How to evaluate ICT use for small organisations

Session 2

Why do Healthchecks?

• To check efficient use of ICT

• To address security, backups, and training issues

• To identify technical problems

• To ensure that best practice is followed in using ICT

• Help to draw up action plan and ICT Strategy

DIY Healthcheck• www.icthubknowledgebase.org.uk/healthchecklists

- Checklist A for Management Committees and Senior Management Teams

- Checklist B for the staff member who has ICT management in their job description

- Checklist C for computer users

DIY health check (page 17 Managing ICT guide )

Circuit Rider Healthcheck Process

• Gather relevant information from staff

• Carry out PC audit/examination using Belarc Advisor/Spiceworks software

• Complete ICT healthcheck questionnaire & Training Needs Analysis questionnaire.

• Prepare report based on information

• Follow up recommendations and offer to help with implementation

Circuit Rider Healthcheck Process

Training Needs Analysis questionnaire

Computer Hardware Software audit using Belarc or Spiceworks

Healthcheck questionnaire

ICT Hub publications and knowledgebase

The Healthcheck and report process

Report for Client

Healthcheck Reports• Recommendation report• The purpose of the report• Example of report structure• Key issues for evaluation of ICT

– Data safety and security– Computer safety and reliability– Staff knowledge and skills– Cost

• ‘ Plain ‘ language of reports• Structure of reports, Short and long term

recommendations

Role Play

• Do a health check role play of health check interview (two people asking and answering questions, going through healthcheck template). 10 minutes.

• Using TNA self assessment template as a tool (Refer to Open day written assessment.)

Case Studies

• Show sample ICT information gathering questionnaire

• Show sample ICT reports and recommendations

• See; “Managing ICT in the Voluntary and Community Sector” book. Downloadable at http://www.icthub.org.uk/publications/managing_ict_guide.pdf or registar to get a hardcopy.

Developing Policies

• Back-up policy and procedures

• Acceptable computer, Email and Internet use policies.

• Data protection policy

• Accessibility policy

• Health and safety policies

Back-up policy and procedures

• How to back-up• What to back-up• When to back-up• Who is responsible for back-ups• Where is the ‘off site’ copy kept.• Disaster recovery• See;-http://www.icthubknowledgebase.org.uk/

backingupyourdata

Acceptable Use Policies

• General computer use • Email • Web & other online usage • Security

• See;- http://www.icthubknowledgebase.org.uk/acceptableusepolicy

Data protection policy

• Why Data protection?

• Data Protection Act 1988 http://www.lasa.org.uk/it/lcgdp.pdf

• Who is the Data Controller?

• Notification to users of what you keep on file

• Subjects Access to information about them

Accessibility policy

• AbilityNet: www.abilitynet.org.uk• Why think about accessibility• Hardware & Software adaptations for

accessibility• Making Websites accessible to visually

impaired people• See;

http://www.icthubknowledgebase.org.uk/accessibilityinclusionbasics

Health and safety policies

• Workplace Risk assessments

• What are the health risks?

• Reducing Health and Safety Risks

• Simple Precautions• See;

http://www.icthubknowledgebase.org.uk/riskassessment

Summary

• Why do Healthcheck

• DIY Healthcheck

• Circuit Rider Healthcheck Process

• Healthcheck Reports

• Case studies

• Developing Policies

Handouts

• Why do Healthcheck

• DIY Healthcheck

• Circuit Rider Healthcheck Process

• Healthcheck Reports

• Case studies

• Developing Policies

Thank you

• Do you have any questions?