HC3

Oct 2007 1

WELCOME TO THE

Collaborative Chair Maggie DeSantis Executive Director Jametta Lilly

HC3

Oct 2007 2

The DWDD Mission

To promote the economic self-

sufficiency of Detroit residents and to

provide qualified workers to local

employers through the delivery of cost-

effective, high quality employment,

training, and education services in

partnership with businesses,

community-based organizations and

educational institutions.

HC3

Oct 2007 3

Healthcare Career Center Mission

To exceed customer expectations in

the delivery of healthcare career

education and placement.

HC3

Oct 2007 4

Targets Key Industry

• Healthcare identified by

US Department

of Labor and Michigan

Works Agency

as a high growth

industry (anticipated

local growth 17.4%)

• Of US Department of

Labor Bureau of Labor

Statistics fastest

growing occupations,

50% of them are in

healthcare

HC3

Oct 2007 5

Growth in Demand through 2012*

• Staff Nurse

16% or 14,040 jobs

• Physical Therapist

80% or 463 jobs

• Radiology

Technologist

69% or 519 jobs

HC3

Oct 2007 6

Growth in Demand through 2012* (continued)

• Medical Technologist

54% or 672 jobs

• Respiratory Therapist

64% or 446 jobs

• Pharmacist

74% or 536 jobs

*Note: Though the positions listed are not in the initial HC3

curriculum, these jobs represent the overall industry need,

and the need for a well-developed pipeline, which HC3

provides.

HC3

Oct 2007 7

Capitalizes on Current Program –

One Stop Career System

• Accessible /

convenient to

customers

• Offers variety of

employability

resources

• Conducts vocational

assessments

• Universal, seamless,

holistic and

customer-driven

services

HC3

Oct 2007 8

Targets Regional Expertise –

Coalition Members

Workforce Development Specialists – Partnership for Economic Independence

Educational / Training institution – Oakland University

Healthcare System – Detroit Medical Center

Community Development Organization Warren Conner Development Coalition

HC3 Executive Director

Jametta Lilly

HC3

Oct 2007 9

Warren Conner Development

Coalition

• Parent corporation to:

– Rebuilding Communities, Inc.

– Eastside LAND, Inc.

– Youth on the Edge of Greatness,

Inc.

– Partnership for Economic

Independence, Inc. (PEI)

• Created PEI as workforce

development agency (1993)

HC3 Oct 2007 10

Warren Conner Development

Coalition

• Established in 1984 to act as

catalyst to improve quality of life in

Detroit

• Governed by residential, business

and institutional sector leaders

• Sponsor of variety of local initiatives

focused on workforce and youth

development, commercial

revitalization and neighborhood /

resident capacity building

HC3

Oct 2007 11

Partnership for Economic

Independence, Inc.

1. Comprehensive,

accomplished grassroots

workforce and economic

development agency

2. Servicing Eastside

residents and businesses

for nearly 15 years

HC3

Oct 2007 12

Partnership for Economic

Independence, Inc.

1. Experience working with

hard-to-serve populations

and Sector Initiatives

2. Worked with over 1500

residents – overall

placement 74%,

customized training grads

100%

3. Training programs licensed

by DLEG

HC3

Oct 2007 13

Detroit Medical Center

• Comprehensive, integrated medical system:

– 87,000 admissions annually

– 900,000 outpatient visits annually

More than 2,000

licensed beds,

2,600 physicians,

12,000

employees

HC3

Oct 2007 14

Detroit Medical Center

• Leading regional healthcare system

• Academic affiliations and teaching institution

• Largest non-governmental employer in City of

Detroit

• State’s largest provider of uncompensated care

HC3

Oct 2007 15

Oakland University

• Nationally recognized

comprehensive public

university offering high

quality, personal

education

• Offerings include

certificate and degree

programs along

healthcare career path

continuum

HC3

Oct 2007 16

Oakland University

• All academic programs

accredited by NCACS

• School of Nursing:

– annual enrollment of 700

students

– 90% retention rate

– placement rate within 6

months of graduation of

over 90%

HC3

Oct 2007 17

Process Overview

• Customer eligibility

assessed by One Stop as

to aptitude / interest in

healthcare career

• Referral to Healthcare

Career Center

• Workforce Development /

Academic Advisors

conduct Healthcare

Career Center intake

interview

HC3

Oct 2007 18

Process Overview

• Career Coach and

Customer develop

Individualized

Employment / Self-

Sufficiency Plan

• Barriers to training

and employment

addressed

HC3

Oct 2007 19

Process Overview (continued)

• Customer completes

Healthcare Success course

• Customer begins selected

coursework

• Ongoing coaching sessions

• Customer experiences

ongoing exposure to

healthcare environment

through clinical rotations /

internships, employer class

presentations

HC3

Oct 2007 20

Process Overview

• Coursework and Center

staff continually

emphasize key

employability skills

(customer service,

dependability,

teamwork)

• Referrals to work /

study programs or

employment

opportunities

HC3

Oct 2007 21

Students First View of the

Nursing Skills Lab

HC3

Oct 2007 22

First View of the Nursing Skills Lab

HC3

Oct 2007 23

HC3

Oct 2007 24

HC3

Oct 2007 25

First View of Computer Lab

HC3

Oct 2007 26

First View of Computer Lab

HC3

Oct 2007 27

Ensuring Success

• Healthcare Success course further assesses readiness for coursework

• Ongoing progress reviews and coaching sessions

HC3

Ensuring Success

• Cross-functional staff

team approach

(workforce

development,

university, employer)

