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HOTEL MANAGEMENT SOFTWAREDecember 2017

CONTENTS46

Introduction

Defining Hotel Management Software

The Quadrant

Hotel Management FrontRunners Index

Runners Up

Methodology Basics

78

3337

FRONTRUNNERS9 roomMaster

10 Hotello

11 WebRezPro PMS

12 innRoad

13 ResNexus

14 Clock PMS

15 Hotelogix

16 RDPWin

17 CiiRUS

18 SkyTouch Hotel OS

19 Frontdesk Anywhere

20 Elina

21 InngeniusPMS

22 eZee Absolute

23 RMS

24 eZee FrontDesk

25 ASI FrontDesk

26 EasyInnKeepingPMS

27 OpenHotel PMS

28 Base7bookingPMS

29 Little Hotelier

30 RoomKeyPMS

31 Roomsy

32 GuestPoint

4D E C E M B E R 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Hotel

Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format. In the Hotel Management FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.20, while the Value axis starts at 3.00 and ends at 4.60.

To be considered for the Hotel Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

5D E C E M B E R 2 0 1 7

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.

» Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6D E C E M B E R 2 0 1 7

Hotel Management sof tware helps organizations perform daily duties, such as

manage reservations, check in guests and coordinate housekeeping, as well as enhance the guest experience using customer relationship management. Software Advice’s FrontRunners quadrant is focused on the North American Hotel Management software market. We identify this set of core capabilities for the Hotel Management software category: reservation management, frontoffice and housekeeping management, as well as at least one of the following: point of sale and/or maintenance management.

In addition, we identify several related features that organizations purchasing Hotel Management software may also need or wish to consider: online booking engine, central reservations, customer relationship management (CRM), revenue management, channel management, catering, employee management, guest experience management and marketing management.

