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Confidential Ver 1.0 Release Date 10-03-2008
Revision History
Ver. No Date of Release Prepared By Reviewed By Approved By
0.1 12-Jul-08 Md. Abu Taher Initial document
0.2 25-Nov-08 Md. Abu Taher
0.3 20-Dec-08 aro! "o# Included MDA $ro!ect
0.% 21-Dec-08 &ar'ana I(lam Included A((et $ro!ect
0.5 21-Dec-08 Md. Abu Taher Included )*M+A $ro!ect
List of changes from PreviousVersion
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Projects Lessons Learnt Database
SL Project ID Project Name Project Type Phase/Functions Achievement Problem Face Recommenations
1 Not A((ined Develo$ment
" 4 a# Manaaement
#(tem
Throuh out the
ro!ect
1. Team member( aced lot( o ri(67 but
inall# the $ro!ect i( runnin $ro$erl#.lient i( ver# ha$$# to u(.
1. No document( /ere available (o the develo$ment team /ere aced
am$le diicultie( in each $ha(e o the $ro!ect. A( a re(ult it too6 moretime durin develo$ment (tae.
2. "e(ource attrition /a( ver# hih or thi( $ro!ect. A( an# document /a(not ound durin develo$ment (tae (o each and ever# time /e had tode$end on client to clari# the bu(ine(( in (everal time(. A( a re(ult
relation(hi$ /ith client /a( ham$ered and client had lo(t their aith tou(.
3. Da# b# da# $ro!ect duration /a( enlared becau(e o re(ourcemobili'ation. &or eam$le M /a( chaned 5 time( o thi( $ro!ect.
%. The $ro!ect team did not maintain an# codin convention and did not
maintain even in line documentation a( becau(e an# one /ere notre($on(ible to over(ee the(e unctionalitie(. A( a re(ult the re(ource(/ere not ettin intere(t to /or6 on thi( $ro!ect.
1. Documentation i( re9uiredin each $ha(eo the $roe!ct.
2. "e9uirement anal#(i( i( ull# re9uired or
better under(tandin o re9uirement.3. Manaement (hould ta6e $ro$er (te$7 (oattrition o re(ource( ma# reduced in middleo the $ro!ect.
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2 Develo$mentD+:-"J,-0%101
on(ultanc# (ervice( orcom$uteri'ation and ManaementInormation #(tem in "AJ,
Throuh out thero!ect
The $ro!ect /a( (tarted on 15th Jun 200%4 it /a( a 20 month $ro!ect ordevelo$ment ollo/ed b# 1 #ear
maintanance.1.;e have delivered 18 (ot/are modulea( $er T<" 4 = additional nontenderitem(2.Amon the module( ollo/in are ull#o$erational 4 u(e b# the u(er.a>)oard Meetin roceedin( andMonitorin #(temb>er(onnel Inormation #(tem ?I>c>+ternal +ntit#
d>Develo$ment ;or6e>)uildin lan( A$$roval #(tem ?)A>>+(tate>)an6 Tran(actionh>urbachalAmon the re(t o the module mo(t them$a((ed ,AT but u(er not u(in then due tolac6 o initiative rom client (ide3.;e have de(in 4 develo$ed the/eb(ite o "AJ,
1.Ab(ence o $ro$er re9uirement and de(in documentation and ei(tinartiact( are not u$dated. Maintance and enhancement o the (#(tem /illbe diicult.2.lient ailed to $rocure (erver7 ;or6(tation and other hard/are in time.3.lo$$#ne(( o lientC( deci(ion ma6in due to )urocrac#%.+i(tin team member( are doin multita(6in ?Involed in other$ro!ect(>5.Non-Traceabilit# o "e9uirement
=.ta Turnover ?attrition>B.A( $er contract $ro!ect i( delivered on Januar# 200= but there /a(nCt
an# IT team to handover the $ro!ect. <n Jul# 200= lient hier one (#(temanal#(t 4 one $rorammer. <n (e$tember 200B client $urcha(e erver 425 . In ade9uet re(ource dela# im$lementation 4 hand over $roce(( othe $ro!ect.
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3 NA " @icen(e Automation ot/are Develo$ment "e9uirement(
1. +$erience Team lead ound or"e9uirement( Anal#(i(.2. +cellent Team $la#er and team /or6ound /ithin the team3. &ea(ibilit# (tud# ba(icall# hel$ed u( toidenti# $ro$er re9uirement $rovider.
%. The ne/l# $urcha(ed @a$to$ hel$ed u(a lot.
