Post on 07-May-2015
description
Industry Executive Overview
Healthcare
Healthcare Providers – Patient Focus
Executive
Summary
SAP Solutions SAP Innovations References Contact Us
© 2013 SAP AG
© 2013 SAP AG 2 / 41
A Transformational Journey
Today’s unprecedented focus on the individual patient has led to breakthrough
innovations in technology that are part of the transformation to cost-effective,
higher-quality care across the healthcare industry.
For years, patients have used access to credible online medical information to become more
sophisticated and demanding about their healthcare. They want physicians to have their most
current information. They want to be involved in their care and they want to focus on wellness.
They also want affordability.
Patients and physicians need innovative technologies to meet their needs. Industry drivers such as
the need for cost-efficient operations and improved visibility and care coordination, are motivating
healthcare companies to become best-run organizations by transforming their business processes.
Every healthcare organization runs differently, so how does each one define what best-run means?
To run better, healthcare organizations strive to measure common key performance indicators
(KPIs). These metrics help them see how to reduce readmissions, medical errors, and the average
cost per case while increasing staff productivity and patient and physician satisfaction.
By enabling KPI monitoring, today’s solutions and technologies help healthcare organizations
demonstrate superior outcomes and measure the benefits of cost-effective, high-quality care.
Executive
Summary
SAP Solutions SAP Innovations References Contact Us
A Transformational Journey
Market Situation
Transformation Through
Technology Innovation
Business Priorities
SAP Innovations
© 2013 SAP AG 3 / 41
Breakthrough technologies help healthcare organizations improve these processes:
Improving Preventive Care and Increasing Patient and Physician Satisfaction
Proactive, real-time collaboration among a network of providers enables delivery of the most
appropriate healthcare across the continuum of care. This teamwork gives physicians and patients
greater satisfaction because they can easily interact with the hospital to schedule appointments
and referrals.
Measuring and Improving Treatment Quality
The ability to quickly aggregate and analyze clinical and operational data across a healthcare
system helps providers deliver high-quality care. Improving quality means improving staff efficiency
as clinicians spend more time on patient-care activities and less on administrative tasks. The end
result is better outcomes and greater patient satisfaction.
Managing Revenue and Costs
Innovative technologies give healthcare organizations the insight they need to optimize operations
and productivity by controlling costs and managing revenue. Transparent analysis leads to easy
identification of quality or cost problems and directs attention to areas that need improvement.
Cost-Effective, High-Quality Healthcare
Healthcare providers will be able to deliver high-quality, cost-effective healthcare
anytime, anywhere to increase patient and provider satisfaction.
SAP Solutions SAP Innovations References Contact Us Executive
Summary
A Transformational Journey
Market Situation
Transformation Through
Technology Innovation
Business Priorities
SAP Innovations
Best-Run Healthcare
© 2013 SAP AG 4 / 41
Best-run healthcare providers improve patient outcomes by empowering providers
to make better decisions while managing costs through analysis and control of
business operations.
Best-Run Healthcare Priorities
Understanding the value drivers for each of these priorities is key to executing as a
best-run healthcare provider organization.
Patient Dialogue and Collaboration
Clinical Delivery Innovation
Securing Optimum Operations
People and Talent
Finance
Procurement
IT Management
Technology Innovation
SAP Solutions SAP Innovations References Contact Us Executive
Summary
A Transformational Journey
Transformation Through
Technology Innovation
Business Priorities
SAP Innovations
Market Situation
© 2013 SAP AG 5 / 41
SAP Solutions SAP Innovations References Contact Us Executive
Summary
A Transformational Journey
Transformation Through
Technology Innovation
Business Priorities
SAP Innovations
Market Situation
For over 40 years, SAP’s innovations have helped companies transform and achieve the goals
they never thought possible – making better-informed decisions and innovating to lead in new
markets. SAP enables the real-time enterprise, empowers new experiences, and unwires the
business.
Enable the Real-Time Enterprise
SAP’s integrated, real-time analytical, predictive, and in-memory database solutions improve the
business value of your information and optimize business outcomes.
Empower New Experiences
The SAP software solutions allow you to deliver simple, elegant, real-time applications rapidly
across any device, with the superior consumer-grade experience users have come to expect.
Unwire the Business
Connect with your customers, partners, and employees efficiently and securely with a market-
leading mobile platform and device management technologies from SAP.
Business Transformation Through Technology
Innovation
Revenue growth and profit are no longer sufficient benchmarks for success. In
today’s economy, companies need to stand out in crowded and highly competitive
markets. The pace of business is relentless, where today’s innovation becomes
tomorrow’s status quo. Organizations that embrace technology can rapidly
transform themselves to gain a significant advantage over the competition.
© 2013 SAP AG 6 / 41
SAP Innovations
The key to outstanding patient care is productive collaboration among all parties.
To achieve this, along with better outcomes and reduced costs, clinicians need
insightful analysis of healthcare data and innovative technology.
Healthcare providers access vast amounts of data within the hospital and outside of it. Innovative
database and technology solutions such as the SAP HANA platform make information instantly
available – at any level of granularity, for any business process – across the enterprise.
Leveraging that information requires flexible, cost-effective, embedded analytics for real-time
modeling and decision support across business functions. Best-run healthcare organizations are
“hot-spotting” by making patients with serious, chronic illnesses a priority to lower future costs. In
these organizations, patients and physicians who are mobile and connected can collaborate more
frequently and effectively, anytime and anywhere.
