div class=trans-pagebuttonPage 1button div class=trans-image a href=https:reader039fdocumentsnetreader039viewer202202192258ef30c01a28abc4168b45adhtml5page1jpg target=_blank amp-img class=trans-thumb alt=Page 1: ITIL® Intermediate Certificate in IT Operational Support and Analysis src=https:reader039fdocumentsnetreader039viewer202202192258ef30c01a28abc4168b45adhtml5thumbnails1jpg width=142 height=106 layout=responsive amp-imga divpRONALD BEAUCHEMINp pITIL® Intermediate Certificatep pin IT Operational Support andp pAnalysisp p16 Oct 2015p pGR757018613RB 9980093724381823p pPrinted on 19 October 2015pdiv