How to digitalize the modern sales process

Post on 13-Jan-2017

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Transcript of How to digitalize the modern sales process

@zefstories

HOW TO DIGITALIZE THE MODERN SALES

PROCESS

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www.salescommunications.fi/en

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www.zef.fi/en

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Tuomas Haapsaari@Tomehaa

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Jani Aaltonen@JaniAaltonen

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THERE IS TOO MUCH NOISE IN THE MARKETS.

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EVERYBODY IS WRITING, WHO IS READING?

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COMPANY BLOG IS A GREAT TOOL TO EDUCATE 

AND MOVE PROSPECTS FORWARD IN THEIR BUYERS JOURNEY.

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HOW TO STAND OUT FROM THE MASS OF BLOG 

ARTICLES?

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”TELL ME AND I WILL FORGET TEACH ME AND I WILL REMEMBER INVOLVE ME AND I WILL LEARN”

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INTEGRATED INTERACTIVE CONTENT IS POWERFUL SOLUTION 

FOR ATTRACTING VISITORS AND GENERATING PROFILED LEADS

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WHY INTERACTIVE CONTENT?

EASY TO DIGEST

EASY TO SHARE

COLLECTS VERY USEFUL DATA

HAS HIGH CONVERSION RATES

PEOPLE LOVE BEING INVOLVED PROFILED LEADS

NEW CONTENT TYPE

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TODAY WE ARE GOING TO FOCUS ON PROFILING SQL:S

WITH PRE-MEETING SURVEY

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 WHY SHOULD WE USE PRE-MEETING SURVEY TO PROFILE 

OUR PROSPECTS?

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THE OLD SALES PROCESS:

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SALES REP SETS UP A MEETING

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THERE IS NO COMMUNICATION BEFORE THE MEETING

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 WE SPEND HUGE AMOUNT OF TIME MAPPING CUSTOMERS NEEDS 

IN THE FIRST MEETING  

WHAT DOES THE PROSPECT GETS FROM THIS?

PROSPECT GETS FROM THIS?

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 WE BOOK ANOTHER MEETING TO GO THROUGH THE SOLUTION 

BASED ON CUSTOMERS NEEDS

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 USUALLY THERE ARE MORE PEOPLE ATTENDING THE 2ND 

MEETING AND WE HAVE TO START FROM ALMOST THE 

BEGINNING

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 DURING THE SECOND MEETING WE MIGHT BE ABLE TO CLOSE 

THE DEAL BUT USUALLY IT TAKES AT LEAST ONE MORE

MEETING TO GET THE DEAL 

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WHAT’S THE CHANGE WITH A PROFILED

PROSPECT?

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WE ASK OUR PROSPECTTO TELL US HOW DOES SHE WANT TO BUY FROM US

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THEN WE AUTOMATICALLY EDUCATE HER BEFORE THE 

MEETING.

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BECAUSE WE KNOW OUR PROSPECT BETTER,WE ARE ABLE TO PREPARE THE PROPOSED SOLUTION BEFORE THE MEETING

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BECAUSE OUR PROSPECT GETS OUR MATERIAL BEFORE THE

MEETING SHE WILL BEBETTER PREPARED

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THE FIRST MEETING WILL NOT BE  JUST MAPPING NEEDS, BUT DESIGNING THE SOLUTION 

TOGETHER WITH THE PROSPECT

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WHAT HAPPENED TO US WHEN WE STARTED TO USE PRE-

MEETING SURVEY?

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OUR PROSPECTS STARTED TO THANK US ABOUT THE WAY

WE SELL

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OUR HIT RATE INCREASED BY 

110%

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HOW DOES THE PROCESS GO?

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SALES QUALIFIED LEAD

MEETING IS BOOKED

SURVEY

RICH DATA IS IMPORTANT TO ME

I COLLECT WARM LEADS

RESULTS BASED ON ANSWERS

PERSONA:ANALYTIC LEADER

THANK YOU FOR ANSWERING.

CTA

THANK YOU PAGE

BLOG

DATA-DRIVEN BUSINESS

WEBINAR

GUIDE

EMAIL

AGENDA

MEETING

AUTOMATED PRE-MEETING SURVEY PROCESS

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INTEGRATE ZEF TOOL WITH HUBSPOT

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CREATE 8 - 10 QUESTIONS1. CURRENT STATE

2. BEHAVIOR 

3. DECISION MAKING4. EXTENDING THE PARTICIPANT POOL5. AGENDA FOR THE UPCOMING MEETING

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CREATE PROFILES // BUYER PERSONAS 

WHAT KIND OF BUYERS DO YOU HAVE

 THIS IS NOT ABOUT TITLES BUT MORE ABOUT BEHAVIOR / CURRENT STATE / NEEDS

2. RESULTS BASED

PERSONA:ANALYTIC LEADER

THANK YOU FOR ANSWERING.

CTA

2. RESULTS BASED

PERSONA:ANALYTIC LEADER

THANK YOU FOR ANSWERING.

CTA

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MATCH PROFILES TOANSWERS IN ZEF TOOL

Profile 5 Profile 4

Profile 3

Profile 2RICH DATA IS IMPORTANT TO ME

I COLLECT WARM LEADS

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CREATE A THANK YOU PAGE FOR EACH PROFILE WITH HUBSPOT

THANK YOU PAGE INCLUDES TARGETED CONTENT FOR EACH PROFILE

TARGETED CONTENT HELPS TO PREPAREFOR THE UPCOMING MEETING

3. THANK YOU PAGE

BLOG

DATA-DRIVEN BUSINESS

WEBINAR

GUIDE

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CREATE A WORKFLOW THAT SENDS A PERSONALIZED EMAIL FOR 

EACH PROFILEEMAIL INCLUDES A LINK TO THE 

THANK YOU PAGE

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WHAT CHANGES IN SALES PROCESS

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WE’LL ASK MORE THAN TELL

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WE’LL HELP OUR PROSPECT TO PREPARE BETTER

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WE’LL BE ABLE TO PREPARE BETTER

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WE’LL SEND THE AGENDA BEFORE THE MEETING BASED ON PROSPECT’S ANSWERS

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WE ARE ABLE TO SERVE OUR PROSPECT THE WAY SHE WANTS TO BE SERVED

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WE WILL GET HAPPIER CUSTOMERS

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WE WILL SELL MORE

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BENEFITS WRAP UP+ INCREASED HIT RATE

+ INCREASED COMMITMENT

+ CUSTOMER IS BETTER PREPARED

+ SALES REP IS BETTER PREPARED

+ SHORTENS SELLING CYCLE

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SALES QUALIFIED LEAD

MEETING IS BOOKED

SURVEY

RICH DATA IS IMPORTANT TO ME

I COLLECT WARM LEADS

RESULTS BASED ON ANSWERS

PERSONA:ANALYTIC LEADER

THANK YOU FOR ANSWERING.

CTA

THANK YOU PAGE

BLOG

DATA-DRIVEN BUSINESS

WEBINAR

GUIDE

EMAIL

AGENDA

MEETING

AUTOMATED PRE-MEETING SURVEY PROCESS