As IT changes from a support function to a strategic driver, organizations deploy new, cloud-based
solutions for business functions. Cloud solutions are deployed at low cost and low risk, and they
ensure flexibility, scalability, and integration across business processes.
SAP Solutions SAP Innovations References Contact Us Executive
Summary
A Transformational Journey
Transformation Through
Technology Innovation
Business Priorities
SAP Innovations
Market Situation
© 2013 SAP AG 7 / 41
Cost-effective, high-quality healthcare with SAP solutions.
Healthcare Providers Value Map
Patient Dialogue
SAP Solutions
Clinical Delivery Innovation
People and Talent
Optimum Operations
Finance
IT Management
Procurement
Technology Solutions
Executive
Summary
SAP Solutions
Patient Dialogue and Collaboration
Patient Relationship Management
Patient Flow and Movement
Personal Health Excellence
Securing Optimum Operations
Financial Performance Optimization
Healthcare Analytics
Clinical Delivery Innovation
Physician Relationship Management
Clinical Treatment and Care
Enterprise Healthcare Mobility
Technology
Solutions SAP HANA Platform
People and
Talent Core Human Resources
and Payroll Talent Management
Time and Attendance
Management
Workforce Planning and
Analytics
Finance Financial Performance
Management
Accounting and
Financial Close
Treasury and Financial
Risk Management
Collaborative Finance
Operations
Enterprise Risk and
Compliance
Management
Procurement Supplier Discovery and
Lifecycle Management
Strategic Sourcing and
Contracting
Procurement and Order
Collaboration
Collaborative Invoice
to Pay
IT Management Application Lifecycle
Management
IT Infrastructure
Management
IT Portfolio and Project
Management IT Service Management
IT Strategy and
Governance
Application Develop-
ment and Integration Enterprise Mobility Consumer Experience Data Management Analytics
Real Estate Lifecycle
Management
SAP Innovations References Contact Us
© 2013 SAP AG 8 / 41
Today’s patients are more engaged and have higher
expectations about the quality of their care. Best-run
healthcare organizations focus on coordination between
patients and providers to drive higher patient satisfaction
and better care.
Patient Dialogue and Collaboration
Patients demand an improved experience when
interacting with healthcare providers. They
want easy access to providers and information
they need to manage their own care. For
common services such as a physician referral
or making an appointment, patients expect the
same high-level experience as with other
interactions that use mobile technology or
social media.
Proactive, real-time interaction between
patients and providers is increasing.
Technology has enabled physicians to send
appointment reminders to patients
electronically.
Also, technology lets providers interact with
patients as never before – anytime, anywhere.
This interaction includes closer engagement as
all entities – physicians, nurses, pharmacies,
and patients – can easily share information to
manage chronic conditions or improve general
health.
86% Higher number of patients
attended to per doctor by top
25% of hospitals compared to
average hospitals
Source: SAP Performance
Benchmarking
SAP Solutions
Priorities
Patient Dialogue
SAP Solutions
SAP Solutions SAP Innovations References Contact Us Executive
Summary
© 2013 SAP AG 9 / 41
Benefits
Meet heightened patient expectations
Use resources efficiently
Acquire and retain referrals
Reduce medical spend and administrative
costs
Patient Dialogue and Collaboration
Deliver cost-effective healthcare by providing seamless process flow that
improves productivity across the enterprise.
Use real-time interaction, transparency, seamless process flow and insight into
performance to promote a comprehensive, cost-effective approach to healthcare.
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Priorities
Patient Dialogue
SAP Solutions
Patient Relationship
Management Manage cases, patient experience, and referrer relations. Connect patients with
the right referrers to achieve the desired case mix.
Patient Flow and
Movement
Provide a secure platform for proactive collaboration, care planning, and
coordination among patients, providers, and support networks. Connect
processes across departments for a timely response to patient demand.
Personal Health
Excellence
Provide self-managed care and accessibility to social networks that can result
in better treatment of chronic conditions.
Executive
Summary
© 2013 SAP AG 10 / 41
As technological innovation improves clinical decision
making and delivery, patients benefit from improved care.
Best-run healthcare organizations analyze real-time
information to measure and improve treatment outcomes.
Clinical Delivery Innovation
How can healthcare organizations use all the
data in their electronic medical records (EMR)
to provide improved patient outcomes? How
can hospitals personalize care for every
patient?
Thanks to breakthroughs in “Big Data”, mobility,
and analytics, clinicians can analyze real-time
information with individualized dashboards to
achieve superior outcomes. They can match
patient data to all available medical knowledge
in real time.
They can improve patient care and safety and
the delivery of services while practicing
personalized medicine. In the near future,
clinicians could prescribe treatments based on
a patient’s genetic makeup.
With these technologies, caregivers can have
real-time access to all patient-health data –
even on their mobile phones. For physicians
and clinicians, this increased access to
information improves patient health while
controlling costs.
53% Of organizations report a big
gap between the availability of
Big Data and their ability to
analyze it for insights
Source: SAP Performance
Benchmarking
Priorities
Clinical Delivery Innovation
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
© 2013 SAP AG 11 / 41
Benefits
Higher quality of care and improved outcomes
Increased staff efficiency
Enhanced focus on patient care
Improved business insight
Reduced readmissions and lower overall
cost of care
Clinical Delivery Innovation
Rapidly access and analyze healthcare data to enable healthcare providers to
deliver high-quality care anytime, anywhere.
