Post on 08-Nov-2018
Food Services Survey –
Downtown Campus
Spring 2017
SPRING 2017 OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH
THE AMERICAN UNIVERSITY IN CAIRO
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 1
1 TABLE OF CONTENTS
Executive Summary ........................................................................................................................................... 2
Introduction ............................................................................................................................................................2
methodology and organization of the report.........................................................................................................2
Part I - Results .........................................................................................................................................................3
Q1: Please identify yourself: ...............................................................................................................................3
Q2: Choose your top three considerations when choosing your food. (Please check your three choices.) ......3
Q3: How do you find the services of the food operating outlet on the Downtown campus? ...........................4
Q4: How do you find the idea of adding a new vendor to the existing one?.....................................................5
Q5: Which location do you visit more frequently? ............................................................................................5
Q6: How many times per week do you purchase the following meals on campus?..........................................6
Q7: Do you ever purchase food on campus during weekends? .........................................................................6
Q8: If yes, how many times per month? ............................................................................................................7
Q9: Do you purchase food from vendors outside the AUC campus? .................................................................8
Q10: How often? ................................................................................................................................................8
Q11: Do you ever bring food from home to campus? .......................................................................................9
Q12: How often? ................................................................................................................................................9
Part II - Open Ended Questions ........................................................................................................................... 10
Q13: What would be your perfect breakfast to start your study/work day? ................................................. 10
Q14: What would be your perfect lunch as a recharging break in the middle of your study/work day? ....... 11
Q15: What would be your perfect dinner to keep you going just a few more hours? ................................... 13
Q16: Do you feel there are any types of food missing at AUC? ...................................................................... 14
Q17: Please make any suggestions for new ideas for Campus Food Services. (Think out of the box!) .......... 14
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 2
Food Services Survey
EXECUTIVE SUMMARY
INTRODUCTION The Food Services Survey was designed to collect information and feedback about the satisfaction of the AUC
community with food services on campus and identify areas of improvement. This information will help the
University Food Services Office to ensure that campus food services satisfy the needs of the community.
METHODOLOGY AND ORGANIZATION OF THE REPORT The survey was developed by the University Food Services Office and the Office of Data Analytics and Institutional
Research. The survey was distributed via email by the Office of Data Analytics and Institutional Research to all AUC
community members on May 2nd, 2017, and an email reminder was sent on May 9th, 2017 and on May 16th, 2017.
The survey was closed on May 23rd, 2017. Two thousand and three hundred seventy-six (2,376) students, staff
and faculty members completed the survey during the administration period from both campuses. Five hundred
and forty (540) of the respondents were from Downtown Campus.
This report consists of two parts: Part I: Close-ended Questions This includes all close-ended questions regarding ratings, rankings and feedback presented as frequencies and charts. Part II: Open-ended Questions This includes lists of all answers for the questions requesting suggestions and/or recommendations.
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 3
PART I - RESULTS
Q1: Please identify yourself:
Count Percent
Graduate Student 331 62.60%
Undergraduate Student 106 20.00%
Faculty 61 11.50%
Staff 31 5.90%
Total 529
Missing 11
Q2: Choose your top three considerations when choosing your food. (Please check your three choices.)
Count Percent
Taste 375 85.2%
Price 341 77.5%
Healthy and fresh 269 61.1%
Ready availability (grab and go) 111 25.2%
Portion size 93 21.1%
Low Calories 83 18.9%
"Home cooked" 40 9.1%
What the trendy food might be 11 2.5%
What your friends are ordering 9 2.0%
Fattening 6 1.4%
Total 440
Missing 100
62.6%
20.0%
11.5%5.9%
Graduate Student Undergraduate Student Faculty Staff
Please identify yourself.
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 4
Q3: How do you find the services of the food operating outlet on the Downtown campus?
Count Percent
Good 176 40.3%
Neutral 142 32.5%
Not convenient 85 19.5%
Excellent 34 7.8%
Total 437
Missing 103
85.20%77.50%
61.10%
25.20% 21.10% 18.90%9.10%
2.50% 2.00% 1.40%
Taste Price Healthy andfresh
Readyavailability
(grab and go)
Portion size Low Calories "Homecooked"
What thetrendy food
might be
What yourfriends are
ordering
Fattening
Choose your top three considerations when choosing your food
40.3%
32.5%
19.5%
7.8%
Good Neutral Not convenient Excellent
How do you find the services of the food operating outlet on the Downtown campus?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 5
Q4: How do you find the idea of adding a new vendor to the existing one?
