Gerry Hassangerryhassan@xtra.co.nz

How to get customers to

love you.

1. Create a customer focused culture in your business

Staff 1st Customers

The

is the sum of all experiences a customer has.

Customer Experience

2. Look after your existing customers

THE PRESS

SKY

3. AnticipateDo the numbers

Risk

Benefit to the customer

Bring customers in

4. Listen to what people are saying about your business

5. Build relationships

CustomersSuppliers

BankAccountant

Mentors.

6. Deliver what you promise

At Grant Thornton we help our clients achieve success and realise their ambitions.

7. Reward

1. Create a customer focused culture in your business

2. Look after your existing customers

3. Anticipate

4. Listen to what people are saying about your business

6. Deliver what you promise

7. Reward

5. Build relationships

www.customerexperiences.co.nz