DEFINING HOTEL MANAGEMENT SOFTWARE

7D E C E M B E R 2 0 1 7

THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

8D E C E M B E R 2 0 1 7

HOTEL MANAGEMENT FRONTRUNNERS INDEX

9 roomMaster

10 Hotello

11 WebRezPro PMS

12 innRoad

13 ResNexus

14 Clock PMS

15 Hotelogix

16 RDPWin

17 CiiRUS

18 SkyTouch Hotel OS

19 Frontdesk Anywhere

20 Elina

21 Inngenius PMS

22 eZee Absolute

23 RMS

24 eZee FrontDesk

25 ASI FrontDesk

26 Easy InnKeeping PMS

27 OpenHotel PMS

28 Base7booking PMS

29 Little Hotelier

30 RoomKeyPMS

31 Roomsy

32 GuestPoint

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDROOMMASTER

QUADRANT PLACEMENT: LEADERS

4.12 4.31

4.09 4.16

4.90 4.45

4.90 5.00

4.90 3.20

3.43 3.50

5.00 5.00

2.90

2.40

3.40

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDHOTELLO

QUADRANT PLACEMENT: LEADERS

3.79 4.47

4.39 4.44

2.85 4.50

2.30 4.90

3.40 4.00

3.55 3.40

4.90 4.90

2.60

2.60

4.10

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDWEBREZPRO PMS

QUADRANT PLACEMENT: LEADERS

3.94 4.31

4.51 4.61

4.05 4.02

3.40 4.70

4.70 3.80

2.70 1.50

4.70 4.70

2.00

3.10

1.00

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDINNROAD

QUADRANT PLACEMENT: LEADERS

3.72 4.47

4.36 4.37

2.00 4.57

2.30 4.60

1.70 4.70

4.18 4.90

4.60 4.30

4.30

3.50

4.30

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDRESNEXUS

QUADRANT PLACEMENT: MASTERS

3.56 4.60

4.63 4.64

1.75 4.57

1.80 4.10

1.70 5.00

3.23 5.00

4.10 4.60

2.30

2.10

4.40

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDCLOCK PMS

QUADRANT PLACEMENT: LEADERS

4.16 3.98

4.74 4.70

3.90 3.27

4.90 3.50

2.90 3.50

3.25 2.70

3.50 3.20

2.90

2.00

4.60

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDHOTELOGIX

QUADRANT PLACEMENT: LEADERS

3.66 4.20

4.17 4.15

2.30 4.25

1.50 4.40

3.10 4.60

3.98 4.10

4.40 4.00

4.90

3.40

3.20

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDRDPWIN

QUADRANT PLACEMENT: PACESETTERS

4.03 3.79

4.40 4.49

4.00 3.08

3.40 4.00

4.60 1.70

3.33 1.80

4.00 3.50

3.50

2.30

3.50

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDCIIRUS

QUADRANT PLACEMENT: LEADERS

3.70 4.08

4.88 4.96

3.00 3.20

2.30 2.90

3.70 2.40

2.05 4.00

2.90 3.50

1.70

2.60

1.00

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSKYTOUCH HOTEL OS

QUADRANT PLACEMENT: LEADERS

3.75 3.85

4.19 4.23

3.40 3.47

1.80 3.40

5.00 2.90

3.23 2.30

3.40 4.40

4.40

4.10

1.00

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDFRONTDESK ANYWHERE

QUADRANT PLACEMENT: MASTERS

3.56 3.98

4.28 4.24

2.55 3.73

3.40 3.70

1.70 4.30

3.15 4.30

3.70 3.20

3.40

3.20

2.30

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDELINA

QUADRANT PLACEMENT: PACESETTERS

3.77 3.62

4.57 4.58

3.05 2.67

3.40 2.60

2.70 2.70

2.90 4.70

2.60 1.70

1.80

3.70

3.50

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDINNGENIUS PMS

QUADRANT PLACEMENT: PACESETTERS

3.90 3.46

4.91 4.94

3.55 1.97

3.40 2.10

3.70 2.00

2.23 1.00

2.10 2.30

1.50

2.90

2.40

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDEZEE ABSOLUTE

QUADRANT PLACEMENT: PACESETTERS

3.82 3.42

4.34 4.45

3.90 2.40

3.40 1.40

4.40 4.40

2.70 2.00

1.40 2.60

4.60

1.00

3.80

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDRMS

QUADRANT PLACEMENT: CONTENDERS

3.53 3.70

3.58 3.48

3.20 3.92

2.30 4.30

4.10 2.30

3.75 4.40

4.30 4.10

4.10

3.70

2.90

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDEZEE FRONTDESK

QUADRANT PLACEMENT: PACESETTERS

3.73 3.39

4.53 4.56

3.25 2.22

3.40 1.00

3.10 4.70

2.60 2.40

1.00 2.10

4.60

1.00

3.80

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDASI FRONTDESK

QUADRANT PLACEMENT: CONTENDERS

3.36 3.74

4.35 4.47

2.35 3.02

2.30 3.80

2.40 1.50

2.40 3.20

3.80 2.90

3.80

1.00

1.00

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDEASY INNKEEPING PMS

QUADRANT PLACEMENT: PACESETTERS

3.60 3.42

4.16 4.25

3.85 2.58

3.40 2.70

4.30 3.70

2.25 1.00

2.70 2.70