• Continual

enhancement of

center performance

through collaboration

with DWDD

Oct 2007 28

HC3

Oct 2007 29

Initial Job Training Programs

• Nursing Assistant

• Patient Care

Associate

• Medical Assistant

• Practical Nurse

HC3

Sample Career

Laddering Path

Foundation:

Healthcare Success Course

Step 1 – Certified Nursing Assistant

$ 11.51 avg. hourly wage

Step 2 – Patient Care Associate or Medical Assistant

$ 12.88 -13.49 avg. hourly wage

Step 3 – Licensed Practical Nurse

$ 17.98 avg. hourly wage

Step 4 – Registered Nurse

$ 26.75 avg. hourly wage

30

HC3

Oct 2007 31

Initial Operation

• Client service: 1. 300 customers enrolled in first year

2. 270 minimum complete training activities

3. Assist minimum of 207 to obtain certification in healthcare industry

• Systematic client tracking (Kid Smart TBD)

• Center leadership – Executive Director manages day-to-day

• Oversight by Management Committee - led by WCDC

• Centrally located 18,000 square foot physical plant at 455 W. Fort St.

HC3

Funding Sources

Via DWDD Current:

– WIA – Adult

– WIA – Dislocated

Worker

• Center staff and

management

committee to

investigate and

pursue other funding

sources and

programmatic needs

Oct 2007 32

HC3

Metrics and

Performance

Measures

• Transparent outcome

philosophy

• Primary measures of

success are employment

and employment retention

• Focus on continuous

improvement

• Implement performance

payment reporting Oct 2007 33

HC3

Direct Involvement of

Healthcare Sector Employers

• Brings “to the table” the employers who are the secondary customers of process

• Ensures focus on strong graduates with key employability qualities

Oct 2007 34

HC3

Direct Involvement of

Healthcare Sector Employers

• Keeps Center advised on new trends and workforce demands

• Facilitates tapping employer resources for continual refining of curriculum and

clinical experience

Oct 2007 35

HC3

HC3…Helping

Advance

The Next Detroit!

Oct 2007 36

HC3

Nov 2007 37

Our First LPN Cohort!

HC3

Nov 2007 38

HC3 Goes International!

HC3

Oct 2007 39

Preliminary Data

33

4

20

15

0

5

10

15

20

25

30

35

Distributions of Referrals to HC3

by DWDD One Stop Locations (Year to Date)

455 W. Fort St. 33

9301 Michigan Ave. 4

5555 Conner 20

707 W. Milw aukee 15

Number of Refferals

Distribution of Referrals to HC3

By DWDD One Stop Location

HC3

4

9 9

31

18

12

0

0

5

10

15

20

25

30

35

Age Demographics of Partcipants Reffered to HC3 (Year toDate)

Age: 18- 21

Age: 22-25

Age: 26-30

Age: 31-40

Age: 41-50

Age: 51-54

Age: 55-62

Age: >62

Age Demographics of Participants to Referred to

HC3 YTD

HC3

15

8

23

32

21

53

0

10

20

30

40

50

60

70

80

HC3 Participant Enrollment Status by Training Program Year to Date

Actively Enrolled 32 21 53

Graduated 15 8 23

Total 47 29 76

CNA's PCA's Participant Total

HC3

Healthcare Career Center

“Success” is the Gateway Course

to All HC3 Courses

100% of Participants are Enrolled in 40

Hours of Success Coursework and

Healthcare Job shadowing

Nov 2007 42

HC3

Percentage of HC3 Participants by GenderYear to Date

7%

93%

Male Female

HC3

Percentage of HC3 Participants by Marital Status Year to Date

60%

14%

11%

11%1% 3%

Single Married Separated (not divorced) Divorced Living w / Partner Widow ed

HC3

Percentage of HC3 Participants by

Racial/Ethnic Background Year to Date

97%

1% 1%

1%

0%

0%

0%

African American Caucasian Latino/ Hispanic Multi Racial Middle Eastern Native American Asian/ Pacif ic Islander

HC3

Dependent Status of HC3 Participants Year to Date

22%

71%

7%

No Dependents Dependent Children 18 or younger Dependent Relatives (Other)

HC3

26

16

72

8

0

811

30

23

4

10

2 1

0

10

20

30

40

50

60

70

80

Barriers Among HC3 Participants Identitlifed at Intake

Employment 26

Employment Related 16

Skill Development 72

Food 8

Clothing 0

Housing (homeless/transitional hsg) 8

Hsg.Related (utilities, repairs) 11

Child Care 3

Adult Care 0

Occurrences

Barriers Among HC3 Participants Identified at Intake

HC3

HC3 Particpant Support Services Referrals Year to Date

34%

33%

26%

7%

Coaching/ Case Management Career Planning Services HC3 Vocational Training Pending HC3 Training

HCE Participant Support Services Referrals

YTD

HC3

49

HC3 Uniting

Employers and

Graduates!

For More Information

Contact

Jametta Lilly

Executive Director Detroit Healthcare Career Center

455 W. Fort St. 4th Floor

Detroit, MI 48226

313 309-3415

HC3

Continuous Learning….Success!

50

Photos, text by

Jametta Lilly Oct/ 2007