1. )u(ine(( @icen(e de$artment (ta( /ere not ver# /illinl# to $roveidere9uirement( or develo$in the (ot/are.2. The $er(onnel in )@ (ection /ho /ere involved in real lie (ot/aredeliver# $roce(( have no idea on com$uter a$$lication(.3. The# /ere unable to validate and veri# the (ot/are re9uirement(
(co$e throuh re9uirement( document.
1. ,(e hec6 li(t2. A$$oint +$ert )u(ine(( Anal#(t3. Document )u(ine((%. *et A$$rove rom client5. ,(e rotot#$e
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% NA " @icen(e Automation ot/are Develo$ment De(in
5 NA " @icen(e Automation ot/are Develo$ment on(truction
1. No $ro$er $lannin or de(in2. T@ did not $rovide enouh time or de(in.3. Databa(e table( are de(ined b# each develo$er. o the (imilarit#
mi(match in main table( li6e ield name convention etc. Thi( lead( man#$roblem at develo$ment time.
&or thi( 6ind o (ot/are databa(e de(in(hould be $ro$erl# done b# D)A.
1. +ach module i( a (ucce(( (tor#.2. <n clic6 $roblem (olved or $rintin
1. ome time( "e$ort /a( not $o$ulated becau(e o im$ro$er in(tallationo cr#(tal re$ort (erver.
)a(icall# r#(tal "e$ort (erver i(communicate /ith cr#(tal re$ort and (ourcecode. o or thi( (ot/are in(tallation it i(ver# much recommended that cr#(tal re$ort(erver (hould in(talled $ro$erl#.
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= NA " @icen(e Automation ot/are Develo$ment Te(tin 1. The ot/are i( $ro$erl# te(ted.
B NA " @icen(e Automation ot/are Develo$ment Im$lementation
8 NA " @icen(e Automation ot/are Develo$ment
NA " @icen(e Automation ot/are Develo$ment Trainin
1. No hane Manaement $roce(( ollo/ed.2. ome time( deliver# ha( iven /ithout $erorm te(tin.3. )u(ine(( /a( not $ro$erl# documented (o te(tin team aced $roblem.
1. Te(tin (hould be done $ha(e /i(e beoredeliver# to client.
1.ucce((ull# im$lementation the(ot/are in it# or$oration oice.2. ucce((ull# e(tabli(h the one (to$booth (ervice
1. ,(er have ver# e/ 6no/-ho/ about om$uter a$$lication.2. The# are not ver# /illin an eel comort to !um$ into ne/ automated$roce(( in(tead o their ei(tin manual $roce((
1. Need a $ro$er $lannin.2. Need (u$$ort (ta 3. Need re(ource /ho have both hard/areand (ot/are 6no/lede.
o(t Im$lementationu$$ort
1. No (u$$ort contract had been (ined.2. u$$ort /a( co(tl# to $rovide.3. Di(tance rom Dha6a oice to "a!(hahi oice /a( another $roblem.
1. It i( recommended to (in a maintenancecontract ro thi( 6ind o (ot/are.
Trainin ha( been $rovided to %0 $eo$leo over the cit# cor$oration on ba(iccom$uter trainin.Al(o and(-<n trainin had $rovided to
(ot/are u(er(.
Trainin (hould be (tart at the time o(ot/are re9uirement collection.
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10 Develo$ment "e9uirement(
11 Develo$ment Im$lementation
12 Develo$ment #(tem Interation
13 Develo$ment
1% Develo$ment ro!ect Manaement
15 Develo$ment
1= Develo$ment Eualit# A((urance Audit /a( not done in $ro$er time 4 re9uenc#
1B Develo$ment "e9uirement(
18 Develo$ment De(in 1. ;e have $oor roduct Interation lan
1 Develo$ment
D+:-);D-0B128
;D-ha(e-1?;eb$ae 4 rore((Monitorin #(tem>
;e have com$leted the (#(tem on timeand budet.Throuh thi( (#(tem a ne/ /indo/ /a(o$en or the orani'ation
1. lient /a( not intere(t about re9uirement documentation.
2. lient /a( not $ro$erl# clear about their re9uirement(.3. The Ambiuit# /a( there.%. No chane manaement $roce(( ha( ollo/ed.
co$e (hould be $ro$erl# deined beor (tarto $ro!ect
D+:-);D-0B128
;D-ha(e-1?;eb$ae 4 rore((Monitorin #(tem>
ucce((ull# deliver# the (#(tem to clientinall#
D+:-)DMD-
0B131
Meteoroloical Data Ac9ui(ition
ub-(#(tem
The $ro!ect /a( com$leted /ithin the$lanned deliver# date
Interation /ith eternal 3rd $art# (ot/are could not be e(tabli(hedbecau(e the eternal (ot/are /a( $rovided b# other com$an# and the#
didnCt coo$erate durin interacin
D+:-)DMD-0B131
Meteoroloical Data Ac9ui(itionub-(#(tem
o(t Im$lementationu$$ort
There /ere $roblem durin maintenance /hen deect( are ound and "(are received.
