IKANO

BA Centre

Country

Management Operations

IKANO – PM3

Capability based MOA

Focus on interfacing processes

Change Management...

Where we come from

1943 IKEA

1988 Ikano

1995 Bank

Today 1000 people in 8 countries

3

Operating model transformation

Au

stri

a

Po

lan

d

Ge

rma

ny

Sw

ed

en

B2

C

Sw

ed

en

B2

B

Fin

lan

d

De

nm

ark

No

rwa

y

NL

UK

Ru

ssia

BA Centre

Country

Management Operations

Key design principles

Operating model

• Empower local business to focus

on the customers

• Establish joint product development

to gain quality and time-to-market.

• Share common resources.

• Align production processes to

improve efficiency in operations

and IT.

BA Centre

Country

Management Operations

OMEGa journey

Period Activity

Q3 2014

Q4 Q1 2015

Q2 Q3 Q4 Q1 2016

Q2 Q3 Q4

1. Portfolio implementation

2. Create Common structures

3. Organisational Change Mgnt

1 Initial 2015

2 Managed 2015/2016

3 Defined 2016

4 Governed

2016

5 Optimized

2017

High Business

Prof. & Collaboration

One Model for Evolution Governance (OMEGa)

D2Consumers B2B IKEA

Business Processing

Workplace

Support

Finance, Risk & Compliance

Technical Platform

Digital Store

IT Operating Model

Retail partners

D2C and Retail partner Products B2B Products

Business Information

Common structures – focus areas

Area Description

Portfolio Governance How to govern the evolution portfolio as well as the evolution objects.

Goals and Objectives How to set goals and objectives and comply to business goals for the evolution portfolio.

Competence profiles New roles and competences to run evolution portfolio

Staffing principles How to contract resources for the evolution portfolio periods and how to nominate manager roles

Financing and Accounting Financial governance structure for maintenance management

Operational Processes ITIL and SCRUM/SAFE

Evolution Portfolio Office (EPO –PO-PMO)

Insights – IKANO implementation (1/2)

• Top Down – a good start!

•Bottom/(middle) up – get to execution!

•Benefit Management!

•Change Management: Focus on Business

•Capability based Operating model

•Governance = Business + IT

•Business professionalism & collaboration

•From portfolio strategy to agile execution

Insights – IKANO implementation (2/2)

IKANO

BA Centre

Country

Management Operations

IKANO – PM3

Capability based MOA

Focus on interfacing processes

Change Management...