Transcript of How companies respond to complaints and grievances (Burmese)
- 1. MPRL E&P
- 2. () ( () ) MPRL E&P MOGE
- 3. 2015 MPRL E&P Pte Ltd. All rights reserved. o o o o
- 4. Grievance warrants action with no payment Individual(s)
remain dissatisfied FT provides feedback to complainant Implement
Present to Sr. Mgmt Negotiate /calculate /and agree FT provides
feedback to complainant FT provides feedback to complainant Approve
d Grievance report Incident happens FT goes on site, acknowledges
and registers case MOGE/FT review and investigate FMs; Camp
Volunteer MOGE/FT develop sug. solutions and informs CSR YO FT
receives grievance FT/FM/MOGE address incident on-the-spot
Grievance warrants no action Grievance warrants compens./ pymt only
Grievance warrants action with payment FT provides feedback to
complainant Closeout Closeout Implement Closeout Timeframe: 2 weeks
Timeframe: generally 1-4 weeks Closeout Timeframe: generally 1-4
weeks Individual(s) satisfied 2015 MPRL E&P Pte Ltd. All rights
reserved.
- 5. Number of cases filed 36 Number of cases addressed 33
Average time to acknowledgement (days) Target 1-3 days 3 Average
time to feedback (days) Target 14 days 16 Average duration to
closure (days) Target 30 days 35 Average time to compensation
(days) Target 7 days 9 % satisfied with process Target 50% 100 %
satisfied with outcome Target 50% 100
- 6. o o o - () ()% 2015 MPRL E&P Pte Ltd. All rights
reserved.
- 7. 6/16/2015 MPRL E&P 7
- 8. 6/16/2015 MPRL E&P 8
- 9. () ( ) 2015 MPRL E&P Pte Ltd. All rights reserved.
- 10. Closeout Form Case No./HSE Incident Report Number:
____________ 1. Close date: 2. Type of grievance resolution: a. No
action b. Action only c. Action with compensation and/or payment d.
Compensation and/or payment only 3. If action taken, summarize
action taken: Completion date: 4. File Review Documents to be
completed as relevant Yes No N/A Comments, if any Grievance Report
GM Record Log Receipt of Information Crop Compensation Calculation
Agreement Crop Compensation Receipt Letter requesting payment by
MOGE FT Memo Meeting minutes Attach recorded meeting minutes to
Appendix 6-A Evidentiary documentation (pictures, measurements,
etc.) Attach pictures of implemented resolutions to Appendix 6-B 5.
Meeting log Date Type of contact People involved Key issues
discussed Decisions made 2015 MPRL E&P Pte Ltd. All rights
reserved. GRM () % MPRL E&P GRM
- 11. International Financial Corporation. 2009. Addressing
grievances from project-affected communities: Guidance for projects
and companies on designing grievance mechanisms. Washington, DC.
Compliance Advisor/Ombudsman (CAO). Advisory note: A guide to
designing and implementing grievance mechanisms for development
projects. Accessed at www.cao-
ombudsman.org/howwework/advisor/documents/implemgrieveng.pdf Rees,
C. with Cahn, D., Sonnenberg, S. and Zandvliet, L. (2011) Piloting
Principles for Effective CompanyStakeholder Grievance Mechanisms: A
Report of Lessons Learned. CRSI Report No. 46, Corporate Social
Responsibility Initiative (CSRI), Harvard Kennedy School,
Cambridge, MA. Rees, C. and D. Vermijs (2008) Mapping Grievance
Mechanisms in the Business and Human Rights Arena. CRSI Report No.
28. IPIECA. Community Grievance Mechanisms Toolkit. Available at
http://www.ipieca.org/publication/community-grievance-mechanisms-
toolbox