1. roduct Interation /ith other eternal(/ or h/ (huld be con(idered a( hih ri(6ta(62. Interation te(t (hould be done a( (oon a(the com$onent i( read# or interation /iththe eternal interace(
D+:-)DMD-0B131
Meteoroloical Data Ac9ui(itionub-(#(tem
1. All the ta(6( /are not $erormed accordin to the $roce(( and $lan2. ro!ect monitorin /a( $oorl# $erormed.
1. )u(ine(( "e9uirement o client (hould bedocumented $ro$erl# and chec6ed orcom$letene((.
D+:-)DMD-0B131
Meteoroloical Data Ac9ui(itionub-(#(tem
Throuh out the$ro!ect
Team member( could not $erorm there ta(6( /ell and accordin to the$roce((
1. ;ee6l# $rore(( monitorin meetin(hould be $erormed in reular ba(i(
D+:-)DMD-
0B131
Meteoroloical Data Ac9ui(ition
ub-(#(tem
1. ;hole team (hould be trained /ell to$erorm their a((ined ta(6( /ell beore
a((inin ta(6( to them
D+:-D)@-0810B
;eb )a(ed &ied A((etManaement
1. No/ /eb ver(ion o &ied a((etmanaement i( available. o7 mar6etin(co$e ra$idl# increa(ed
2. urrent (#(tem /ill (u$$ort bothde$reciation method ?traiht @ine and
"educin )alance Method>
1. %1F + ort variance occurred in lan and Actual to meet thechedule time
1. +icient lannin and +(timation canreduce the variance2. "evi(e lan and +(timation
D+:-D)@-0810B
;eb )a(ed &ied A((etManaement
1. it i( nece((ar# to train re(ource( or$re$arin $roduct interation $lan /ith$ro$er eam$le(.
D+:-D)@-0810B
;eb )a(ed &ied A((etManaement
1. volume o re9uirement increa(e in the develo$ment ha(e2. i'e o the $ro!ect i( increa(in.
1. i the re9uirement( are in (co$e then$erorm the re e(timation to ind outre9uired time to com$lete the ne/re9uirement.2. I the re9uirement( are out o (co$e7(chedule 4 co(t then neociate /ithclient
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20 Develo$ment De(in The $ro!ect cannot be clo(ed due to $ro$er re9uirement anal#(i(.
20 D+:-M"A-0810 Develo$ment "e9uirement(
21 D+:-I&-010% Develo$ment ro!ect Manaement
D+:-)*M+-
0810=
/eater &actor# ;or6er(
Databa(e ot/are #(tem
It /a( a ood e$erience ho/ to anal#'e
the re9uirement o the $ro!ect.
1. ;ithout $rior e$erience in (imilartechnolo# $ro!ect cannot be (in /ith
client.
2. ItC( not ood $ractice7 /ithout
re9uirement anal#(i( $ro!ect cannot be (tart
Information System of R!"R!-IS#
;e have able to develo$ and maintain
)"D and " o all the (ot/are module.
;e have delivered both
eRegistry of B$siness la%s ®$lations in Bangladesh
Thouh (chedule varie( $ha(e /i(e but atthe end o the $ro!ect no (chedule
variance occur(. ro!ect i( clo(ed on
time.
1. It re9uire( B1F more eort rom $lanned eort to com$lete the
$ro!ect.
2. "e($on(ible $er(on( o client are chanin ($ontaneou(l#.3.lient( ta6e time or ma6in a deci(ion.
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22 D&-MI-0-01% D& MI olution Develo$ment ro!ect Manaement
23 IS-!n%ar Landmar Develo$ment "e9uirement(
2%
25
2=
2B
28
2
2%
25
2=
The $ro!ect /a( a ied budet or one#ear. Ater one #ear7 the $ro!ect i(etended or another 3 month(. o aterthe etended $eriod their re9uirement(are met and the /or6 $roduct( accordinto the areement are delivered oiciall#to the client and the $ro!ect i( clo(ed.
1.Due to dela# b# the client becau(e o bu(ine(( $roce(( ormulation7 the
$ro!ect i( etended and the $ro!ect value al(o increa(e(.u(tomi'ation o ei(tin (#(tem v( ne/ develo$ment ollo/in ei(tinbu(ine(( -@ac6 o 6no/lede reardin ei(tin (#(tem bu(ine(( loic,(er( are $re-occu$ied /ith their ta(6(7 (o didnGt ive u( time in (harin6no/lede.*M?&inance> $o(t /a( vacant initiall# and ater !oinin on 282007 hetoo6 time to ada$t the environment. Ater that /e (tarted /or6in /ithinancial module(.T/o 6e# re(ource $er(on( or inancial module( ?Accountin7 $a#roll> letD& rom /hom /e /ere atherin bu(ine((.