Best practices for clinical documentation start with one central medical record that
includes form-based capturing of structured and unstructured data, low-barrier
communication, and closed-loop medication records. Mobility enhances the value of
the documentation by enabling access in any location.
Physician Relationship
Management Provide a single, accurate source of patient, referrer, and provider information
that is shared throughout the organization and with the public.
Clinical Treatment and
Care
Available and complete information for optimal decision making in patient care.
Monitor geographical spread and incidence of infections to best plan for
resources and preventive care.
Enterprise Healthcare
Mobility
Integrate patient information for display and analysis on mobile devices. Enable
mobile access to EMR systems.
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
Priorities
Clinical Delivery Innovation
SAP Solutions
© 2013 SAP AG 12 / 41
For healthcare organizations, pressures to contain costs
are constant. Increasing regulation, diminishing
reimbursement, and other challenges require providers to
maximize operational efficiency, especially financial
performance.
Securing Optimum Operations
By employing the right technology, best-run
healthcare providers have visibility into every
aspect of operations and identify costs with a
variety of methods.
Healthcare organizations can optimize clinical
resources and profitability by using real-time
visibility into spending and revenue to facilitate
financial decisions. These decisions may also
lead to operations that can improve patient care
and safety.
Cost-effective organizations synthesize data
quickly to track the profitability of services,
products, and departments and to adjust
financial forecasting and planning.
From analyses of actual or projected
performance, they can assess KPIs or trends
that enable them to identify services and
related areas that need adjustment.
Across the organization, this technology
enables the informed decision making and
decreased costs that come with increased
efficiency. 41% Of organizations have no
lean strategy to achieve
corporate objectives for
cost, productivity, quality,
and customer service
Source: SAP Performance
Benchmarking
Priorities
Optimum Operations
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
© 2013 SAP AG 13 / 41
Benefits
Reduced operational costs
Improved workflow enablement
Increased staff productivity and satisfaction
Improved business insights
More effective and efficient use of resources
Securing Optimum Operations
Deliver healthcare cost-effectively through improved processes, analytical
transparency, and an integrated view of financial operations.
Improve visibility, ease of reporting, and decision making with an integrated financial
view of operations including back-office and financial management processes.
Financial Performance
Optimization
Control costs accurately, identify areas creating value, set strategy effectively,
and address change confidently. Assess departmental cost outliers and rapidly
implement corrective actions.
Healthcare Analytics Consolidate healthcare data from various sources. Provide unified analytics.
Transform large volumes of data into actionable plans.
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
Priorities
Optimum Operations
SAP Solutions
© 2013 SAP AG 14 / 41
Talent is a competitive edge and managing it effectively
helps align business strategy and execution. Best-run
healthcare organizations achieve top performance by
leveraging talent to deliver quality care and patient
service every day.
People and Talent
For growth, competitive advantage, and agile
response to change, healthcare organizations
must give administrators and clinicians the
knowledge and technology they need for
innovation.
To make progress, organizations must develop
new services, adopt best practices, and recruit
local talent. They must also nurture skilled
employees to improve retention rates.
Healthcare organizations that respond quickly
with the right talent in the right place at the right
time will have a unique advantage in the
marketplace.
32% Lower turnover when
organizations use training
programs that develop the
workforce to coincide with
business objectives
Source: SAP Performance
Benchmarking
Priorities
People and Talent
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
© 2013 SAP AG 15 / 41
Benefits
Align people to organizational business
strategies
Support expansion of new markets and services
Improve productivity and engagement
Provide real-time insight into business
needs
People and Talent
Lower costs for HR organiza-
tions with a high degree of
internal integration compared
to organizations with a
fragmented HR environment
Source: SAP Performance
Benchmarking
The new world of work.
Enable growth and sustainability by providing choice in the delivery of HR
processes and services. Couple global capabilities, integration, and real-time
insight with mobile device support to drive greater value, increase employee and
customer satisfaction, and improve business performance.
Core HR and Payroll Consolidate HR and payroll processes on a common global platform for better
workforce data and legal compliance.
Talent Management Improve strategic alignment, increase productivity, and accelerate results by
identifying, developing, motivating, and retaining talent.
Time and Attendance
Management
Streamline time-management processes to enhance resource effectiveness
and visibility into and control over labor costs.
Workforce Planning
and Analytics
Identify and analyze talent gaps and streamline workforce planning for efficient
and effective management of workforce demand and supply. 38%
SAP Solutions SAP Innovations References Contact Us
Priorities
People and Talent
SAP Solutions
SAP Solutions
Executive
Summary
© 2013 SAP AG 16 / 41
CFOs implement best practices to help them walk a fine
line ‒ striking a balance between sound stewardship and
value creation, entrepreneurship and caution, and the big
picture and exacting detail.
Achieve Financial Excellence
Healthcare organizations are struggling to
achieve financial excellence during one of the
most difficult and volatile economies in modern
times.
Persistent challenges include ongoing market
instability, ever-changing regulations, and
growing pressure on margins. As the speed of
finance increases, so does the need for
financial insight on the go – any place, any
time. Back at the office, CFOs must cut costs
while strategically demonstrating the value of
the company.
More than ever, healthcare organization need
best practices to help them achieve excellence.
