Post on 02-Jul-2015
INDUSTRY VISIT
SUBMITTED BY:ABHIJIT K S (1001)BASHISHTH KUMAR (1006)GOKUL KUMAR (1012) MEENU JIAN (1014)PRIYANKA KULSHRESHTHA (1019)SHIVANGI SAMANT (1022)SIDHARTH AGARWAL (1023)
Manufacturing Industry- GG DandekarService Industry – Guru Nanak Hospital and
Research Centre
OBJECTIVES OF THE VISIT
• To get acquainted with the practical application of the concepts of Balanced Score Card and the Business Excellence Model.
• To get a better understanding of the Business Excellence Model and the Balanced Score Card.
• To interact with the various functional heads of the manufacturing and service industry.
MANUFACTURING
COMPANY-
GG DANDEKAR
HISTORICAL BACKGROUND
• Founded in 1912 by Shri Gopal Ganesh Dandekar.
• At that time, farmers were processing paddy, cereals, wheat etc., manually
or with limited aid of simple equipments made locally.
• Shri.G.G.Dandekar already had a strong conception that Indian farmers
and Rice Millers, must be provided with latest agricultural equipments so
that there will be a rapid and continuous growth in the agriculture
production. His efforts and work started producing fruits when the
production of rice, wheat etc., rapidly increased.
HISTORICAL BACKGROUND
CONTD…• In the year 1968, Dandekars entered in to a Technical
Collaboration with M/s F.H.Schule, Gmbh, Germany with the view to incorporate latest design and modern technology in our various machinery and started producing most modern machinery in India and have been continuously making improvement and upgrading of the technology on their own by Research and Development efforts.
• Dandekar has already installed Rice Milling Plants, Parboiling and Drying Plant for a large number of renowned grain processing organizations in India and abroad.
• In a bid to grow and spread their wings further, they have started our new production plant and office at MIDC Industrial area, Butibori near Nagpur.
VALUE PENTAGON
Business Acumen• Awareness & appreciation of fundamentals of business.• Ability/proficiency to make profitable and quick business decisions.
Knowledge & Learning• Strive towards continuous learning.• Find new & innovative ways to push our boundaries for constant improvement.• Generate new ideas.• Encourage creativity in others.• Problem solving approach.
Openness & Candor• Showcase honesty all the time.• Maintain credibility
VALUE PENTAGON CONTD…Teamwork & Trust• Celebrate each others success and accomplishments.• Create challenging & energetic work environment.• Creating an environment where people can flourish &
grow.Customer OrientationWe will LEAD• Listen to customers.• Evaluate his needs & desires.• Analyze our offerings and its relevance to his needs.• Deliver a better value propositions ensuring mutual
benefits.
QUALITY POLICY“CUSTOMER IS KING, NOTHING ELSE MATTER.”• Effective research• Engineering• Development• Manufacturing• Sales• Service of products• Techniques • Meeting the fullest satisfaction of customers at
lowest cost to them. Selection of high grade costing and material, standardization of all parts and rigorous testing on the floor.
PRODUCTS
• Modern Pre-Cleaner• Vibro Cleaner• Vibro Destoner (Suction Type-Double Deck)• Pneumatic Rubber Roll Sheller (Automatic Paddy Husker)• Paddy Separator• Paddy Seperator (Stainless Steel Construction)• Pearling Cone / Cone Polisher• Rice Whitening Machine (with pneumatic control
mechanism)• Silky Polisher (old)• Silky Polishers (with advance water Atomization technology)
(new)• Thick Grader or Thin Grader
PRODUCTS CONTD….
• SINGLE / DOUBLE DECKER ROTARY FLAT SIEVE• Cylinder Grader (Trieur Cylinder)• Maxi Tech Sorter• High Tech Sorter• STEAMING / PARBOOILING & DRYING PLANT• New additions• Rice Whitening Machine (with pneumatic control
mechanism)• Silky Polishers (with advance water Atomization technology)
GLOBAL CUSTOMER BASE
• Canada Tanzania• Malawi Nigeria• Malaysia Bangladesh• Australia Nepal• Myanmar Kenya• Srilanka Uganda• Thailand
Until today more than 10000 rice mills of Dandekar are satisfactorily working throughout India and also in few foreign countries.
