Final Exam Final Exam ReviewReview

CMUN 10CMUN 10

• What is Communication?• What is Group Communication?• What is Meta Communication?

• What is Communication?– is a dynamic, always changing process – You cannot not communicate

• What is Small Group Communication?– Interaction among a small group of

people who share a common purpose or goal, who feel a sense of belonging to the group, and who exert influence on one another

• What is Meta Communication?

Communication about communication

• What are the types of small groups?

What are the types of small groups?

• Primary: Fulfills basic needs– Family– Friends

• Secondary: To accomplish a task/goal– Problem Solving/Decision Making– Study– Therapy/Self Help– Committee

• Ad Hoc• Focus• Quality Circle

• What are the leadership styles as mentioned in lecture and textbook?

-Define behaviors of each style

Leadership StylesLeadership Styles

• Autocratic/controller• Laissez-faire• Democratic leadership

• Type X The Performer• Type Y The Transformer

• Task vs. Maintenance

TheoryTheory• Traits/Leadership• Situational leadership• Systems Theory• Functional Theory of Leadership• Rules Theory

T/F: Decision making groups are usually formed in order to resolve issues or overcome some unsatisfactory situation.

FALSEFALSE• Decision making group:

– purpose is to make a choice among several alternatives

– Decision making task is significant and different than problem solving

– May also have the problem solving task as part of the group assignment

What is reflective thinking?

Reflective ThinkingReflective ThinkingThe The Traditional Traditional Problem Solving ApproachProblem Solving Approach

Identify and Define the Problem:·       Is/Is Not Analysis (p. 231)·       Journalistic questionso     Who/what/when/why/where/how Analyze the Problem·       Force Field Analysis·       6M Analysis Generate Possible Solutions·       Select the Best Solution or a·       Combination of Solutions Evaluate the Solutions - Pros/Cons Test and Implement the Solution Action Chart - Flow Chart

T/FT/F1. The face is the most important

area of nonverbal communication for revealing emotions

2. Regulators are nonverbal behaviors that help to control the flow of conversation between others and ourselves.

TRUETRUE1. The face is the most important area of

nonverbal communication for revealing emotions

– Eye contact functions to provide cues about thought processes, seeks feedback from others, signals when the communication channel is open

2. Regulators are nonverbal behaviors that help to control the flow of conversation between others and ourselves.

• What are the parts of the Communication Model –define each

Model of CommunicationModel of Communication

T/FT/F• Low status members only talk to low

status members

FALSEFALSE• Low status members only talk to high

status members• High status members rarely talk to

low status members, and almost always with each other only.

T/FT/F• Group goals and individual goals are

always compatible

FALSEFALSE• Group goals and individual goals are

always compatible– Groups may want a particular goal, but

individuals can derail a group goal by using individual roles and behaviors (see text)

Power BasesPower Bases• What are the types of power?

Power BasesPower Bases• What are the types of power?

– Legitimate: Elected/Hired– Referent: Being well liked– Expert: Knowledge/information– Reward: Gives reward for good behavior– Coercive: Punisher

DefineDefine• Group Think

DefineDefine• Group Think: A type of thought

exhibited by group members who try to minimize conflict and reach consensus without critically testing, analyzing, and evaluating ideas

• What is the difference between a team and a group?

T/FT/FAn Ad Hoc Committee disbands when

it completes a task.

TRUETRUE An Ad Hoc Committee disbands

when it completes a task.

T/FT/F• Individualistic cultures value

individual recognition and rights more than group or team recognition and rights – while Collectivist Cultures recognize the group over the individual rights.

• What are the five stages of group development?

• Forming• Storming• Norming• Performing • Mourning

• What are the types of conflict?

What are the types of conflict?– Pseudo: Misunderstanding

• Needs clarification of perceptions

– Ego: Individual believes being attacked or personalities clash• Employ active listening• Express concerns freely

– Simple: Disagreement over action to take• Listen & clarify

Which of the following list is not one of the Conflict Management Principles

A. Separate the people from the problemB. Focus on shared interestsC. Generate many options to solve

problemsD. Understand that perception plays no role

in conflict management E. Base decisions on objective criteria

• What is a focus group?

• What is a focus group?– a group that is meeting to discuss a

particular topic so that the group’s leaders can better understand how the individuals view that topic.

T/FT/F• Quality Circles improve the quality of

services and products for organizations

FALSEFALSE

• Quality Circles stress individual department/team success over organizational success

T/FT/F• The Fishbone Diagram is an

analysis tool that charts the causes and effects of a problem or outcome.

TRUETRUE• The Fishbone Diagram is an

analysis tool that charts the causes and effects of a problem or outcome.

That’s it! See you next week