catalog

Visibility to Services Source for Financial Management

Demand Management

Look for unusual demand patterns Demand vs planned demand

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Financial Management Input

Cost of Current Service Delivery

People costs Hardware and software costs

Projected cost of new services

Expected costs Leverage historical data

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Managing Cloud Services

Supplier Management, Contracts and Service Levels

Full “Supply Chain” View

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Contracts and Service Levels

Supplier Management

Contracts

Service Level Agreements (UCs)

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Full “Supply Chain” View

Include the Service in your Service Catalog

Track the “raw” Supplier performance through SLAs

Track the perceived Supplier performance through surveys

Monitor the Service usage

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Summary

It’s important for IT to take the lead in Cloud Computing

Leverage your ITIL processes to get a head start

Don’t wait – start planning for this now

Live assyst Product DemonstrationPaul Swider – Solution Consultant

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Demo Scenario 1 – Service Catalog and Self Service

• How a Business user can leverage FAQ’s for hosted services

• How to manage Requests for Cloud Services

• Understanding the business users perception of a Cloud Services

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Demo Scenario 2 – IT View to Deliver and Support the Service

• How to define offerings related to cloud services

• How the technical view of the service catalog can reflect your infrastructure

• How assyst can support requests related to cloud based services

• How requests related to cloud based services can be structured and managed

Q & A

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20

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Any Questions?

Axios Systems Details:

www.axiossystems.com

assyst@axiossystems.com

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