Count Percent
Excellent 205 46.7%
Good 172 39.2%
Neutral 49 11.2%
Not convenient 13 3.0%
Total 439
Missing 101
Q5: Which location do you visit more frequently?
Count Percent
Falaki third floor outlet 267 61.0%
Cafeteria (Tahrir) 113 25.8%
Falaki garden level kiosk 58 13.2%
Total 438
Missing 102
46.7%
39.2%
11.2%
3.0%
Excellent Good Neutral Not convenient
How do you find the idea of adding a new vendor to the existing one?
61.0%
25.8%
13.2%
Falaki third floor outlet Cafeteria (Tahrir) Falaki garden level kiosk
Which location do you visit more frequently?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 6
Q6: How many times per week do you purchase the following meals on campus?
Everyday 2-3 times per
week Once per
week Less than once
per week Never
Response Count
Breakfast 2 63 119 47 119 350 0.57% 18.00% 34.00% 13.43% 34.00%
Lunch 8 61 98 68 108 343 2.33% 17.78% 28.57% 19.83% 31.49%
Dinner 2 25 27 36 205 295 0.68% 8.47% 9.15% 12.20% 69.49%
Snacks 10 102 121 53 61 347 2.88% 29.39% 34.87% 15.27% 17.58%
Total 435
Missing 105
Q7: Do you ever purchase food on campus during weekends?
Yes No Response Count
Friday 98 294 392
25.00% 75.00%
Saturday 190 215 405
48.47% 54.85%
Total 427
Missing 113
0.57%
18.00%
34.00%
13.43%
34.00%
2.33%
17.78%
28.57%
19.83%
31.49%
0.68%
8.47%
9.15%
12.20%
69.49%
2.88%
29.39%
34.87%
15.27%
17.58%
Everyday
2-3 times per week
Once per week
Less than once per week
Never
How many times per week do you purchase the following meals on campus?
Breakfast
Lunch
Dinner
Snacks
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 7
Q8: If yes, how many times per month?
Count Percent
Occasionally 90 25.4%
Frequently 83 23.4%
N/A 70 19.7%
Always 44 12.4%
Rarely 35 9.9%
Never 33 9.3%
Total 355
Missing 185
25.00%
75.00%
48.47%
54.85%
Yes
No
Do you ever purchase food on campus during weekends?
Friday
Saturday
25.4%23.4%
19.7%
12.4%9.9% 9.3%
Occasionally Frequently N/A Always Rarely Never
If yes, how many times per month?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 8
Q9: Do you purchase food from vendors outside the AUC campus?
Count Percent
Yes 331 76.4%
No 102 23.6%
Total 433
Missing 107
Q10: How often?
Count Percent
Once a week 132 40.2%
Every other day 76 23.2%
Rarely 71 21.6%
Daily 37 11.3%
Never while I am on campus 12 3.7%
Total 328
Missing 212
76.4%
23.6%
Yes No
Do you purchase food from vendors outside the AUC campus?
40.2%
23.2% 21.6%
11.3%
3.7%
Once a week Every other day Rarely Daily Never while I am oncampus
How often?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 9
Q11: Do you ever bring food from home to campus?
Count Percent
No 279 65.0%
Yes 150 35.0%
Total 429
Missing 111
Q12: How often?
Count Percent
Occasionally 84 55.3%
Rarely 37 24.3%
Every time I am on campus 29 19.1%
Never while I am on Campus 2 1.3%
Total 152
Missing 388
65.0%
35.0%
No Yes
Do you ever bring food from home to campus?
55.3%
24.3%19.1%
1.3%
Occasionally Rarely Every time I am on campus Never while I am on Campus
How often?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 10
PART II - OPEN ENDED QUESTIONS
Q13: What would be your perfect breakfast to start your study/work day?
Response Count
What would be your perfect breakfast to start your study/work day?
220
Total 220
Missing 320
Bakery & Deserts 32
Beverages & Snacks 55
Cereal 1
Cheese 8
Don't have breakfast on campus 2
Eggs 21
Egyptian/Oriental Breakfast 20
Fruits 3
Granola and Yogurt 1
Healthy Food 8
Oats 2
Other 11
Pancakes 6
Salads 6
Sandwiches 43
Specific Outlet Meals 1
1
1
1
2
2
3
6
6
8
8
11
20
21
32
43
55
Cereal
Granola and Yogurt
Specific Outlet Meals
Don't have breakfast on campus
Oats
Fruits
Pancakes
Salads
Cheese
Healthy Food
Other
Egyptian/Oriental Breakfast
Eggs
Bakery & Deserts
Sandwiches
Beverages & Snacks
What would be your perfect breakfast to start your study/work day?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 11
Q14: What would be your perfect lunch as a recharging break in the middle of your study/work day?
