Post on 30-Jun-2015
description
ITSM Essentials for Managing the Cloud
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Agenda
Background
Cloud Computing Service Candidates
Managing Cloud Services
Live assyst Product Demonstration
Q&A
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Background
Introduction
Types of Clouds
Cloud Computing vs Outsourcing
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Introduction
What does Cloud Computing mean to IT?
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Types of Clouds
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
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Cloud Computing vs Outsourcing
Differences
How the services are accessed More flexible contract terms More flexible scaling options
Lessons Learned from Outsourcing
We still need IT (and ITSM) We need very good contracts and supplier management Effective communication is critical
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Cloud Computing Service Candidates
Identifying Cloud Service Candidates
Service Catalog and Demand Management Input
Financial Management Input
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Identifying Cloud Service Candidates
What is a Service?
External Drivers
Internal Analysis
Be Pro-Active
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Service Catalog and Demand Management Input
Service Catalog
Visibility to Services Source for Financial Management
Demand Management
Look for unusual demand patterns Demand vs planned demand
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Financial Management Input
Cost of Current Service Delivery
People costs Hardware and software costs
Projected cost of new services
Expected costs Leverage historical data
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Managing Cloud Services
Supplier Management, Contracts and Service Levels
Full “Supply Chain” View
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Contracts and Service Levels
Supplier Management
Contracts
Service Level Agreements (UCs)
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Full “Supply Chain” View
Include the Service in your Service Catalog
Track the “raw” Supplier performance through SLAs
Track the perceived Supplier performance through surveys
Monitor the Service usage
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Summary
It’s important for IT to take the lead in Cloud Computing
Leverage your ITIL processes to get a head start
Don’t wait – start planning for this now
Live assyst Product DemonstrationPaul Swider – Solution Consultant
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Demo Scenario 1 – Service Catalog and Self Service
• How a Business user can leverage FAQ’s for hosted services
• How to manage Requests for Cloud Services
• Understanding the business users perception of a Cloud Services
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Demo Scenario 2 – IT View to Deliver and Support the Service
• How to define offerings related to cloud services
• How the technical view of the service catalog can reflect your infrastructure
• How assyst can support requests related to cloud based services
• How requests related to cloud based services can be structured and managed
Q & A
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assystSaaS – What you get
Complete ITSM & IT Asset Management support in a single, purpose-built application
• Enterprise-class CMS and CMDB• Unrivalled depth of functionality in the on demand ITSM market• Full spectrum ITIL process support• Rapid deployment and easy flexibility - no scripting or development to
meet initial or changing requirements• No application management overheads• Seamless free upgrades• Simple, predictable cost• Guaranteed sub-second page loading performance• Easy to use, modern, dependable• Battle tested for 1000 to 500,000 end users and 1,000,000’s of IT assets.
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Any Questions?
Axios Systems Details:
www.axiossystems.com
assyst@axiossystems.com
Request access to assystSaaS trial evaluation here:
www.axiossystems.com/assystSaaS
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