3.20

1.00

2.10

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDOPENHOTEL PMS

QUADRANT PLACEMENT: PACESETTERS

3.66 3.04

4.63 4.72

1.75 1.37

1.80 1.40

1.70 1.40

3.63 1.00

1.40 1.50

3.70

4.40

5.00

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDBASE7BOOKING PMS

QUADRANT PLACEMENT: CONTENDERS

3.37 3.29

4.75 4.71

2.20 1.87

1.00 1.00

3.40 4.10

1.78 3.10

1.00 1.00

2.00

1.00

3.10

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDLITTLE HOTELIER

QUADRANT PLACEMENT: CONTENDERS

3.17 3.42

3.33 3.32

2.20 3.53

3.40 3.20

1.00 2.60

3.80 4.60

3.20 3.80

5.00

4.40

2.60

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDROOMKEYPMS

QUADRANT PLACEMENT: CONTENDERS

3.28 3.25

4.12 4.09

2.00 2.42

2.30 2.10

1.70 3.10

2.88 3.80

2.10 1.70

4.00

4.40

1.00

31

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDROOMSY

QUADRANT PLACEMENT: CONTENDERS

3.27 3.25

4.85 4.90

1.30 1.60

1.40 1.40

1.20 1.70

2.08 2.70

1.40 1.20

1.00

1.00

4.90

32

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDGUESTPOINT

QUADRANT PLACEMENT: CONTENDERS

3.26 3.26

4.14 3.82

1.35 2.70

1.50 2.90

1.20 2.10

3.40 2.10

2.90 3.10

2.30

3.70

4.70

33D E C E M B E R 2 0 1 7

Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

360 HMS

5stelle*

AbodeBooking

Agilysys LMS

AirGMS

Alexandros Front Office

Alice

ATRIO

Avochato

AxisRooms

Ayenda

BananaDesk PMS

Bellboy PMS

Benson Software

BestRez

Bigfoot CMMS

Bookalet

bookatonce

Booking Factory

Bookinglayer

Boost-Inn

Business Plus Accounting Hotel

Cenium Hospitality ERP

Champagne

Check-Inn

Chetu

Clerk

Cloudbeds

Colibri

ComVibe

ConnecTeam

ConvertDirect Booking Engine

Corrigo

CRONO by Caption Hospitality

34D E C E M B E R 2 0 1 7

RUNNERS UP

CSS Property Management Systems

Cubilis

Dashbell

Djubo

Execu/Suite

fiesta

FortuneNEXT 6i

Frontaide

FrontClerk Property Management

Gearco

GENKAN

Guest Tracker

GuestALL RSO

GuestCentrix

GuestList

HappyBooking

HelloShift

Hipar Hotel Management Software

Hippo CMMS

Host PMS

Hostaway

Hotel Booking System

Hotel iDesk

Hotel Management System

Hotel Perfect

Hotel PMS

Hoteldruid

HotelEYE

Hoteliga

Hotelline

hotelminder

HoteloPro

HotelSimply

HotSOS

I-Pro Booking System

IBC Platform

ibelsa.rooms

iHotel

iHotelier

Infor Hospitality Suite

Innkeeper’s Advantage

Innkey PMS

InnTender

IQware PMS

JCL Hotel

Keepmebooked

Kott Hospitality Management

KWHotel

Lettuce InnKeeper PMS

Lodgical Solution

Lodgify

35D E C E M B E R 2 0 1 7

RUNNERS UP

Maestro PMS

Magna Timeshare Software

Magpie Property Management

Maintenance Connection

Managinng

ManCloud

MegaHIS

Mews Commander

Mirage

Monkport Hotel Management

Moonicorn

MotelMate

MSI CloudPM

mycloud PMS

MyHMS

MyPMS

NetFacilities

Nitrogen

Onetech PMS

OPERA Cloud Services

Optima PMS

Oracle Property Management

Ordyx

OtelMS

OTRAMS

PAN Hospitality Suite

PARCS Reservation Software

Peek PRO Tour Operator Software

Planyo

PMI

PMS Cloud

PMS PRO

Preno

Property Management System

Propertyware

protel PMS

Pursuit

QiK A.R.M.S

RateMate Rate Shopper

RateTiger Suite

ResBook

ResBookPro

Resort Management System

Resort Manager

RezEasy

Rezlynx

RezOvation Web

RezStream Cloud PMS

Rezware

Roombler

RoomRaccoon

36D E C E M B E R 2 0 1 7

RUNNERS UP

SabeeApp

Satin Software

Seekom iBex

Sirvoy Booking System

Sistem Otel

SiteMinder

Skyware

Smart Hotel

SMS|Host

Snappii Mobile Apps

Standard Accounts

The Online Booking Engine

TrackTik

TradeMeSoft Hotel

Trench

TripsCommerce

Vendor Remote

Visual Matrix PMS

Vreasy

WebPMSPro

Welcome Anywhere

WinHMS Express

Wix

Xotelia

Zonka Feedback

37D E C E M B E R 2 0 1 7

The FrontRunners methodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

38D E C E M B E R 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

39D E C E M B E R 2 0 1 7

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

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