&rom November 200 to A$ril 20107 D& 6e# $er(on( /ere (o bu(# orI-2 $ro!ect that /e didnGt et an# eedbac6 rom them.The MI i( not a $riorit# at D&All eedbac6 comin at the ende# u(er( not #et recruited?Data entr# o$erator(>. o /e are not able totrain them.A revie/ rom ;orld )an6 mi((ion? @ai> (tated that ro!ectManaement module i( not #et inali'ed and cannot be te(ted a( bu(ine(($roce(( i( (till chanin?re. Manaement Inormation #(temH ummar#o &indin( and Net (te$(>. o /e (to$$ed /or6in on ro!ectManaement module and concentrated on other module(.
Accordin to @ai7 Thi( t#$e o model mature( in 2-3 #ear( time. Thi(t#$e o model i( im$lemented in India and rilan6a.. o thi( t#$e o$ro!ect need( re9uent chane( until the $roce(( mature(.Antri or$oration al(o mentioned in their re$ort that on di(cu((ion(/ith the inancial e$ert( o D& it /a( ound that there /ere morere9uirement( #et to be met and al(o certain ne/ out$ut ormat( to be(u$$orted but not im$lemented due to clo(ure o contract /ith thedevelo$ment aenc#. Thi( al(o oe( to $rove that an# MI develo$mentteamG( contract (hould not be clo(ed /ith out (inin a (ot/aremaintenance contract or it (hould be com$rehen(ive included a( a $art oT<" /hile enterin into the contract ;e didnGt et an# deci(ion reardin Annual Maintenance ontract ?AM>or eten(ion. o /e (tarted a((inin re(ource( to other $ro!ect(.
DEV-ANLM-
10102
reci(e )u(ine(( Domain reardin "eal-+(tate
1. a((le reardin <NIT+ Develo$ment2. lient ide random re(ource turnover could not ree'e there9uirement( 4 Im$lementation a( /ell.3. lient( inade9uate com$uter 6no/lede al/a#( ari(e maimum chanere9ue(t.
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2B
282
30
31
32
33
3%
35
3=
3B
38
3
%0
%1
%2
%3
%%
%5
%=
%B
%8
%
50
51
52
53
5%
55
5=
5B
58
5
=0
=1
=2
=3
=%
=5
==
=B
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=8
=B0
B1
B2
B3
B%
B5
B=
BB
B8
B
80
81
82
83
8%
85
8=
8B
88
8
0
1
2
3
%
5
=
B
8
100
101
102
103
10%
105
10=
10B
108
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10
110111
112
113
11%
115
11=
11B
118
11
120
121
122
123
12%
125
12=
12B
128
12
130
131
132
133
13%
135
13=
13B
138
13
1%0
1%1
1%2
1%3
1%%
1%5
1%=
1%B
1%8
1%
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150
151152
153
15%
155
15=
15B
158
151=0
1=1
1=2
1=3
1=%
1=5
1==
1=B
1=8
1=
1B0
1B1
1B2
1B3
1B%
1B5
1B=
1BB
1B8
1B
180
181
182
183
18%
185
18=
18B
188
18
10
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11
1213
1%
15
1=
1B
18
1
200201
202
203
20%
205
20=
20B
208
20
210
211
212
213
21%
215
21=
21B
218
21
220
221
222
223
22%
225
22=
22B
228
22
230
231
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232
23323%
235
23=
23B
238
23
2%0
2%12%2
2%3
2%%
2%5
2%=
2%B
2%8
2%
250
251
252
253
25%
255
25=
25B
258
25
2=0
2=1
2=2
2=3
2=%
2=5
2==
2=B
2=8
2=
2B0
2B1
2B2
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31%
315
31=
31B
318
31
320
321
322
32332%
325
32=
32B
328
32
330
331
332
333
33%
335
33=
33B
338
33
3%0
3%1
3%2
3%3
3%%
3%5
3%=
3%B
3%8
3%
350
351
352
353
35%
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355
35=
35B
358
35
3=0
3=1
3=2
3=3
3=%3=5
3==
3=B
3=8
3=
3B0
3B1
3B2
3B3
3B%
3B5
3B=
3BB
3B8
3B
380
381
382
383
38%
385
38=
38B
388
38
30
31
32
33
3%
35