Response Count
What would be your perfect lunch as a recharging break in the middle of your study/work day?
204
Total 204
Missing 336
Bakery & Deserts 2
Beverages & Snacks 9
Burger 4
Cheese 1
Don't have lunch on campus 1
Egyptian/Oriental 3
Fast food 11
Fruits 2
Grilled 15
Healthy 12
Home-made Food 1
Hot meal 28
Italian 1
Other 27
1
1
1
1
1
1
1
2
2
2
3
4
8
9
11
12
15
27
28
32
42
Cheese
Don't have lunch on campus
Home-made Food
Italian
Steak
Sushi
Yogurt
Bakery & Deserts
Fruits
Shawerma
Egyptian/Oriental
Burger
Pasta/ Pizza
Beverages & Snacks
Fast food
Healthy
Grilled
Other
Hot meal
Salads
Sandwiches
What would be your perfect lunch as a recharging break in the middle of your study/work day?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 12
Pasta/ Pizza 8
Salads 32
Sandwiches 42
Shawerma 2
Steak 1
Sushi 1
Yogurt 1
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 13
Q15: What would be your perfect dinner to keep you going just a few more hours?
Response Count
What would be your perfect dinner to keep you going just a few more hours?
182
Total 182
Missing 358
Bakery & Deserts 11
Beverages & Snacks 14
Cheese 6
Chicken 3
Don't have dinner on campus 6
Fast food 2
Fruits 16
Grilled 3
Healthy 2
Hot meal 12
Other 29
Pasta/ Pizza 9
Salad 22
Sandwiches 32
Tuna 3
Yoghurt 12
2
2
3
3
3
6
6
9
11
12
12
14
16
22
29
32
Fast food
Healthy
Chicken
Grilled
Tuna
Cheese
Don't have dinner on campus
Pasta/ Pizza
Bakery & Deserts
Hot meal
Yoghurt
Beverages & Snacks
Fruits
Salad
Other
Sandwiches
What would be your perfect dinner to keep you going just a few more hours?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 14
Q16: Do you feel there are any types of food missing at AUC?
Response Count
Do you feel there are any types of food missing at AUC? 211
Total 211
Missing 329
Asian 2
Bakery & Deserts 4
Beverages & Snacks 18
Burger 3
Egyptian/Oriental 5
Fast food 4
37
47
No
Yes
Do you feel there are any types of food missing at AUC?
1
1
2
2
2
3
3
4
4
5
5
7
8
9
17
18
36
Grilled
Yoghurt
Asian
Tuna
Vegetarian
Burger
Salad
Bakery & Deserts
Fast food
Egyptian/Oriental
Fruits
Pasta/ Pizza
Sandwiches
Hot meals
Healthy
Beverages & Snacks
Other
Do you feel there are any types of food missing at AUC?
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 15
Fruits 5
Grilled 1
Healthy 17
Hot meals 9
Other 36
Pasta/ Pizza 7
Salad 3
Sandwiches 8
Tuna 2
Vegetarian 2
Yoghurt 1
Food Services Survey – Downtown Campus Spring 2017
OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 16
Q17: Please make any suggestions for new ideas for Campus Food Services. (Think out of the box!)
Response Count
Please make any suggestions for new ideas for Campus Food Services. (Think out of the box!)
162
Total 162
Missing 378
Asian 5
Bakery & Deserts 8
Beverages & Snacks 17
Burger 1
Cheap prices 3
Egyptian/Oriental 3
Fast food 2
Fruits 4
Grilled 1
Healthy 11
Home-made food 3
Hot meals 4
Italian 1
1
1
1
1
1
1
2
2
3
3
3
4
4
5
6
7
8
8
11
17
73
Burger
Grilled
Italian
Sandwiches
Seafood
Vegetarian
Fast food
Salad
Egyptian/Oriental
Home-made food
Cheap prices
Fruits
Hot meals
Asian
Pasta/ Pizza
Quality
Bakery & Deserts
Services
Healthy
Beverages & Snacks
Other
Please make any suggestions for new ideas for Campus Food Services