With the right solutions for finance,
organizations can achieve excellence where it
counts – by ensuring regulatory compliance
and effective risk management, outperforming
financial objectives, creating sustainable value,
and delivering superior service without
compromising quality of care. 22% Lower audit cost as a
percentage of revenue when
organizations use automated
controls to improve assurance
and minimize cost
Source: SAP Performance
Benchmarking
Priorities
Finance
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
© 2013 SAP AG 17 / 41
Benefits
Ensure regulatory compliance and effective
risk management Outperform financial objectives and create
sustainable value
Deliver superior service at reduced cost
Achieve Financial Excellence
Less finance cost (percentage
of revenue) for the top 25% of
organizations compared to
average organizations
Source: SAP Performance
Benchmarking
Even in the face of sustained market volatility and increasing demands for regu-
latory compliance, best practices help healthcare organizations excel financially.
Organizations that achieve financial excellence use 360-degree processes to create
a competitive advantage by enabling departments to collaborate efficiently and use
business insight effectively.
Manage Financial
Performance
Management of financial performance to execute organizational strategies and
control costs.
Accounting and
Financial Close A fast, accurate, compliant close with less cost and effort.
Treasury and Financial
Risk Management
Greater insight and control over complex processes for managing cash,
liquidity, and risk.
Financial Operations Automated transactional processes for increased efficiency, effectiveness,
collaboration, and service with lower cost.
Manage Enterprise
Risk and Compliance
Risk and compliance management to protect revenue and optimize financial
performance.
59%
SAP Solutions SAP Innovations References Contact Us Executive
Summary
Priorities
Finance
SAP Solutions
SAP Solutions
© 2013 SAP AG 18 / 41
For healthcare providers, procurement savings can
improve profitability about five times more than revenue.
The key to maximizing procurement success is to deliver
consistent quality, savings, and compliance over time.
Procurement Excellence
Procurement leaders set a baseline for success
by implementing best practices, excelling in
category expertise, and working with key
stakeholders on cost-control programs.
While savings are a priority, new objectives
have emerged as well. Procurement must
manage supplier risk and performance, improve
process efficiency, drive innovation, and ensure
sustainability practices.
You need solutions that give you the tools to
cut costs and add value while they support
processes such as spend analysis, sourcing,
contract management, operational
procurement, supplier-information
management, and risk-and-performance
management – available both on-premise and
in the cloud.
These tools, when coupled with an unparalleled
collaborative business network, drive real-time
insight and efficiency that can only be delivered
through the power of “many.”
60% Higher average annual
savings for organizations with
high maturity and leadership
in procurement strategy
Source: SAP Performance
Benchmarking
Priorities
Procurement
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
© 2013 SAP AG 19 / 41
Benefits
Optimize spend under management
Increase average annual savings
Cut FTE/billion dollars in spend
Drive innovation with suppliers
Reduce cost and risk with faster turnaround
Procurement Excellence
Lower FTE per billion in
spending for companies
conducting electronic supplier
collaboration on a network
Source: SAP Performance
Benchmarking
Drive sustainable savings while supporting innovation.
Ensure best practices in the source-to-pay process, on-premise or in the cloud,
while leveraging the power of network collaboration for efficiency and insights.
Supplier Discovery and
Lifecycle Management
Find new suppliers through the Ariba network and manage those relationships
through supplier management solutions.
Strategic Sourcing and
Contracting
Identify and act on sourcing opportunities and create favorable, low-risk supply
contracts.
Procurement and Order
Collaboration
Realize savings with compliant, user-friendly, self-service procurement.
Collaborating on the Ariba network makes transactions more efficient.
Collaborative Invoice
to Pay
Drive invoice automation and exception management with dynamic discounting
on the Ariba network. 76%
SAP Solutions SAP Innovations References Contact Us Executive
Summary
Priorities
Procurement
SAP Solutions
SAP Solutions
© 2013 SAP AG 20 / 41
Aligning IT organizations with business goals transforms
them into strategic business partners. Business-oriented
IT management means increasing efficiency and
responsiveness by running IT like a business itself.
IT Management
It is essential that lines of business understand
the value of IT investments. A Gartner study
shows that, in many organizations, the IT
organization is not alone when deciding which
projects to invest in.
In the eyes of healthcare executives, IT
management focuses only on the technical IT
landscape. To become more relevant, IT must
be run like a business that creates value for the
organization.
To achieve this, IT can use an integrated
portfolio of solutions and new technologies
such as mobility, in-memory, and cloud
computing that bring value to the business in
new ways and create opportunities for the CIO.
These technologies also make IT landscapes
more complex, requiring additional
management tools.
Mastering the business of IT by following best
practices and leveraging a portfolio of solutions
for efficiency makes IT an important part of
business strategy. 33% Higher IT spend on strategic
initiatives when IT is included
in the prioritization process to
develop an appropriate
road map
Source: SAP Performance
Benchmarking
Priorities
IT Management
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
© 2013 SAP AG 21 / 41
Benefits
Better alignment of IT to business strategy
Shorter IT delivery and business cycles
Lower ratio of IT budget for profits and IT
maintenance
Reduced system upgrade and operation costs
Lower cost of risk mitigation/revenue loss
Lower downtime of critical business systems
IT Management
Lower IT spend where the
organization has a
consolidated single solution
per platform landscape
Source: SAP Performance
Benchmarking
Evaluate and control IT risk, ensure IT flexibility and scale, control and
optimize IT costs, and maximize IT strategic value.
Use IT-management solutions designed for any size organization to ensure business
continuity, drive efficiency, and increase IT responsiveness to business objectives.
