Post on 16-Apr-2017
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Intro to Nick ArancioMathWorks
Presentation by
- Nick Arancio
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
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Education
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Bentley College
Political Science
Sociology
Philosophy
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Experience
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Lycos
iBasis
Mirror Image
GNAPs
H&D
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May 6th, 2013
Highlights
Lycos – My passion for working in a NOC was born.
Mirror Image – I authored a Monitoring Tool.
IBasis – I wrote my first official SOPs for the NOC
GNAPs – Created an Entire NOC from Scratch.
H&D – Negotiated Contracts, changed MindSet, drove Effeciencies.
Education Experience Building a NOC Lessons Specifics
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Building a NOC
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Start with experience Evaluate
Monitoring SystemTicketing SystemKnowledge DBProcess
Model of a NOCPurpose of a NOC
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Lessons
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
What makes a NOC?
Does every NOC Look the same?
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May 6th, 2013
What makes a NOC?
Processbuilds &strengthens
People feed theculture
Technologyshapes
Culture is the DNA
Education Experience Building a NOC Lessons Specifics
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May 6th, 2013
Does every NOC look the same?
Display Monitors
Monitoring Software
Work Stations
Education Experience Building a NOC Lessons Specifics
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Specific Lessons
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Ticketing Tool
Communication
Knowledge DB
Intigration
Monitoring Tool
Automation
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Monitoring Tool
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Visually Striking Easy to Understand
Easy to Configure / Automated
Intigrated with CMDB And Ticketing
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Communication
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Who needs to know When do they need to know it?
What do they need to know?
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Ticketing System
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Consider the Audience(s)
NOC Engineer
NOC ManagerManagement
Engineers
Customers
Consider the Purpose
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Knowledge DB
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Control Editing for Accuracy
Easy to understand
Easy to NavigateAudience
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Intigration & Automation
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
A sign of a mature NOC
Increases efficiency Increases accuracy
Ensures against human error
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Why MathWorks
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Culture Of Doing the Right Thing
Helping drive innovation
Opportunity for me to use my passion and skills to help a second passion, Science & Math, without having to be a Mathmetition ;-)
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Final Comments
May 6th, 2013
Education Experience Building a NOC Lessons Specifics
Building a NOC is more an art than a science; all NOCs may have similar components but components are just one constituent: the culture, people, budgets, and more play an important role in shaping the outcome. I also have not mentioned ITIL in this discussion. ITIL is a series of “Best Practices” in IT Service Management.