GuruScan— know the expert —

user friendly expert management

Bart Verheijen – December 10th 2010

Agenda

• About us

• Case: NOC*NSF

• Workgroup Quickscans

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GuruScan

• Dion Slijp– informatics– e-marketing– 8,5 years Océ

• Bart Verheijen– chemistry– management– 5 years Océ

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GuruScan products

• Integrated intranet service• Hosted webservice• Knowledge scan• Quickscan workshop• TMS workshop

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Customers

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Case NOC*NSF

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NOC*NSF

• Organized sports Netherlands• 90 sport unions (e.g. KNVB)• 27.000 associations (e.g. NEC)• 170 employees• 5000 direct contacts• 4,7 million people (indirect)

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Sport union goals

• Create and uphold rules• Organize competitions• Educate and certify professionals• Talent scouting and development• Organizing events• Fundraising with sponsors

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Sport unions

• Sports minded• Non competitive• Same activities• No shared learning

– explanation video (dutch)

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Challenge

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Challenge NOC*NSF

• Empower shared learning

• Reach active volunteers in sports

• Towards 2028 Olympics!

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Solutions?

• Profile sites• CV database• Yellow pages• Document database

• Cost lot of money No result

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Pain before the Gain

• Profile systems 3 – 10% active users make profile

• Update profiles 1 – 3%

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Documentation

• Documentation follows activity

• Do you report on every thing you do? During work or in off-time?

• 100% knowledge 70% tell 30% write

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Knowledge or information

• Did you find what you are looking for?

• What is the answer / question?

• Knowledge = information x person– Person = Experience, Skills, Attitude

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How do you solve a problem?

• Search the Internet

• Read book/document

• Follow a course

• Ask a colleague

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Knowledge Networks

• A knowledge network captures who is aware of whose knowledge and skills

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“[employees] are roughly five times as likely to turn to a person for information as to an impersonal source”

Tom Allen (MIT)

Knowledge Networks

• Everybody knows somebody with more knowledge on topic X

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Henri

German?

nothing

Anna

Melanie

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Knowledge Networks

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Henri

German?

nothing

Anna

expert

Sophie

little

Pete

little

Melanie

muchFrench

Pete

expert

• Combine Personal Knowledge Networks

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Combined social knowledge networks

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Transactive memory system

• Insight in what knowledge is available within a team

• Team which is most effective in finding knowledge amongst each other (and external) is the most successful

• Not the team with the smartest people

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Intranet result

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Intranet result

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Background

• Huijsen et al (2008), ExpertFinder: Collaborative Expertise Localization, I-KNOW ‘08.

• Cross & Parker (2004), The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations.

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Quickscan workshopResults and discussion

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Quickscan workshop

• December 2nd and 3rd

• 5 groups• 160 participants• 30 minutes

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Workshop activities

• Create subjects– too much freedom?

• Make connections– who do you know?

• Extra round• Choose a winner

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Winners

• Fleur (Group 1)• Carlijn (Group 2)• Alex (Group 3)• Bas (Group 4)• Felicia (Group 5)

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Grand total results

• 1534 subjects • 5912 connections• 160 participants• 255 other people identified

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Total network

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Common subjects

• Communication• Knowledge management• Organisation skills• Leadership

• and Beer

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Levels by workgroup

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W1 W2 W3 W4 W5

# Subjects 366 308 279 260 321

Levels

Inexperienced 189 151 224 153 184

Starter 128 106 74 104 64

Advanced 349 337 227 254 340

Expert 195 249 243 131 119

Total 861 843 768 642 707

Connections

• Connections between workgroups

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To\from W1 W2 W3 W4 W5

W1 430 29 8 2 32

W2 19 615 3 0 0

W3 19 0 737 0 1

W4 0 0 15 1105 9

W5 20 0 19 2 671

ext 444 771 163 446 352

Total 932 1415 945 1555 1065

Workgroup connections

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Workgroup connections

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Contact points

• Erik• Maarten• Juliette• Thijs• Demian• Christian

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Contact points

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Reciprocities

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To\from 1 2 3 4 5

1 0.25 0.06 0.14 0.0 0.09

2 0.06 0.25 0.0 0.0 0.0

3 0.06 0.0 0.28 0.0 0.0

4 0.0 0.0 0.0 0.33 0.0

5 0.13 0.0 0.0 0.0 0.26

Reciprocities

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Grouping by network

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Highest out-degree

• Joost 303• Paula 231• Bartosz 145• Mehdie 141• Lucie 135• Sander 117• Casper 114

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Highest in-degree

• Paul 63• Steve 54• Bill 52• Erik 48• Thijs 46• Jori 42• Joeri 42

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Ego network C. van Mourik

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Transactive Memory

• Knowledge is in people• Knowledge sharing is interaction• Succesfull teams know where to

find necessary knowledge• Share your meta-memory

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Questions

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• www.guruscan.nl

• info@guruscan.nl

• 06 19 342 603(Bart Verheijen)

Thanks for your attention

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