Application Lifecycle
Management
Use application lifecycle management (ALM) best practices, methods, and
services based on IT infrastructure library (ITIL).
IT Infrastructure
Management
Monitor network assets to drive integrated infrastructure and application
lifecycle.
IT Portfolio and Project
Management Align portfolios and manage projects to drive innovation efficiently.
IT Service Management Align service desk operations with service level agreements (SLAs), resolve SLA
incidents fast, and adopt ITIL best practices to meet evolving business goals.
IT Strategy and
Governance
Track IT costs and risk, and map risks and compliance activities to business
impact.
28%
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
Priorities
IT Management
SAP Solutions
© 2013 SAP AG 22 / 41
Healthcare organizations must drive transformation
through technology innovation. Organizations that thrive
will enable the real-time IT enterprise to optimize the
value of information and empower the business to
innovate.
Technology Solutions
As technology users become more
knowledgeable, their needs escalate. They
expect real-time insights, predictive analysis,
and real-time access to applications from the
latest mobile devices – all integrated with their
favorite social media platforms.
As data volumes explode, the window to
capitalize on opportunities is shrinking. Users
must be empowered with information from an
entirely new class of real-time applications and
developers need a platform they can use to
innovate faster than ever before.
Today’s challenges are more complex than
ever. Technology solutions can make the
difference between surviving and thriving. Drive
transformation through the innovative use of
technology. Thrive by enabling the real-time IT
enterprise to enhance the value of information,
empower new developer and user experiences,
and unwire the business to create new ways to
engage with patients, partners, and employees.
Priorities
Technology Solutions
SAP Solutions
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
“Cloud, social networking,
mobility, and the strategic use
of information are the four
forces that combine to create
a new era of computing and
new opportunities for
business.”
Source: Gartner, “SAP Is Driving
Analytics, Cloud and Mobility in the
nexus of Forces,” Donald Feinberg,
August 24, 2012
4
© 2013 SAP AG 23 / 41
Benefits
Operate your business in real time
Reduce time to value and foster innovation
Turn data into an enterprise asset
Unwire the business to improve
collaboration
Technology Solutions
Technologies to drive change and help your healthcare organization and the
people in it thrive.
SAP software enables the real-time enterprise in which information is improved,
people are empowered to have new experiences, and the unwired healthcare
organization excels. SAP software helps you drive transformation through the
innovative use of technology.
Analytics Increase the value of data with real-time analytics, business intelligence, predictive performance, and risk management to optimize decision making.
Data Management Zero in on the right information. Manage your critical data with scalability, trust, and unmatched performance.
Application Development
and Integration Develop innovation rapidly in a mobile, always-on world of collaborative business networks for secure cloud applications.
Enterprise Mobility Streamline applications, analytics, planning, and predictive analysis on a single in-memory platform.
Consumer Experience Use real-time, consumer-grade software to provide value that results in innovative patient-focused applications.
SAP HANA Platform Streamline applications, analytics, planning, and predictive analysis on a single platform based on in-memory technology.
SAP Solutions SAP Innovations References Contact Us
SAP Solutions
Executive
Summary
Priorities
Technology Solutions
SAP Solutions
“Through 2015, organizations
integrating high-value,
diverse, new information
types and sources into a
coherent information
management infrastructure
will outperform their industry
peers financially by more than
20%.”
Source: Gartner, “Hype Cycle for
Information Infrastructure, 2012”
July 31, 2012, Michael Blechar
20%
© 2013 SAP AG 24 / 41
The delivery of patient care occurs in a variety of settings – physician’s office, hospital, or urgent-
care clinic. No matter where care takes place, physicians must be confident they are making the
best medical decisions for their patients based on current medical data.
Mobile access is essential for providing real-time data where care is taking place – in the treatment
room. The growing volume of patient data requires a platform to support robust analytics that
synthesize and present the most relevant data rapidly.
Also, because providers maintain focus on high-quality healthcare while managing ever-increasing
cost pressures, they need the cloud. Not only can hospitals and clinics achieve cost efficiencies by
using this technology, but they also gain the flexibility that enables providers to scale and adapt
quickly. SAP has led innovation for the last 40 years. Now there is a new generation of
breakthrough technologies for healthcare providers that improve patient care by giving physicians
access to the information they need to run hospitals better than ever.
Patients and physicians have unprecedented access to
electronic healthcare data. The ability to deliver care in
the most efficient and cost-effective manner possible is
attainable – without jeopardizing quality – by leveraging
technology innovations to harness the power of this data.
SAP Innovations
33% More reports created by the
business when a BI system
provides easy-to-use, self-
service analysis, reporting,
and visualization
Source: SAP Performance
Benchmarking
Applications
SAP Innovations
SAP HANA
Mobile
SAP Solutions SAP Innovations
Analytics
Cloud
References Contact Us Executive
Summary
© 2013 SAP AG 25 / 41
Patient Dialogue and Collaboration
Provide a single place for a variety of data to deliver a true, 360-degree view of patients and the
surrounding ecosystem. Provide optimal service by managing patient communications better.
Enable faster identification of patients and route inbound communications to the best resource.
Clinical Delivery Innovation
Rapidly analyze data to efficiently schedule maintenance of medical equipment, increase asset
utilization, and reduce unplanned asset downtime.
Finance
Accelerate critical-path processes and reporting and eliminate data latencies in a centrally
connected, real-time consolidation environment.
Procurement
Support demand-driven procurement by providing high-performance, real-time stock insight and
monitoring inventory.
