Post on 29-Sep-2020
Great Customer Experience : Employees Experience
Difference
White
Right
Yes
Long-term
Black
Wrong
No
Short-term
CUSTOMER EXPERIENCE
• The Result of a useful, easy , and enjoyable customer journey.
• Perceptions and related feeling caused by the one-off and cumulative effect of
interactions with supplier’s employees, systems, channels and products.
CUSTOMER EXPECTATION
• Set of behaviors and actions that individuals anticipate when interacting
with a company. Increasing all the time.
• Feelings and ideas that customer have towards products and services.
• Technology change customer expectation ;
• Tech enabled completely new customer journeys.
Come along but different
START WITH
• Management / Leader
• Human Resource
• Employee : Brand Ambassador, Internal Customer and Customer
FOCUS
• Be Real
• Be Professional
29 YEARS OF PASSION
BEYOND SUCCESS
FROM
CHANGTO
E
1890-1913 1914-1939 1945-1979 1980-1990 2000 Till Now
2nd Industrial of Revolution World War Globalization
High
Val
ue
s-Im
pac
t/C
on
trib
uti
on
to
th
e B
usi
ne
ss
WelfareOfficer
LaborManager
PersonalManagement
HRManagement
StrategicHR
12
Moving Forward
TALENT MANAGEMENT&
NEW ABILITY PREPERATION FOR FUTURE
RECOGNIZE & REWARD (PAY:PERFORMANCE)
• Special Bonus for Performer
NEW ENGAGEMENT
PEOPLE CHAMPION• 215
NEW way of retention
LEAN ORGANIZATION
PARADIGM SHIFT&SPEED
Digital Experience
New Ability (The Bloom)
Face Detection
Relaxation & Coffee Zone
Smart Locker Mobile OfficeDigital Board
Flexible Meeting Room
STAFF DEVELOPMENT
825From 245 To
DIGITAL LIBRARYDigital Library Space
Sharing Zone
Co-Working Space
FUN FIT FAIR
Enjoy every challenge
Work smart & Play hard
Growth mindset
Healthy and Energetic
Knowledgeable and Capable
Deliver beyond expectation
Equal opportunity
Open and respectful
Performance and Rewards
AIS DIGI LIFE
4,505 7,902 8,967
16 AUG 19
From To
10,244
KHON KAEN
19 JUL 19
CHIANG MAI
1 FEB 19
ROYAL PARAGON HALL
3 OCT 18
IMPACT MUANGTHONGTHANI