to

Dr. Rodolfo ‘DUPS’ de los Reyes RAdelosReyes Management Consultancy © 2014

The LEADER’S

ENTHUSIASM

The top characteristic for acquiring and holding great power in organizations is energy, endurance, and stamina.

- Jeffrey Pfeffer Stanford GSB

Your first job as a leader is to take charge of your own energy and then help orchestrate the energy of those around you.

-Peter Drucker

Positive attitudes

3 results

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E.Q. (Emotional Quotient)

Emotional Intelligence

=

SUCCESS Individual & Organizational

EQ Bottom Lines

Reuven Bar-on is the key researcher

90% of leadership success was due to a high EQ (research in 15 global firms), top 10% of software programmers exceed average performers in production by 1,272% EQ can be learned

EMOTION

from French: emouvoir

to stir up the feelings of

to L a t i n: movere

to move

Emotions connect and influence people.

Glad Sad

Mad Scared

The FOUR MAJOR EMOTIONS

HAPPINESS

ANGER

SADNESS

FEAR

WHAT IS E.Q.? (Emotional Intelligence)

the intelligent use of emotions for understanding & managing yourself, and understanding others and managing relationships with others

the ability to sense, understand, and effectively apply emotions as a source of human energy, information, and influence (LEADERSHIP)

The E.Q. TRIAD

YOU OTHERS

RELATIONSHIPS

understand

manage

understand

manage

Self-Awareness

Self-Actualization &

Optimism

Resilience & Depth

- Robert Cooper & Ayman Sawaf

E.Q. KEYSTONES

Relationships

awkward socially, introverted not open about themselves don’t assert, don’t volunteer at meetings stick to their comfort zones, risk-averse attack (sarcasm), blame, complain can’t deal with displacements (inis) full of negatives in conflict/crisis/change can’t forgive others, blames others/things don’t know how to say I’m sorry

High I.Q. People with a Low E.Q.

90% of our adult behavior

is due to our 1st 5 years of

existence!

In the 8 life development stages

(Dr. Erik Erikson), the 1st 4 take

place from age 0 to 12

identity – role confusion

intimacy – isolation

generativity – stagnation

integrity – despair

Dr. Erik Erikson

LIFE STAGES

trust – mistrust

autonomy – shame/doubt

initiative – guilt

industry – inferiority

0-1

1-3

3-5

5-12

12-20

20-40

40-60

60-

I will rise above

the way

I was raised.

E.Q. an old body in new clothes

PERSONHOOD

PAGKATAO

big bang

Self-Awareness

- Robert Cooper & Ayman Sawaf

E.Q. KEYSTONES

Relationships

Starting Point: COMMUNICATE

with YOUR SELF

A life unexamined is not worth living

---Socrates

For a better society, begin with your inner self.

---Carl Jung

We are the change we want to have in the world.

---Mahatma Gandhi

RADLRMC © 2010

104

FALLOW TIME

FALLOW TIME

• time for the soil to be left unseeded to recover natural fertility

• time for nourishment, reenergizing, revitalizing

LISTENING to ONESELF

FALLOW TIME silence: feeling/spirit/soul

concerns become clear

solutions emerge

better results

The Biblical basis

of 7 Sacred Pauses

Be still, and know I am

God.

—Psalm 46:10

SELF-ESTEEM as the starting point of Self-Awareness

Self-concept

Self-esteem

Self-confidence

RADLRMC © 2010

SELF-ESTEEM

Negative Positive

a b c

I am a victim.

ttack

lame omplain

A CHALLENGE FOR WORK

RELATIONSHIPS

How do you deal with difficult

people?

Can there be positive interaction

with difficult people?

People may rate you,

hate you, shake you,

break you,

But it’s how strong you stand that makes you.

Kim Chiu,Twitter 2014

SELF-ESTEEM

Negative Positive

a A b B c C

I am a victim. I make things happen.

ttack

lame omplain

DAPT ALANCE ARE

It’s about making CHOICES!

RADLRMC © 2011

Love your work and the people you work with

Work is LOVE made visible

- Kahlil Gibran

51

their problems will be solved

WHY FOLLOWERS FOLLOW

COMMITMENT

they feel good and important

HUMILITY

LEADER's QUALITIES

sensitivity

integrity

vision-mission

competence

POSITIVE WORD CHOICE Samples

What’s your complaint? How may I help you?

I’m afraid…. (don’t say this)

I guess…. (don’t say this)

Correct me if I’m wrong. Please let me know if I’m right.

If I may interrupt…. If I may add….

I have a problem. May I consult you on this matter?

No problem. Consider it done. I’ll do my best.

X X X

LINES with JUDGMENT

(phone just ringing) He’s not answering his phone. Ayun. Late na naman. Nahuli siguro ng gising. Bakit ganon yun? Parang walang pakialam. Why are you always smiling? SG

You Name,

RADLRMC © 2009

WORK for the greater good even while you’re HAPPY @ WORK

O h so FUN

reparedness

uality

esourcefulness

peed

eamwork

WORK STRATEGIES

Q

P

R

S

T RADLRMC © 2014

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TEAMWORK CAN BE

TEAMPLAY

WORK IS NOT JUST TASKS. WORK CAN BE FUN

You Name,

RADLRMC © 2009