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IT Agility is No Longer an Oxymoron Matthew Newton

Enterprise Architect, glh. Hotels

IT Agility is No Longer an Oxymoron Matthew Newton Enterprise Architect glh. Hotels

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The views expressed in this presentation are those of the presenter, and not necessarily those of Apigee Corporation or the presenter’s employer.

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who are we?

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Who are glh. Hotels

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London's largest owner-operator hotel company with over

4,800 bedrooms

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Who are glh. Hotels: The Vision

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WORLD'S BEST MANAGED GLOBAL HOSPITALITY COMPANY

Deliver the best guest centric

experience in the industry

Doubling prime value and economic profit every 3-5 years

©2016 Apigee. All Rights Reserved.

A Challenging Marketplace

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constraints

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Our Enterprise Scale Team

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disrupt

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disrupt: Vision

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Deliver the best guest centric

experience in the industry

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status quo: glh ICT (formal)

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Corporate ICT Strategy : TCO reduction

Unfinished business need specification

Internal 1st ICT delivery

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status quo: glh ICT (actual)

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Corporate ICT Strategy : TCO reduction

SHADOW IT: speed-to-market & innovation

Internal 1st ICT delivery

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disrupt: Mandate

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{ lead the industry in guest facing technology, infrastructure and decision sciences }

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status quo: glh ICT (actual)

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Corporate ICT Strategy : TCO reduction

SHADOW IT: speed-to-market & innovation

Internal 1st ICT delivery

©2016 Apigee. All Rights Reserved.

disrupt: glh ICT HYBRID delivery

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Corporate ICT Strategy Performance Improvement

SHADOW IT: Ship Alongside Hybrid ICT

delivery

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disrupt: glh Technology CLOUD 1st philosophy

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Corporate Technology Strategy Time to Value, innovation

Ship Alongside Requirements: Principles, BDD, roadmaps

Cloud 1st delivery

SaaS

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disrupt: glh Technology DIGITAL philosophy

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Corporate Technology Strategy Time to Value Product development API first Industry Leading

Business Requirements: BDD, roadmaps

Cloud delivery

IaaS PaaS

SaaS

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decouple

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microservices now at work

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Mon

olith

ic M

icroservices

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Guest Centric = a Digital Center

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developing people

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Evolving Our Skills

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develop: Technology Culture

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develop: Time to Value with microservice projects

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develop: Enterprise Scale Team 2016

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Technology

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15% increase in permanent team. 100% increase in development team. ©2016 Apigee. All Rights Reserved.

feedback loop

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Employee Feedback: “one thing I would change”

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In the 2015 Survey,

1.7%

responded SYSTEMS/TECH

a matter of weeks after glh. fully cut over to

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Lessons learned so far….

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IT Agility is No Longer an Oxymoron

embrace constraints disrupt: change CHANGE

decouple simply

Develop all Operators

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Need correct heart

Matthew Newton Enterprise Architect @ glh. Hotels matthew.newton@glhhotels.com linkedin: https://uk.linkedin.com/in/matthewjnewton

Thank you

Thank you