Post on 24-Feb-2021
IRESPOND REMOTE SCREENS, AND ERRORS
During an iRespond session, you may run in to problems that arise from the iRespond
Student Remote. Below are common screens and errors that you may run in to in any
given session.
REMOTE SHOWS LOGIN SENT, AND DOESN’T CHANGE
A remote that shows Login Sent, after inputting the PIN can be
attributed to these common causes:
You have not completely started your iRespond session. Be sure that your session is
started prior to asking students to log in to their remotes.
The remote is having problems communicating with the base unit. Such as:
o Possible RF interference, causing shortened range issues
o The base unit antenna is not connected, or may be loosely connected
The remote(s) are not listed in your Remote List from the iRespond Session Setup
screen. Be sure that you have selected the correct Remote List, and that all of your
remotes have been gathered in to this list, PRIOR to beginning your session.
The remote is not native to this kit, and may be on the incorrect channel.
REMOTE SHOWS LOGIN ACCEPTED, AND DOESN’T CHANGE
A remote that shows Login Accepted, after inputting the PIN can be
attributed to these common causes:
You have not completely started your iRespond session. The remotes will sit at
“Login Accepted” until questions have been sent to the remote units.
o In a Student Paced session, this will occur when you click “Finish” on the
Locating Users screen, and the iRespond Student Paced Session shows up on
the screen
o In an Instructor Paced Session, or in a PowerPresenter Session, the remotes
will remain at “Login Accepted” until a question has been sent (by using the
Lightning Bolt button) or question slide has been displayed.
The remote did not correctly receive the test from the session. Attempt to power
off and back on the remote followed by logging in the student again.
REMOTE IMMEDIATELY RETURNS TO PIN AFTER ENTERING MY PIN
When an iRespond NG remote immediately flashes back to PIN,
this is caused by the PIN not being recognized by the iRespond session.
Be sure that the PIN that is being used is the correct one. Also check that the Class Roster
that was chosen prior to the session contains said PIN.
REMOTE SHOWS SENDING RESPONSE
The iRespond NG will display Sending Response momentarily while
each response is acquired by the iRespond session. Do not press send, or
attempt to input any answers while this message is displayed. This is a normal operation
screen, and does not indicate a problem.
REMOTE SHOWS AN EXCLAMATION POINT
A remote that shows an exclamation point in the middle of the
answering screen has lost communication with the base unit, and
entered an offline mode. In this mode, the remote will continue to collect answers, and
will continue to attempt to reacquire communication with the base unit. If the problem
causing the remote to go offline is resolved PRIOR to the student logging out of their
remote, or the session ending, these answers will be uploaded automatically. Common
causes of this offline mode are as follows:
The remote is having problems communicating with the base unit. Caused by things
such as:
o Possible RF interference, causing shortened range issues.
o The Base Unit Antenna is not connected, or may be loosely connected
The iRespond Base Unit is not responding, has become unplugged, or is powered off
o In the event the base unit is the problem, follow the steps for a base unit
that has lost communication. (i.e. powering on and pressing F1 on the base)
TROUBLESHOOTING IRESPOND ERRORS AND PROBLEMS
During an iRespond session, you may run in to problems that arise from the iRespond
Teachers Dashboard, the iRespond Remotes, or the iRespond Base unit. Below are
some procedures to follow to repair any issues, and continue your session without
any further problems.
IRESPOND HAS LOST COMMUNICATION WITH THE BASE UNIT
You may see this message if you
are running an iRespond session,
and the iRespond session loses
communication with the iRespond
Base unit, connected via USB.
WHAT CAUSED THE FAILURE IN COMMUNICATION?
A failed communication with the Base Unit can occur for a few different reasons:
Your USB cable has become disconnected from the Base unit, or Computer
The USB cable may be faulty
The USB port on your computer is loose, or faulty
The USB port on the Base unit may be loose or faulty
An error has occurred, causing the Base Unit to Reset
WHAT DO I DO?
If you see this Communication Error, for any reason, follow these two scenarios:
A. Look at your Base Unit, has it powered back on by itself? If the base unit is still
powered off, skip below to Scenario B
1. Allow the Base unit to complete its power-on Cycle, and return to normal
operating mode as demonstrated on the screen below
2. After the power on cycle has completed, be sure all your existing students
(listed in the User Panel on the left side of iRespond) have been logged back
in.
3. If any students remain with their status as a “Red X” ( ), press the F1
button on your iRespond base unit ONCE.
4. If any problems remain, complete a full “Session Resume”
B. If your base unit has powered off, first ensure that all connections are securely
connected to the USB ports on the computer, and Base Unit. Continue Below:
1. Press the Power Button on the Base Unit, allow the Base unit to complete
its power-on Cycle, and return to normal operating mode as demonstrated
on the screen below
2. After the Power-On Cycle, and the “HOST” shows “Active” Press the F1
button on your base unit ONCE.
