How To Select The Right Improvement Project

Presented By Elisabeth Swan Managing Partner & Executive Advisor

at GoLeanSixSigma.com

Our Expert: Elisabeth

• VP, Content Development at GoLeanSixSigma.com

• Master Black Belt

• GE Certified Black Belt Instructor

• Burnham Rosen Group certified Leadership Coach

• BA in English Literature from Columbia University/Barnard College

• Born in the UK

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GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles.

We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available.

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We’ve Helped People From…

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Today’s Agenda

• Clarify Organizational Strategy

• Find Sources for your Projects

• Follow a High-level Selection Process

• Use the Project Selection Tool – A Mini Case Study

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What Is a Process Improvement Project?

Sources and Alignment

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• Purpose

• Metrics

• Capability

• Focus

• Actions

• Stability

Key Elements

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Purpose Mission, Vision, Values & Strategic Outcomes

Metrics

Capability

Focus

Actions

Stability

Project Selection &Process Management

Design and Redesign Projects

Lean Six Sigma Projects

Daily Improvement

Efforts

Update Scorecards & Dashboards

Customer & Employee Feedback

Dashboards and Scorecards

Bahama Bistro Roadmap

VISION

Bahama Bistro is the place where everyone wants to to

be when they’re in the Bahamas

VALUES

ServiceWe’re always there for our

customers

TeamworkWe work together toward a

common goal and we get great results by respecting

and valuing each other

AccountabilityWe embrace transparency,

responsibility and ownership in our decisions and actions.

MISSION

Our Mission is to provide our customers with tasty food, thoughtful service

and a joyful slice of island life

TOP 3-5 YEAR GOALS

Delight our CustomersProvide a vital, attractive meeting place known for

wonderful food and service

Foster Employee EngagementFoster an environment where thestaff are informed, empowered

and recognized

Sustain Financial HealthContinually improve upon the

successes of today and ensure a stable financial future for all

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Dashboards

• Display Performance

• Presentation

• Processes, People, Innovation, and Finance.

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Customer Dashboard

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Inputs for Project Selection

• Strategic Goals (3-5 year)

• Short-Term Annual Goals (6-18 months)

• Dashboard Measures

• Customer Feedback

• Employee Feedback

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What Is So Hard About Selecting Good Projects?

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Select a good Project

Is this a good

project?

YES

NO

Project Selection Tool

Screen for Low

Potential

Determine Project Type

Clarify the Project

Goal

Refine Project Criteria

Apply Impact/Effort Matrix

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Pick Up Order Cycle Time

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Bahama Bistro has had some customer complaints

Project Types

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Project TypeWe’re looking for Process Improvement Projects

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Clarify the Goal

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Typical Goals

• Increase the first-call resolution rate at the Call Center from 75% to 95% calls per month

• Decrease returned mail from 8% to 2% of total monthly mail

• Decrease application processing time from an average of 22 minutes to 10 minutes or less

• Increase the number of clean hotel rooms by check-in time from an average of 250 rooms to 300 rooms

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Weighted Criteria Matrix

What is it?

• Decision-Making Tool

Why use it here?

• Establish criteria

• Rank criteria

• Decide on Project

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Criteria to Consider

• Customer satisfaction

• Financial savings/gains

• Strategy Alignment

• Need for IT Involvement

• Existing buy-in/resistance

• Availability of data

• Other…

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Refine Project Criteria

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Impact Effort Results

• Check the results of the Weighted Criteria Matrix

• Is it a viable project?

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Starter Charter

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Today We Covered:

• Clarify Organizational Strategy

• Find Sources for your Projects

• Follow a High-level Selection Process

• Use the Project Selection Tool – A Mini Case Study

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Q&A

Click To Download the Project Selection Tool for free.

Getting Started: The Project Selection Tool

Getting Started:• Learn more by starting some more training!

• Look for good improvement prospects in your organization

• Then select the best project using the free Project Selection Tool and start applying Lean Six Sigma

• Yellow Belt training is FREE at GoLeanSixSigma.com

• Yellow Belt Certification

• Green Belt Training & Certification

• Black Belt Training & Certification

• Lean Training & Certification

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