SAP Business Suite software powered by the SAP HANA
platform gives healthcare providers insight about the
services their patients need, about how to maximize the
efficient use of medical equipment and physical plant, and
about how to balance inventory to meet demand at
optimal cost.
SAP Business Suite Powered by SAP HANA
SAP Solutions SAP Innovations References Contact Us
Applications
SAP Innovations
SAP HANA
Mobile
Analytics
Cloud
Executive
Summary
© 2013 SAP AG 26 / 41
Patient Dialogue and Collaboration
Today's healthcare providers need to query multiple types of data sources at unprecedented speed
and volumes. Providers need innovative technology to accomplish that. The right tools enable
clinicians to optimize patient care with real-time information and respond faster and smarter to the
medical challenges they face every day.
Clinical Delivery Innovation
It is critically important that caregivers have instant access to real-time information to optimize patient-
care decisions by matching patient data to all available medical knowledge. Advanced technologies
enable caregivers to analyze massive amounts of data in moments, improve patient care and safety,
and promote personalized medicine.
Securing Optimum Operations
The right technology enables administrators to achieve analytical organizational transparency and use
the appropriate costing method to identify quality or cost outliers. To enhance profitability, healthcare
providers must adjust budget and treatment decisions quickly based on visibility into planned versus
actual spend, revenue, and volume. They need track-and-trace data and drug-interaction information to
reduce medication errors and manage drug recalls.
Healthcare organizations generate massive amounts of
data about patients, treatments, medications, costs, and
claims. Best-run healthcare providers put their Big Data,
including genomics, to work for them by using in-memory
computing technology to drive new value.
SAP HANA
68% Greater ability to use Big Data
for organizations with a well-
defined, enterprise-wide,
high-performance analytics
strategy
Source: SAP Performance
Benchmarking
SAP Solutions SAP Innovations References Contact Us
Applications
SAP Innovations
SAP HANA
Mobile
Analytics
Cloud
Executive
Summary
© 2013 SAP AG 27 / 41
Patient Dialogue and Collaboration
Engage the patient in discussions about health and treatment options by making diagnostic results
immediately available on a mobile device right in the treatment room. Enable immediate ordering
of additional tests or follow-up care before the patient leaves the facility. Expect vast improvements
in the clinical experience with streamlined patient flow, reduced wait times, and greater patient
satisfaction.
Clinical Delivery and Innovation
Empower physicians to make better clinical decisions. Give clinicians the role-based, analytic data
they need on mobile devices – in real time and at their fingertips. With this data readily available,
clinicians can understand root causes, quickly devise course corrections, and increase patient
safety.
Securing Optimum Operations
To optimize use of clinical resources, caregivers and administrators must review patient capacity
and volume. They need real-time access to data on resource utilization and staffing levels for
effective decision making. Better-informed decisions bring cost savings and improved operational
efficiency without sacrificing the quality of care.
Imagine connecting, interacting, and engaging with
patients anywhere and anytime while empowering a care
team of clinicians, nurses, and managers to make better
decisions about patient care, operations, and patient
management – and it is all right at the physician’s
fingertips or the bedside.
Mobile
40% Higher employee productivity
where mobile access is
provided to employees at
all levels
Source: SAP Performance
Benchmarking
SAP Solutions SAP Innovations References Contact Us
Applications
SAP Innovations
SAP HANA
Mobile
Analytics
Cloud
Executive
Summary
© 2013 SAP AG 28 / 41
Patient Dialogue and Collaboration
Management of physician referrals spans everything from analysis of referring physicians and
managing contacts to conducting outreach campaigns and tracking referrals. Communicating
effectively to referrers by publishing patient outcomes, and providing positive feedback leads to
greater satisfaction, future referrals, and increased revenue.
Clinical Delivery and Innovation
For the best medical outcomes, caregivers must review clinical-performance indicators and drill down
to root causes. With this information, clinicians can take corrective action while management can act
with transparency and accountability. Well-managed healthcare organizations are “hot-spotting,”
identifying, and intervening with the most severe or clinically complex patients in order to lower future
expenses. This enables smart decision making about current and predicted healthcare costs.
Securing Optimum Operations
To operate cost-effectively, healthcare administrators synthesize data rapidly to check departmental
profitability and adjust financial planning and forecasting accordingly. This type of analysis helps
executives determine the service areas that must be expanded to serve the patient base.
Healthcare providers require real-time access to all
relevant patient information, with individualized
dashboards to measure and evaluate outcomes, and the
ability to analyze huge patient populations. This data
empowers patients and physicians to make
knowledgeable choices about their healthcare.
Analytics
53% More employees are able to
leverage analytical information
when they have advanced
analysis tools that do not
require technical expertise
Source: SAP Performance
Benchmarking
SAP Solutions SAP Innovations References Contact Us
Applications
SAP Innovations
SAP HANA
Mobile
Analytics
Cloud
Executive
Summary
© 2013 SAP AG 29 / 41
Securing Optimum Operations
Cloud technology gives you a complete, integrated solution for managing financials, human
resources, and materials management, including embedded real-time analytics and reporting
software, without the need for a large IT infrastructure. Healthcare providers can implement the
entire solution or adopt only the functions they need to address current business requirements,
then add functionality later. Use cloud to focus on the business of delivering quality care without
the burden of system maintenance, installation of upgrades, and management of IT resources.
