Post on 16-May-2015
description
Introducing
What are people doing online now?
How is health policy changing?
The patient experience is the most powerful lever here - and will be used for service improvement
Lord Darzi, June 2008
We will also encourage more widespread use of patient experience surveys and real-time feedback. We will enable patients to rate services and clinical departments according to the quality of care they received
Equity and Excellence, 2010
Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive
Equity and Excellence, 2010
Patient Opinion aims to make it easy for patients and carers to give feedback
And easy for busy health service staff to listen and respond
Involving more people
Patient Opinion’s widget
Patient Opinion on digital TV