PURCHASE ORDER PROCESS
BALANCED SCORE CARD
FINANCIAL
INCREASE THE RETURN ON EQUITY WITHOUT CUTTING DOWN ON SHARES
CUSTOMER
LISTEN TO CUSTOMERS
ANALYZE OUR OFFERINGS AND ITS RELEVANCE TO HIS
NEEDS
DELIVER A BETTER VALUE PROPOSITIONS ENSURING MUTUAL
BENEFITS
EVALUATE HIS NEEDS & DESIRES
PROCESS
MACHINE SHOP FABRICATION
MARKETING & SALES
FINANCE ACCOUNTS
LOGISTIC
ASSEMBLY PAINTING &
TESTING
LEARNING
PROBLEM SOLVING
APPROACH
Generate new ideas
Find new and innovative ways to push boundaries
for constant improvement
Encourage creativity in
others
Strive towards continuous
learning
BUSINESS EXCELLENCE
MODEL
LEADERSHIPChairman
Vice Chairman
Director
Executive Director
PEOPLEContract Labors
STRATEGY
Discount Structure.
Operating through
direct Channel.
PARTNERSHIPGerman Technology Partner
PROCESSES20-25 days for manufacturing 1 machine45-50 days for
developing a plant.
EMPLOYEE
SATISFACTI
ON
CUSTOMER
SATISFACTI
ON
SOCIAL
RECOGNITI
ON
KEY
RESUL
TS
Market
Leader in
Rice Mill
Production
ENABLERS RESULTS
FUTURE CHALLENGES
• Stagnating market growth• Shortage of funds delaying the projects• Steady growth of Chinese products
contributed by both organized and un-organized rice mill manufacturers
• Higher borrowing cost affecting both profitability and cash flow of suppliers.
SERVICE INDUSTRY
History
•Started by visionary philanthropists of the Sikh Community.
•Guru Nanak Devji – namely, "Service to Humanity is Service to God".
•Inception of the facility by Shree Singh Sabha.
•Guru Nanak Quin Centenary Memorial Hospital Trust was formed.
About
• The Guru Nanak Hospital is 150 bedded.• Multi speciality Hospital located in a prime
area of Bandra.• Casualty service, Pharmacy, Pathology and
Radiology.• 2 Operation Theatres fully equipped .• 8 bedded fully equipped ICU .• Artificial Kidney Dialysis Unit
Goal
To provide quality health care of international standards to large sections of the society at an affordable cost without discrimination of caste, creed and religion . The aim is always to achieve excellence in our medial activities to provide state of art technology.
Values
• Performance, dynamism global standards.• High quality, cost- effective, service
systems improve patient care.• Operational excellence , kaizen.• Advanced technology , developing
servicesinnovative
• To bring international standards of Medicare within the reach of the common man.
• To facilitate doctors and other healthcare specialists to utilize and better their skills in a value based, ethical and professionally oriented healthcare environment.
MISSION STATEMENT
DEPARTMENTS
MARKETING HUMAN RESOURCE
ACCOUNTS Central Pharmacy
Retail pharmacy
General store
Billing
Learning
•Emphasis on improved hospitality.•Accommodate customer’s needs .•Training programs designed and developed .•Improve employee satisfaction Feedbacks.Service package design.Tie ups with insurance .Hassle free payment
Process
• Consulting:. The doctor is made aware of the patients problems.
• Diagnosis: patient gets necessary tests and reports done so that a conclusion can be reached.
BUSINESS EFFICIENCY
MODEL
Leadership• Quality of Care• Government Budgets• Competition• Aligning Interests• Revenue Growth• Profit Margins• Expertise• Morale• Stakeholder Relationships• Consolidation
WALK IN/ EMERGENCIES
DIAGNOSISTREATMENT
ADMISSION
CASUALTY DIVISION
ISSUING OF ADMISSION
RECIPT TO THE PATIENT
CATEGORY C/B CATEGORY A DELUXE
ADMISSION CONFIRMATION
Present scenario
• Since its inception in 1993, Guru Nanak Hospital has been instrumental in the promotion of health. It has dedicated itself to the community - a dynamic force in achieving excellence in health care. Thus this hospital has specialist in all the fields.