Page 3
Why should you make
your client love you?
• Referrals
• Repeat business
• Good karma
Page 4
155817175
Your
clients
are
insane
Page 5
Your
clients
are
insane
Page 8
Wideworkingnotworking.com
dribbble.com
theidealists.com
www.scoutzie.com
www.thesupply.com
forrst.com
directory.codepoet.com/browse/platforms/wordpress/
Page 9
Your resume and portfolio are projections of
who
you
are
Page 11
Who do you
want to work
with?
Page 12
Developers:
Clean and Logical
Page 13
Designers:
Express Yourself
Page 15
Are you a
real person?
Page 16
OK
cool
you’re
real
Page 17
You are your brand
• Look good
everywhere
• Watch what you
say
• Google yourself
Page 19
Communicate in
a professional
and timely
manner
Always follow up
Page 20
Be honest
about your
workload
and
abilities
(or it will bite
you later)
Page 21
Become
genuinely
interested
in your
client
"A person's toothache means
more to that person than a
famine in China which kills a
million people."
- Dale Carnegie
Page 22
If you do
this,
you’re ahead of
everybody
Communication • Honesty • Interest
Page 23
Be clear and
confident
about
Page 24
Sign a
contracthttp://www.smashingmagazine.com/2010/06/07/how-to-spot-a-sketchy-client-plus-a-contract-template/
Page 25
Kentucky
Fried
Chicken?
Kitchen
Fresh
Chicken?
Page 26
Know Your
F***ing
Client
Page 27
Solve
your
client’s
problems
Page 28
What
problems are
you
solving?
Page 29
creating?
What problems
are you
Maintenance • Hosting
Training • Hidden fees
Dependence • Headache
Page 30
vs.
Build
Buy
“If you only have a hammer, you tend to see every problem as a nail.”
- Abraham Maslow
Page 31
Use a project
management
system
Page 37
Hold your
client’s
hand
through
launch
Page 38
87617526
Get the
DOUGH
Page 39
Get repeat business
Page 42
Thank you!
Alex Phelps
alex@prontomarketing.com
https://www.facebook.com/phelps.alex
Cory Brown
cory@prontomarketing.com
https://www.facebook.com/cory.brown