Better Conversations:

Better business

Less stress

Do you want to:Reduce conflict?

Reduce confusion?

Increase employee engagement?

Increase collaboration?

Building Blocks of Communication

EMPOWERMENT

CLARITY

RESPECT

UNDERSTANDING

Building Blocks of Communication

UNDERSTANDING

The E Test

The Tapping Experiment

All

Knowledge

Diane’s Mickey Mouse Theory

All

Knowledge

What

You Know

All

Knowledge

What

You KnowWhat

They Know

All

Knowledge

Your

Interp.

What

You Know

Other

Person’s

Interp.

What

They Know

What

I Knew

My

Interp.

All

Knowledge

What

I Knew

My

Interp.

What

MIL Knew

MIL’s

Interp.

All

Knowledge

The 3-Chair Method

You Other

Observer

Building Blocks of Communication

RESPECT

UNDERSTANDING

The Platinum Plus Rule

The Golden Rule: Do unto others as

you would have them do unto you.

The Platinum Rule: Do unto others as

they would have you do unto them.

The Platinum Plus Rule: Do unto

others as their best selves would have

your best self do unto them.

Moving from Gridlock to Dialogue

Stop

Listen

Clarify

Focus on Solutions

Moving from Gridlock to Dialogue

Case 1: Doctor & Vet Tech

Case 2: Doc/Vet Tech & Client

Case 3: Conflict of Your Choice

Moving from Gridlock to Dialogue:

Stop

• Take a Break

• Move On

• Reframe

• New Eyes

Moving from Gridlock to Dialogue:

Listen

• Focus

• Reflect

• Limit Interruptions

• Make it Safe

Moving from Gridlock to Dialogue:

Clarify

• Scope

• Method

• Criteria

• Facts vs. Opinions

Moving from Gridlock to Dialogue:

Focus

on Solutions• Agree

• Big Picture

• Small Steps

• Trial Solutions

Building Blocks of Communication

CLARITY

RESPECT

UNDERSTANDING

On the count of 3, shout out the

name of an animal

(not a cat or dog)

Wait for it . . . 1, 2 . . .

On the count of 3, shout out the

name of an animal that is:

A land mammal

Native to Africa and Asia

Gray or brownish gray

Weighs 5-6 tons as an adult

Wait for it . . . 1, 2 . . .

Who

What

When

Where

Why

How

Clear Expectations

Building Blocks of Communication

EMPOWERMENT

CLARITY

RESPECT

UNDERSTANDING

“None of us is as

powerful as all of us”Diane Windingland

E M P O W E R M E N T

Release the power within people

1. Adapt your

leadership

2. Share Power

3. Champion the

underdog

3 Ways to Empower

Adapt Your Leadership

Share Power

• Share information and resources

• Share roles and responsibilities

• Share reasons

Champion

the

Underdog

Building Blocks of Communication

EMPOWERMENT

CLARITY

RESPECT

UNDERSTANDING