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A Pesquisa em SI sobre GSS é Relevante?

Information Resources Management Journal

Winter 1998Munir Mandviwalla and Paul Gray

Sistema de Apoio à Decisão

Prof. Jairo Dornelas

Equipe – João Gratuliano e Maria da Conceição

16 de novembro de 2005

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Starting Reflection

“What information consumes is rather obvious: It consumes the attention of its

recipients . . . Human attention is the scarcest resource.”

Herbert A. Simon, economist, Nobel Prize winner

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The Authors

Paul Grayis Professor

Emeritus and

Founding

Chair of

Information

Science at

Claremont

Graduate

University. He specializes in

information systems, particularly

decision support systems,

knowledge management, data

warehousing and electronic

commerce.

Munir Mandviwalla,

founding chair of

the MIS

department,

and Executive

Director, Irwin

L. Gross

eBusiness

Institute, Fox

School of Business and

Management, Temple University

holds a a Ph.D. in MIS also from

Claremont Graduate University. His

research interests include

collaborative systems, electronic

commerce strategy, and the use of

prototyping for theory development

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GSS – Group Support Systems

• System to provide computer and communication support for decision making in organizations.

• “...facilitate formulation and solution of unstructured problems by a group of people” (DeSanctis and

Gallupe)

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Research Methodology

• “Introspective” approach

– Looking at the profession

– Actual research: recent publications (1990-1995)

• Analyze relevance in terms of:

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Research Methodology

Actual Search (2001-2005) Scirius – Total: 48

(for this presentation) Proquest – Total: 244

Science Direct – Total: 25

7 (groups)

4 (+2 vt)

13 (gss)

13 (gss)

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Research Methodology

The journal have different rates of publications, but the average is relatively constant from 1990 to 1995.

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GSS Focus and Methodology

Archival

3%

Case Study

11%

Field

9%

Survey

3%

S Issues

3%

S Design

Frameork

6%

S Develop

14%

Theoretical

5%Conceptual

14%

Lab Experiment

32%

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Analysis of GSS Research

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Action Items

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Action Items

GSS Research should:

(a) Estabilish linkages to referent disciplines

(b) Emphasize complex tasks and realistic subjects

(c) Emphasize experiments that use similar design and that focus on a related topic so that results may be pooled for meta-analytic studies

(d) Encourage the continued development and use of qualitative methodologies

(e) Encourage theory-based and testable systems development research projects and methodologies

(f) Embrace new commercially available technologies

(g) Research systems based on different perspectives

(h) Expand beyond face-to-face meetings

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Prioritized List of Action Items

(f) Embrace new commercially available technologies

(h) Expand beyond face-to-face meetings

(b) Emphasize complex tasks and realistic subjects

(g) Research systems based on different

perspectives

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(f) Embarce new commercially available technologies

• Lotus notes and others have became well know in industry.

• These (researched papers) compete for niche markets.

Created more than 10 years ago

(before 1988)

Alerts

The problem is that

only few organizations

actually use these

systems or systems

like that.

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GroupSystems

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GroupSystems meeting rooms

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GroupSystems meeting roomsin Finland

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Supporting Lightweight Customization forMeeting Environments

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(h) Expand beyond face-to-face meetings

• GSS resaerch has almost exclusively focused on text as a medium for interacton, even though,

drawing, graphic, audio, and video technology

have become commonplace in the industry.

• As a result... Ignore tasks taht include illustrations,

gestures,pattern recognition, body langue, emotion, and so on.

• On 82 papers, 64 (78%) focused on face-to-face meeting.

• Suggestion for NEPSI – A different interface to GSS using some “game” interaction (RPG, Chess,

etc.)

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Electronic meeting systems domain

From 2x2 (time and place) to 2x3x2 (time, place and size)

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Beyond Meeting Rooms:Community Bar

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(b) Emphasize complex tasks and realistic subjects

• GSS research oversimplify group work

• Simple tasks conducted in academic settings

(opposed to business settings)

• Interaction effects are ignored

• Work is considered modular rather than overlaping

• Concentrate on preference and brainstorming

creativity tasks

• Organizations are often reluctant to provide access

to “real” subject or settings.

• On 67 arcticles, 58% involved the use of students for subject and were conduct in academic settings.

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Case study: EMS for Councils

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COLAB

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COLAB: Boardnoter

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COLAB applications: Cognoter

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COLAB applications: Cognoter

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LiveBoard development: Tivoli

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Tivoli Screen

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Tivoli user interface

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(g) Research systems based on different perspectives

• Unfortunately most of the systems in tabe 4, follow a deterministic view.

• Determinism by definition limits the scope of research.

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CaptureLab

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A chauffeured meeting

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Executives in CaptureLab

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Future: smart media spaces?

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Is IS research on GSS relevant?

Yes, because:

• IS invented the concept

of decision rooms

• Developed HW and SW

to implement these

rooms

• The results of the

research studies have

illuminated imporant

human aspects (i.e. role

and use of brainstorm in

face-to-face decion

oriented meetings.)

No, if we consider:

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Discussion

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Discussion

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Conclusion

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Conclusion

GSS involve3 sciences

Management

Computer

Behavioral

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Links

• Grouplab University of Calgary – AB - Canada

– http://grouplab.cpsc.ucalgary.ca/papers/

• Department of Computer Sciences – Groupware

University of Tampere - Finland

(most illustrations in this presentation)

– http://www.cs.uta.fi/~ov/gw/intro/index.htmlSaila Ovaska