Driving Performance by Coaching

What does a Manager do?

What does a coach

do?

Understanding Your JobResponsibilities of an Manager1. Planning2. Analysing data3. Resource allocation4. Cost control5. Solving problems6. Writing reports7. Dealing with customers8. Meetings9. Email

Responsibilities of a Coach1. Motivating2. Communicating expectations3. Inspiring4. Listening5. Giving feedback6. Caring7. Winning and getting results

PlanningWriting reportsEmailPhone callsAnalysing dataMeetings

Resource allocationCost controlSolving problemsDealing with customersInterviews

WONT DRIVE PERFORMANCEWhat does a Manager do?

Motivating

Inspiring

Listening

Giving feedback

Caring

Winning

Getting results

Drives Performance

Coaching Plan

Happy

Productive

Stable

Exceptional Service

www.themotivationdoctor.com

Coaching Plan• The objective of this plan is to create a

happy, creative and productive team who provide exceptional service to everyone they interact with.

• When relationships with your team members are stable and productive, there is mutual trust and respect and a lack of tension. Your team will learn new skills, they will grow and develop and your business will benefit.

Coaching Plan

Happy

Productive

Stable

Exceptional Service

EffectiveBehaviour

ConfirmingFeedback

www.themotivationdoctor.com

Coaching Plan• As you Manage by Walking Around you’ll

see and hear things you like about a team member’s behaviour. This is the time to give some Confirming feedback. This is about giving the good news. It’s about confirming to your team member that you approve of whatever it is you’ve seen them do, or heard them say. It’s a compliment or a thank you.

Coaching Plan

Happy

Productive

Stable

Exceptional Service

EffectiveBehaviour

ConfirmingFeedback

Ineffective Behaviour Ignore

Anxiety

UnstableUnproductiveRelationship

EffectiveBehaviour

Ineffective Behaviour

www.themotivationdoctor.com

Coaching Plan

• When you see or hear things you don’t like about a team member’s behaviour, you could ignore it, you might not bother to find the causes, and you may just hope it’ll go away.

Coaching Plan

• What are the consequences?

Coaching Plan

Happy

Productive

Stable

Exceptional Service

EffectiveBehaviour

ConfirmingFeedback

Ineffective Behaviour

Deal with it

Ignore

ReprimandDominate

Anxiety

UnstableUnproductiveRelationship

EffectiveBehaviour

Ineffective Behaviour

www.themotivationdoctor.com

Think about a time in your life when you were reprimanded for failing to do something right. It may have been from a parent, a teacher or your boss. How did you feel about it then, and how do you feel about it now?

Think about a time in your life when someone helped, taught, coached you to get better at something. It may have been school, at work or in sports. How did you feel about the experience and how do you feel about it now?

Coaching Plan

Happy

Productive

Stable

Exceptional Service

ConfirmingFeedback

Deal with it

Coach with

ProductiveFeedback

Ignore

Reprimand

May justcomply

Anxiety

UnstableUnproductiveRelationship

EffectiveBehaviour

Ineffective Behaviour

Commitment

ResignSacked

Coaching is about finding out the cause of ineffective behaviour and discussing with the team member how, by working together, it can be put right.  

 

It’s about telling the team member what you’re not happy with, listening to what they have to say and agreeing a way forward.

You can discuss the ineffective behaviour, explore the causes, and deal with them. The team member will know that you are supportive and understanding; however, they will also be clear about what you expect from them.

Have you got them?

Thank you