3. If any students remain with their status as a “Red X” ( ), or there seem
to be any problems remaining with the session, complete a full Session
Resume
IRESPOND REPORTS A “DATA ERROR” FROM A STUDENT
You may see this message from a
student remote at any time during
the testing session
WHAT CAUSED THIS DATA ERROR?
Getting a message from a student’s remote that they have been logged out due to a
“Data Error” will occur if the student is answering questions on the remote too quickly. To
ensure the integrity of your student’s answers, the remote has been logged out, and
powered off.
WHAT DO I DO?
If you see this “Data Error” message, allow your student to log back in to your session, and
resume taking their test as normal. They should review their existing responses to the test
questions. In the future, be sure that the remote has moved on to the next questions
PRIOR to answering another question, and pressing SEND.
IRESPOND DASHBOARD AND REMOTE ERROR AND STATUS INDICATORS
This document lists and describes the various error and status messages one may encounter while using the
iRespond software and its corresponding hardware. Possible solutions are given where applicable.
DASHBOARD STATUS AND ERRORS
INDICATOR STATUS/ ERROR
DESCRIPTION
Status Visible in the User’s pane of the
session dashboard, this indicator means that this student “Bud” is not currently logged into this session.
Status Visible in the User’s pane of the session dashboard, during a student-paced session this indicator means that the student is logged into the session and is currently answering questions. During an instructor-paced session this indicator means that the student has not yet answered the current question.
Status Visible in the User’s pane of the session dashboard only during student-paced sessions, this indicator means that the student is logged into the session but has not yet received any questions. If an error occurs and the dashboard loses its connection to the base unit, students who have been re-acquired will have their indicators reset to this icon.
Status Visible on the User’s pane of the
session dashboard only during instructor-paced sessions, this indicator means the student has answered the current question.
Status Visible on the User’s pane of the session dashboard, this indicator means that powersaving mode of the Lite remotes has engaged. Note: do not enable powersaving mode with the NG remotes as they have an internal power reduction circuitry enabled by default and using powersaving mode will do nothing more than slow down the system.
Error May appear during a session with NG remotes. This message means that a student’s answer contained erroneous data. To maintain data consistency the student’s remote has been powered off and the offending response removed. The student will need to re-login and pick up on the answer where the error occurred. This message appears exclusively when students are answering too quickly and inputting answers when the “Sending Response” screen is displayed on the remote.
Error May appear during a session. This message means that the connection between iRespond and the base unit has been lost. This may occur if the base unit has reset due to a firmware fault or the base USB connection has been unplugged. In case of a firmware fault, the base will attempt to establish communications with the remotes. When it does so, the status icon of the remote will turn blue and that student may continue answering. In the case of an unplugged USB cable, turn on the base, give it a few seconds to get its remote list and then press the F1 key on the base to establish communications with the remotes.
NG REMOTE STATUS AND ERRORS
INDICATOR STATUS/ ERROR
DESCRIPTION
Status The PIN screen. Enter your student PIN to log into a session.
Status Battery low indicator. The batteries in the remote are getting low on charge. Recharge or replace them soon.
Status Logging into a session. If the session has started and this message remains on the remote for a prolonged period of time, turn off the remote and then try logging in again.
Status Logged into a session. If instructor-paced session, wait for the teacher to send questions. If student-paced session, test questions will be sent after teacher starts the session. If the session has started and this message remains on the remote for a prolonged period of time, turn off the remote and then try logging in again.
Status Answering questions. The number on the left is the current question the student is answering. The number on the right is how many questions have been issued.
Status Remote is transmitting your response to iRespond. This may take a few seconds depending on data traffic.
Error Remote has timed out sending student’s response. Student is working offline and answers are only being stored in remote not going to iRespond. Indicator should go away after a few questions but if it doesn’t turn off remote and then try logging in again.
Status Homework mode. Remote is working offline and saving answers to internal memory. Requires “Homework Collection” session type to retrieve answers.
Status Reflection. Top number is the percent of the class answering the question correctly. Bottom number is percent of the class answering the question incorrectly. Asterisk indicates how the student using this remote answered (correctly or incorrectly).
Status Logging out of the current session. Use the left or right arrow keys to change the response from “no” to “yes”.
BASE UNIT STATUS AND ERRORS
INDICATOR STATUS/ ERROR
DESCRIPTION
Status The base unit status screen. The first line is the status of base USB connection. It should always be active. The second line is the number of remotes connected to this base unit. The number on the right is the total number of remotes available to be connected this base. During a session it should be greater than zero. The number on the left indicates the number of remotes currently connected to this base.