People and Talent
Accelerated, streamlined recruiting leverages a qualified global pool of talent and provides a state-
of-the-art candidate experience that attracts the best talent. Integrated management of
performance and compensation helps a hospital achieve its goals and motivates employees with
individualized objectives and performance-based compensation. Unlike in-house technology
solutions, cloud technology enables a healthcare organization to focus on individual development
plans that improve the skills of high-potential employees.
The speed and flexibility offered by cloud computing is
creating new opportunities for best-run healthcare providers.
SAP cloud applications and the open SAP HANA Cloud
platform allow healthcare providers to build differentiating
solutions at the point of engagement – establishing nimble
global business networks or connecting faster and more
directly with patients and clinicians.
Cloud
85% Believe the cloud will have
a major impact on their
organizations through
efficiencies, innovation, or
competitive differentiation
Source: SAP Performance
Benchmarking
SAP Solutions SAP Innovations References Contact Us
Applications
SAP Innovations
SAP HANA
Mobile
Analytics
Cloud
Executive
Summary
© 2013 SAP AG 30 / 41
The SAP HANA platform powers the Oncolyzer, which helps doctors find the best
therapies for 13 million new cancer patients each year:
SAP customers distribute more than 73% of the world’s healthcare products.
63% of the world’s transaction revenue touches an SAP solution.
79% of SAP customers are small to midsize businesses using SAP software to solve
business problems.
SAP HANA can increase analysis speed by more than 10,000 times – equal to walking from
California to New York in 6 minutes.
Best-Run Customers
SAP Innovations References
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
SAP Solutions Contact Us Executive
Summary
© 2013 SAP AG 31 / 41
SAP Community Network is an online resource that supports customers, partners,
consultants, and SAP employees. Companies find answers to questions and
benefit from the expertise of other community members as they develop their own
products.
Customer Co-Innovation
At the Executive Council of Healthcare
Providers, top CIOs come together to discuss
innovation and technology and share best
practices on how to excel at what they do.
Co-Innovation Partners
Successful companies that SAP selected to share ideas. Members’ programs are designed to
cultivate, diversify, and transform ideas into tangible business improvements.
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 32 / 41
“Today we analyze terabytes of data in a matter of seconds. This is of great
advantage to both the executive management as well as to the doctors and
patients.”
Martin Peuker, Vice CIO, Charité University Hospital Berlin
Charité treats patients faster with real-time information delivered by the SAP HANA platform.
Challenges and Opportunities
Come to grips with the 30% increase in data volume in recent years
Meet demanding compliance requirements consistently
Strengthen position in budget negotiations with health insurance companies
Objectives
Access up-to-date figures more quickly
Standardize how data is entered and saved
Key Benefits
Ad hoc queries and simulations based on historical data
More time for patients
Rapid prescription of treatment in conjunction with partner institutions thus eliminating
redundant treatment
Flexible access to analyses
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 33 / 41
“The SAP ERP application and SAP for Healthcare solutions have significantly
enhanced our core patient management operations. We are now better able to
quickly deliver optimal care for greater patient satisfaction.”
Dr. Mamdouh Elaraby, Owner and Managing Director,
El Araby Medical Center Hospital
El Araby Medical Center Hospital: Striving for Growth and Better Patient
Care with SAP Solutions.
The Organization’s Top Objectives
Implement an IT platform that integrates core administrative processes
to improve service delivery and patient satisfaction
Establish an integrated clinical-information system that supports the
execution of clinical tasks and collaboration between caregivers
Improve visibility into patient needs by enabling a holistic view of
patient-relevant data that is centrally accessible on a single platform
Key Benefits
Better patient care with simplified and reliable data access and
accuracy, resulting in more informed decision making
Data consolidation into a single system, allowing instant data access
More efficient support operations such as billing and profitability
analysis
90% Faster patient billing
50% Reduction in time required to discharge patients (from 1 hour to 30 minutes)
6x Faster data access
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 34 / 41
“Since integrating all our processes with SAP software systems, we have
experienced a cultural change across the organization. Not only are we
managing admissions, patient care, and financial administration better, but
we also have the tools to assess the management process.”
Dr. Jaime Garcia, Clinical Leader of the Projects and Development
Department, Fundación Valle del Lili
Fundación Valle del Lili: Ensuring Healthy Patient Management with
SAP for Healthcare.
The Organization’s Top Objectives
Automate patient clinical history
Ease information flow for administrators and health service providers
Integrate all organization information with a focus on the clinical
history of each patient
Develop a business intelligence system
Key Benefits
Modernization of the institution’s operations
Alignment of processes according to industry best practices
Greater control over financial management
Complete systems integration
23.1% Increase in total revenue for the foundation
9.2% Increase in the number of patients seen
10.8% Increase in the hospital’s occupancy capacity
*The above metrics come
from an analysis of
quantitative results
comparing the first quarter
of 2012 with the first
quarter of 2010.
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 35 / 41
“The evolution of healthcare is putting us under increasing financial
pressure, but SAP ERP gives us the right application to deal with these
business challenges successfully while reducing costs and improving our
ability to take action.”
Hubert Köninger, Head of Finance/Controlling, Klinikum Mittelbaden GmbH
Klinikum Mittelbaden helps ensure success in Healthcare by integrating IT with SAP ERP.
