Post on 01-Nov-2014
description
Four Great Ways to Engage Customers Online
NextBee Media
Why Engage Customers
To Intensify Brand Value
To Increase Customer Lifetime Value
To Gain New Customer
To Retain Customers
Retain to Engage
The Depth of your relationship with your Customers decides if you will be able to Retain them
offer
Customer Retention
Deep relationships
Four Good Ways of Engaging Your
Customers
Keep your customers hooked to your business with the following four steps
Encourage Sharing of Personal Opinion1
Organize a Testimonial Contest
Drives Engagement Creates Your Brand’s Image Invites Valuable Feedback
Display Testimonials Publicly
What it Does
Be Present on Multiple Social Platforms2
Accept challenges
Be open to enter a new social platform
Find new customers active on different social platforms
Gain a bigger share than your competitors
Encourage them to follow more3
2
1
Social Engagement to Control Program
Growth
3
Trigger specific response on social media
Track preferences of your customersUse
Analytics
based on their preferencesto ensure engagement
on specific activities to engage further
Celebrate Events
Offer Incentives
bullet
Create Excitement
Present activities that seek customers’ opinions
Initiate a series of activities
Ask Close-ended Questions
Get Quick Response without having them to think much
Gather opinion through PollsAsk Questions
SHAREEncourage to Like or
Share to see the result of their activity
LIKE
Offer a Reward for participation
4
www.nextbee.com
THANK YOU!
NextBee Media