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1
Interpersonal
Communication
GXEX1406
Thinking and Communication Skills
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Introduction
Interpersonal communications means
"showing appropriate ways to exchange your
ideas and needs."
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Introduction - Cont.
A student demonstrates appropriate
application of this skill when he / she can do
a good job of presenting both sides of an
issue, showing how both sides feel and
interact, showing respect, using appropriate
language, not using "put downs", and using
strategies such as "I messages" and refusaltechniques.
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Introduction - Cont.
Some examples of activities that help to build
this skills include skills, role plays, dialogue,
and puppet shows.
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Agenda
Interpersonal Communication Primer
Interpersonal Communication Skills
Communication StylesCommunication during a crisis
Functions of interpersonal communication
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Vocabulary
interpersonal
of relationships between people:
concerning or involving relationships betweenpeople
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Vocabulary - Cont.
Communicate (from Latin word to share)
exchange information: to give or exchange
information, for example, by speech or writing
convey: to transmit or reveal a feeling or thought byspeech, writing, or gesture so that it is clearly
understood
understand one another: to share a good personal
understanding.
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Vocabulary - Cont.
Communication
exchange of information: the exchange of
information between individuals, for example,by means of speaking, writing, or using a
common system of signs or behavior.
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Five methods of
communication
Written word
Spoken word
Visual imagesMultimedia
Symbolic gesture
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The 6 written communication
methods
1. memo less formal than letter, more likely to be read,not confidential
2. notice boards may never be read, good for staff-to-staff
3. letter to staff private, personal, lends weight to its
subject4. e-mail private, less formal than letter, less likely to be
kept like letter
5. faxes personal, public
6. internal newsletter public, not for bad news, useful forminor but necessary news
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The 5 verbal communication
methods
1. telephone immediate, informal, private
2. one-to-one meeting confidential, more formal than
phone call
3. departmental or inter-departmental meeting forgroup interaction, for discussion
4. presentation persuasive, one-sided (control
interruptions)
5. company meeting for very important news,
everyone hears at the same time
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Basic concepts
Sender
Message
MediumRecipient
Feedback
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Interpersonal Communication
Primer
You listen to and acknowledge other people's
thoughts and feelings: Rather than showing
that you only care about broadcasting your
feelings and insisting that others agree with
you, you encourage others to express what
they are thinking and feeling. You listen and
try to understand.
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Interpersonal Communication
Primer- Cont.
You express your own thoughts and feelings
openly and directly: If you only listen to what
other people are thinking or feeling and you
don't express your own thoughts or feelings,
you end up feeling shortchanged or "dumped
on."
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Interpersonal Communication
Skills
I-statements help you express the way you feel and
what you want with great clarity. Sometimes people
use "you" statements, such as "You never call when
you are going to be late." This type of statement canmake others feel angry and defensive immediately.
When you use I-statements, such as, "I really need
to know when you're going to be here so I can make
plans," you express your the concern in terms ofyou.
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Interpersonal Communication
Skills - Cont.
A respectful tone of voice conveys that you
are taking others seriously and that you also
expect to be taken seriously. In addition,
people with good communication skills are
assertive without being aggressive or
manipulative
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Interpersonal Communication
Skills - Cont.
Eye contact is vital for good communication.
For example, how would you feel if the
person you were talking to kept looking
around the hallway or out the window?
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Interpersonal Communication
Skills - Cont.
Appropriate body language encourages
conversation. Nodding your head, smiling,
laughing, using words such as "uh-huh" and
"yeah" and asking questions at appropriate
times assure the person that you are really
listening.
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Interpersonal Communication
Skills - Cont.
Clear, organized ideas help you accurately
and honestly describe your feelings and
contribute to conversations and to decisions
that need to be made. Good communicators
are also specific. For example, a good
communicator would say, "I need to use the
computer from 7-9," as opposed to "I'll needthe computer tonight."
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Communication Styles
Passive communication involves the inability
or unwillingness to express thoughts and
feelings. Passive people will do something
they don't want to do or make up an excuse
rather than say how they feel.
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Communication Styles - Cont.
Assertive behavior involves standing up for
oneself. Assertive people will say what they
think and stand up for their beliefs without
hurting others
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Communication Styles - Cont.
The aggressive style of communication
involves overreaction, blaming and criticizing.
Aggressive people try to get their way
through bullying, intimidating or even physicalviolence. They do not or will not consider the
rights of others.
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Communications during a
crisis
Effective Listening
Appropriate Self-disclosure
Audience UnderstandingPerceptual Clarity
Channel Awareness (all senses)
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Communications during a
crisis - Cont.
Effective Verbal Messages Reasoning
Evidence
Credibility
Organization
Style
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Communications during a
crisis - Cont.
Effective Nonverbal Messages Vocalics
Kinesics
Artifacts
Touch
Proxemics
Environmental factors
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Communicate Under Pressure
keep everyone inform at the same time give everyone important instructions
collectively
encourage people to ask questions involve people in key decisions be available let them see that you are rooting from them keep your sense of humor
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Functions of Interpersonal
Communication
Gaining Information
Building a Context of Understanding
Establishing Identity Interpersonal Needs Inclusion
Control
Affection
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Good Communication Benefits
less gossip
better motivation
higher productivity increased staff loyalty
lower staff turnover
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Summary
Interpersonal Communication Primer
Interpersonal Communication Skills
Communication StylesCommunication during a crisis
Functions of interpersonal communication
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Lets think about it
We hear but we do not listen
We see but we do not observe/read
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References
Functions of Interpersonal Communication at http://www.abacon.com/commstudies/interpersonal/infunctions.html byTim Bochers, Moorhead State University, US
Interpersonal Communication Involves athttp://www.uh.edu/crc/intcomm.html by Crisis Resource Center,Universirty of Houston (2002)
Interpersonal communication at Health Teacherhttp://www.healthteacher.com/teachersupports/skills4.asp byAnita Davis, Health Teacher.com, Tennesse, US. (2002)
Four Principles of Intersonal Communicationhttp://www2.pstcc.cc.tn.us/~dking/interpr.htm by Donn King,Associate Professor, Pellissippi State Technical Community
College, Knoxville. US.
http://www.abacon.com/commstudies/interpersonal/infunctions.htmlhttp://www.abacon.com/commstudies/interpersonal/infunctions.htmlhttp://www.uh.edu/crc/intcomm.htmlhttp://www.healthteacher.com/teachersupports/skills4.asphttp://www2.pstcc.cc.tn.us/~dking/interpr.htmhttp://www2.pstcc.cc.tn.us/~dking/interpr.htmhttp://www.healthteacher.com/teachersupports/skills4.asphttp://www.uh.edu/crc/intcomm.htmlhttp://www.abacon.com/commstudies/interpersonal/infunctions.htmlhttp://www.abacon.com/commstudies/interpersonal/infunctions.html8/14/2019 GXEX1406 Thinking and Communication Skills
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Reference Books
Shirley Taylor, Essential Communication
Skills: The Ultimate Guide To Successful
Business Communication, Longman, 2000
,ISBN 0 582 43202 2
Ros Jay, The Seven Deadly Skills Of
Communicating, International Business
Press, 1999, ISBN 1-86152-373-4,www.itbp.com
http://www.itbp.com/http://www.itbp.com/