How to Make Your Employees Happy!

Laurel Gregory

Director of Training & Development

Entheos Audiology Cooperative Laurel@EntheosHearing.com

Disclaimer!

Entheos Audiology Cooperative

A Cooperative of Private Audiology Practices Making a Difference Together

Transform your practice and team. Attract the right patients. Give the gift of hearing locally and around the world.

Agenda

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Let’s talk about Millennials

Polling question

How many MILLENNIALS are actively disengaged or disengaged in their work?

1. 52%

2. 71%

3. 32%

4. 81%

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AAA April 2018

90% are job hopping 2-3X/year

Most will have 15+ jobs

Millennials

50% are looking to leave within the year

(Gallup, 2013, Boushely & Glynn, 2012, Gallup 2017)

Not happy, leaving

60% are open to new

opportunities

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(Gallup, 2013)

More job openings than unemployed

What about your co-workers?

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5 Dysfunctions of a Team by Patrick Lencioni

Happy

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What causes happiness?

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MISERY

ANONYMITY

The Truth about Employee Engagement by Patrick Lencioni

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Connection

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5 Dysfunctions of a Team by Patrick Lencioni

5 Dysfunctions of a Team by Patrick Lencioni

Vulnerability: Patrick Lencioni

Connection

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•Personal Histories •Where did you grow up?•How many siblings?•Important/unique challenge

•“What matters to you?”

•36 questions--app

•What motivates you?

•How do you want to be appreciated?

Motivator examples*:Autonomy ChallengeCreativity EmpathyExcelling ExcitementFamily FriendshipFun ImpactLearning MoneyOwnership PressurePrestige Problem SolvingPurpose RecognitionService Teamwork VarietySocial ResponsibilityDeveloping others

* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton

Motivations

Chosen most often:

Impact (64%)

Learning (62%)

Family (51%)

* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton

Millennials’ TOP motivations*

Motivator examples*:Autonomy ChallengeCreativity EmpathyExcelling ExcitementFamily FriendshipFun ImpactLearning MoneyOwnership PressurePrestige Problem SolvingPurpose RecognitionService Teamwork VarietySocial ResponsibilityDeveloping others

* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton

Motivations

Chosen least often:

Autonomy (20%)

Ownership (17%)

Money (9%)

* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton

Millennials’ BOTTOM motivations*

Appreciation5 Languages of Appreciation*

Words of AffirmationGreat job. We appreciate…

Tangible GiftsGift cards, flowers, tickets

Quality TimeSpending focused time

Acts of ServiceHelping out, pitching in

* 5 Languages of Appreciation, by Gary Chapman & Paul White

Physical touchHigh fives

Connection

❖What do you value?

❖What learning and growth opportunities do you desire?

❖What are your skills and strengths?

❖Where do you want to go?

❖How to give immediate feedback?

❖What flexibility can I offer?

❖What does work/life balance mean?

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Connection

❖Unique Employment Experience

❖Creating peak moments

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Your peak moments

Chip Health & Dan Health (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact

Creating Peak Moments

Chip Health & Dan Health (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact

Impact

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What is my impact

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Your passionate moment

❖Write out a moment at work where you were “in the moment”, “in your element”, “on fire.”

❖How did that feel?

❖How did you interact with those around you?

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Johnny the Bagger

❖https://www.youtube.com/watch?v=qOZPlt3Ha0Y

When my work is ideal, I am …

Writing your list

❖Be Clear

❖Think with your heart, not with your head

❖What makes you excited?

❖What are you good at?

❖What do people admire about you?

❖What would you do all day long if your could?

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When my work is ideal, I am …

❖Managing things

❖Solving problems

❖Creating ideas

❖Supporting the front office

❖Analyzing data

❖Writing articles

❖Figuring out equipment

❖Giving my services on a mission trip

❖Adding humor

❖Feeling valuable

❖Connecting information

❖Exploring new ideas

❖Leading discussions

❖Training/educating others

❖Helping in the community outreach

❖Making people smile

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When my work is ideal, I am…

❖Helping others be very positive

❖I can share my ideas and be creative

❖A leader who influences others around me

❖Growing & encouraging others around me to grow

❖Calm and tranquil, both at home and at work

❖Feeling useful and indispensable

❖Financially comfortable

❖Reaching my goals and feel successful at work

❖Living a great quality of life

❖Working with an excellent team

❖Making enough money for all my needs and desires

❖Working where my talents are being put to good use

❖Helping others around me

❖Having fun with all the people around me

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Impact

How will I know?

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Measurement

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My impact measurement

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Proof

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Happiness Factors

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Thank You

Laurel GregoryDirector of Training & DevelopmentEntheos Audiology CooperativeLaurel@EntheosHearing.com

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References• Shawn Anchor et al. (2018) Who are the US’s Loneliest Employees, and Why It’s Important to

Know. Loneliest Employees

• Janet Bray Attwood & Chris Attwood (2006), The Passion Test, Penguin Group, New York

• Ken Blanchard(2002), Whale Done! The Free Press, New York.

• H. Boushey & S. Glynn (2012) There Are Significant Business Costs to Replacing Employees. Center for American Progress Costs to Replace Employees

• Stephen Covey (2003 ), The 7 Habits of Highly Effective People, Simon & Schuster, New York

• Entheos Audiology Cooperative. http://www.entheoshearing.com

• Gary Chapman & Paul White (2011), 5 Languages of Appreciation. Northfield Publishing, Chicago

• Gallup ( 2013) State of the American Workplace. Employee Engagement

• Gallup (2016) US Employee Engagement Reaches New High in March. Employee Engagement

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References• Gallup (2018) 2 Remedies that Reduce Employee Burnout, Remedies for Burnout

• Gallup Do Your Measures Make Employees Happy? Measurement Effects

• Adrian Gostic & Chester Elton (2014). What Motivates Me: Put Your Passions to Work, The Culture Works Press, Kamas, UT

• Laurel Gregory, http://www.SkafoldConsulting.com (Employee Satisfaction Survey, Authorized DiSC Partner, The Passion Test)

• Tony Hsieh (2013) Delivering Happiness: A Path to Profits, Passion, and Purpose, Hachette Book, New York, NY

• Chip Health & Dan Health (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact, Simon & Schuster, New York, NY

• Hay Group Insight research (2009) Tough Decisions in a Downturn Don’t Have to Lead to Disengaged Employees. http://www.haygroup.com/ww/press/details.aspx?id=21404

• Patrick Lencioni (2007), The Truth About Employee Engagement, Jossey-Bass, San Francisco.

• Daniel Pink (2009), Drive, The Surprising Truth About What Motivates Us, Penguin Random House, New York