Challenges and Opportunities
Implement an integrated business solution for the group’s administrative processes
Incorporate the CLINICOM clinic information system
Objectives
Integrate materials management, financial accounting and controlling
Consolidate 12 clinics and 4 subsidiaries
Establish uniform charts of accounts, cost center plans, and material master records
Key Benefits
Lower operation costs thanks to more efficient processes
Improved responsiveness to changing business requirements
Strategic business management based on transparent information
Stronger focus on core medical competencies thanks to streamlined administrative structures
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 36 / 41
“With SAP Software, ICS has a platform that enables us to provide our
citizens with modern sustainable, and high-quality healthcare – for today,
tomorrow, and into the foreseeable future.”
Dr. Luis de Haro Martin, Director Functional Competency Center,
Institut Català de la Salut
ICS improves patient outcomes and business operations with SAP for
Healthcare solutions.
Approach
Implemented SAP for Healthcare solutions and partnered with IBM to
achieve rapid time to value
Leveraged single, best-practice template at all hospitals
Monitored key performance indicators throughout rollouts to assess
progress and realization of benefits
Achievements
Rolled out common processes and clinical practices across hospitals
Saw significant improvements in admissions, patient information,
costs, and productivity
Gained ability to track metrics and benchmark performance across
hospitals
€45 Million saved in just 3 years
10 Hospitals implemented in 2 years
2 Weeks to see first benefits
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 37 / 41
“It’s becoming more and more important to perceive patients as customers,
in the positive sense. As a first step, we have therefore decided to set up
patient relationship management for patients from abroad.”
Volker Lowitsch, Head of IT Management, University Hospital Aachen
Winning patients from abroad and generating additional revenue.
Challenges and Opportunities
Increase the number of cases involving patients from abroad and generate additional revenue
Improve service and quality
Objectives
Replace unprofitable old procedures involving many activities
Set up strategic patient relationship management for patients from abroad to control the process
from acquisition and treatment to settlement and payment
Key Benefits
Support for end-to-end, intensive maintenance of relationships with patients from abroad
Effective tool for retaining patients and increasing services quality
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 38 / 41
“In emergency care, we constantly face the challenge of working in a fast-
paced environment. By having the information readily available, the team
can quickly spot any potential risks and deal with them before quality of
patient care declines.”
Juliane Krause, Acute Medicine and Critical Care Consultant, Portsmouth
Hospitals NHS Trust
Portsmouth Hospitals NHS Trust uses SAP software for patient-centric management.
Objectives
Improve insight and patient care through real-time monitoring of meaningful, clinically focused
performance metrics
Leverage powerful data warehousing and reporting functionality through deployment of an
integrated dashboard reporting solution
Key Benefits
Monitoring by 100 clinical users of 6 dashboards in emergency and surgical departments
Establishment of correlation between staffing levels and patient care
Proactive monitoring to identify and mitigate issues that affect patient care
Reduction in data collection from multiple systems
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 39 / 41
SAP solutions drive quality care with an integrated view of processes across the
organization. They offer insights to maximize productivity, help measure outcomes,
and promote real-time collaboration – anytime and anywhere.
Tightly Integrated, End-to-End Business Solutions
SAP offers the most comprehensive portfolio of solutions for the healthcare industry, enabling
providers to focus their key processes and activities on quality patient care.
Leveraging Key Innovations
SAP solutions are based on the industry’s most innovative technology foundation, including the
SAP HANA platform, mobile solutions, analytics, and cloud solutions to enable business process
optimization and efficiency at the lowest possible cost.
40 Years of Delivering Value to Healthcare Providers
Leading healthcare providers across the globe continue to rely on SAP to enable every aspect of
their business and drive high-quality, cost-effective patient care.
Why SAP?
SAP Innovations References SAP Solutions Contact Us Executive
Summary
Charité University Hospital
Best-Run Customers
El Araby Medical Center
Fundación Valle del Lili
Hospital Mittelbaden GmbH
Institut Català de la Salut
Portsmouth Hospitals NHS
Klinikum Aachen
Why SAP?
© 2013 SAP AG 40 / 41
Benchmark Your Performance
Position your organization for dominance in this new economy with the business performance
benchmarking program from SAP – available free to SAP customers and select prospects. The
SAP benchmarking program has helped more than 3,000 organizations assess their strengths,
uncover areas for improvement, and identify best practices and IT strategies that generate clear,
tangible value – not someday, but today.
Go Live in Weeks
Here’s the fastest way to run your business better: our rapid-deployment solutions. In one
package, you get everything you need to be up and running quickly – including preconfigured
software and implementation services – in just weeks. With a defined scope and predictable costs,
there are no surprises.
Join Your Community of Practices
Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work. It
lets members help one another solve problems, learn, and invent new ways to get things done –
faster. Find out how to connect with people, content, and resources.
Find Out More About How Your Organization Can
Become Best-Run
Visit valuemanagement.sap.com >>
Visit sap.com/solutions/rds >>
Visit scn.sap.com >>
References Contact Us SAP Innovations SAP Solutions Executive
Summary
Industry Executive Overview
Healthcare
http://www54.sap.com/industries/healthcare.html
https://www.facebook.com/sapforhealthcare
http://twitter.com/#!/sap_healthcare
http://scn.sap.com/community/healthcare
Executive
Summary
SAP Solutions SAP Innovations References Contact Us
© 2013 SAP AG
CMP 23248 (13/02)
© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission
of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other
software vendors. National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only,
without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to
the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an
additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP AG in Germany and other countries.
Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information
and notices.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise
technology users to select only those vendors with the highest ratings. Gartner research publications consist of the
opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a
particular purpose.