Building connections by investing in co-workers and company outcomes

Prepared for: Iowa Pork Congress January 24, 2008

John Behrends -Presenter

132 Clover Lane - Mankato, Minnesota 56001 - - 507-345-5359

jbehrend@hickorytech.net - - JohnBehrends.com website

“I Love My Job, It’s The People That Drive Me Crazy”

All business results are All business results are a function of behaviora function of behavior

When the result is not favorable, change the behavior

When the result is favorable, find When the result is favorable, find ways to repeat the behavior ways to repeat the behavior

throughout the teamthroughout the team

A Review of Basic PrinciplesA Review of Basic Principles

#1#1

The Whole Person Concept

Behavior

Natural vs. Adaptive Behavior

20

External &visible

Origin of :

Origin of:

Kei th Ayres Integro Systems

Think & Feel

Belief System Truth & Values

Instinctive Needs

Filter

Internal & invisible

What’s important

What’s natural

Control-Approval- Stability-Accuracy

Adaptive Adaptive BehaviorBehavior

Natural Natural BehaviorBehavior

“80 % of your success will be due to about 1/2 dozen things”

Jim Rohn

#2#2

Where is Where is your your

business business “eye”“eye”

We can expect contact for this “at bat”We can expect contact for this “at bat”

““Your life always Your life always travels in the travels in the

direction of that upon direction of that upon which you dwell”which you dwell”

#3#3

“PEOPLE DO WHAT THEY

KNOW HOW TO DO”

#4#4

#5#5

It is your It is your resistanceresistance

to to what is,what is, that that causes your causes your

suffering suffering BuddhaBuddha

#6#6

1. Control/ 1. Control/ ”Do””Do”

2. Approval2. Approval/”See”/”See”

3. Stability3. Stability/”Feel”/”Feel”

4. Accuracy4. Accuracy/”Think”/”Think”

#7#7

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK”REALLY WANT FROM THEIR WORK”

Page onePage one

1. What rewards do we seek? 1. What rewards do we seek?

2. What benefits do we gain 2. What benefits do we gain from the reward obtained?from the reward obtained?

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR REALLY WANT FROM THEIR

WORK”WORK”

Positive Positive EmotionEmotion

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR REALLY WANT FROM THEIR

WORK”WORK”

+ Emotion

FreedomFreedom

“DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR

WORK”

Responsibility

Freedom

+ Emotion

“DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR

WORK”

Control

Freedom

+ Emotion

Responsibility

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR REALLY WANT FROM THEIR

WORK”WORK”

Responsibility

Control

Freedom

+ Emotion

“DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR

WORK”

ResponsibilityResponsibility

Control

Freedom

+ Emotion

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR REALLY WANT FROM THEIR

WORK”WORK”

ResponsibilityResponsibility

ControlControl

Freedom

+ Emotion

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR REALLY WANT FROM THEIR

WORK”WORK”

ResponsibilityResponsibility

ControlControl

FreedomFreedom

+ Emotion

““DISCOVER WHAT MOST PEOPLE DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR REALLY WANT FROM THEIR

WORK”WORK”

ResponsibilityResponsibility

ControlControl

FreedomFreedom

+ Emotion+ Emotion

Event

Thought

Feeling

Performance

Belief System Attitude

Team Development

Event

Thought

Feeling

Performance

Belief System Attitude

Event

Thought

Feeling

Performance

Belief System Attitude

Event

Thought

Feeling

Performance

Belief System Attitude

Chemical

Event

Thought

Feeling

Performance

Belief System Attitude

Chemical

Event Feeling

Performance

Belief System Attitude

ChemicalBlame

Thought

Event

Thought

Feeling

Performance

Belief System AttitudeReflection

ChemicalBlame

Event

Thought

Feeling

Performance

Belief System AttitudeReflection

Blame

Chemical

Meaning

Building connections by investing in co-workers and company outcomes

Prepared for: Iowa Pork Congress

January 24, 2008

John Behrends -Presenter

132 Clover Lane - Mankato, Minnesota 56001 - - 507-345-5359

jbehrend@hickorytech.net - - JohnBehrends.com website

“I Love My Job, It’s The People That Drive Me Crazy”

The Way They See The World

Veteran Boomer Gen X’er Millennial

Outlook: Practical Optimistic Skeptical Hopeful

Wk. Ethic Dedicated Driven Balanced Determined

View of Authority

Respectful Love/hate Unimpressed Polite

Leadership

Personal Personal Reluctant to Inclusive- sacrifice gratification commit ness

Hierarchy Consensus Competence Pulling together

Relationships

Generation Name

Prescriptive: Prescriptive:

To AskTo Ask

Reflecting on is Reflecting on is to:to:

consider consequences consider consequences of action after the of action after the event.event.

Reflecting in, is to:Reflecting in, is to: consider consequences of consider consequences of an action during the an action during the

eventevent

Diagnostic:Diagnostic:

To tellTo tell

Communication StylesCommunication Styles

Communication Communication

InformationInformation KnowledgeKnowledge WisdomWisdomPrescriptive is to:Prescriptive is to:

Diagnostic is Diagnostic is to:to:

Reflecting on is to: Reflecting on is to: Consider consequences Consider consequences of action after the event.of action after the event.

Reflecting in, is to:Reflecting in, is to: Consider consequences of Consider consequences of an action during the eventan action during the event