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WELCOME TOGROUP NO:05

AMRITAGEETA

GIRISHANKARPRATHEEK

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About FedEx• FedEx Corporation, originally known as FDX Corporation, is

an American global courier delivery services company headquartered in Memphis, Tennessee.

• The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000.

• Products-Post delivery, express mail, freight forwarding, third-party logistics

• Services- FedEx Express (Orange "Ex")

FedEx Ground (Green "Ex")

FedEx SmartPost (Grey "Ex")

FedEx Freight (Red "Ex")

FedEx Trade Networks (Yellow "Ex")

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Input

Process

Output

Package pick up,Dimensional and Multidimensional

Scanner,Destination locator,Volume and weight

calculator,Conveyor Belt ,etc.

Collection of packages,Scanning of barcodes,

Sorting on belt,Manual segregation,Transportation to the Destination point, etc.

Delivery of package to desired destination ,

Customer satisfaction.

Case is about-• How FedEx works: Enterprise system• Type of Business Processes And Information systems used in FedEx• How package is shipped and handled at the FedEx facility from one point to another.

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QUESTION 1

LIST THE BUSINESS PROCESSES DISPLAYED IN

THE VIDEO

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Supply Chain Management

1) Collection – Pick up the package from home. Pick up the package from sorting centre

2) Scanning – Scan the package from a portable device which is interfaced with

the central system Checking details of product using volume and weight calculator Manual segregation of Un-sized and un-read packages.

3) Transportation – From home to hub/ sorting centre From hub to jet From jet to destination

4) Delivery – Delivery of package to their destination.

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Customer Management

In time delivery to the destination

Safe and secure delivery

Continue monitoring of the flights and the package status

Availability of current status of package to customer

Providing high customer satisfaction

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QUESTION 2

LIST THE TYPE OF INFORMATION SYSTEMS SHOWN IN THE VIDEO.

CAN YOU DESCRIBE HOW SYSTEMS THAT WERE NOT SHOWN

MIGHT BE USED AT FEDEX?

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Information systems used are

Transaction Process System(TPS)

* Scanner  * Volume and weight calculator  * Price Tracking system.   * Destination locator  * Package Handling and controlling system at airport.  * Segregator.

Management Information System(MIS)

* Continue monitoring of the flights and the package status and updating * Help middle level manager to coordinates the arrival of trucks and monitors airport and airplane conditions based on data provided from TPS

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The type of information systems that was not shown in the video which might be used in FedEx:

Decision Support System(DSS) * What would happen if delivery become late for some hours or days? * What would happen if sorting stopped because of any reason for one day?

Customer Relationship Management System(CRM) This provide information to coordinate all the business processes which deal with customer. This helps in: - Firms identity - Attract and retain most profitable customer - Better service to existing customer

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Knowledge Management System(KMS) Better performance than other because having better knowledge about how to create, produce and deliver the product and service. Enterprise system(ERP) To integrate the business processes in manufacturing and production, finance and other functional areas into single software system.

Executive Support System (ESS) - To turn the data provided from the TPS and MIS into useful summarized reports. - This reports can be used by executive level managers for quick access to reports coming from all FedEx levels and departments such as billing, cost accounting, staffing, scheduling, and more.

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QUESTION 3

THE SYSTEM DISPLAYED IN THE VIDEO IS AN ENTERPRISE SYSTEM.

WHY IS THIS TRUE? EXPLAIN YOUR ANSWER.

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1) Enterprise application help businesses become more flexible and productive by - coordinating their business processes more closely - integrating group of processes - so they focus on efficient management of resources and customer service.

From video we can see above points.

2) The ideal enterprise system could control all major business processes

in real time via single software architecture.

FedEx system enables efficient response to customer package shipment orders using software

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3) There are four major enterprise application: - Enterprise system(ERP) - Supply chain management system(SCM) - Customer Relationship Management System(CRM) - Knowledge Management System(KMS)

All of above applications are used in FedEx.

4) Permits the integration of the computer systems that run all phases of an FedEx operations to facilitate cooperation and coordination of

work across the enterprise.

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QUESTION 4

HOW IMPORTANT IS TECHNOLOGY TO FedEx’S BUSINESS PROCESS?

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Fedex follows a Transaction processing systems.

Technology can be used to give your business a competitive edge

with better communication, enhanced security etc.

Computers are used to keep track of vital pieces of business

information, including client activities, billing and pay roll data.

A database can be used to store information about clients,link

services directly to the billing system.

FedEx name has become synonymous with a tradition of

automation, customer service and technological leadership.

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Provides services to its customers like:

• The physical transportation

• Distribution of packages and the information systems that

identify the location of a package at any time.

First to install

• Computers in vans

• Provide sophisticated automation in the mailroom

• Develop tracking capabilities and software.

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FedEx also provides

• Shipment visibility, status notifications and alerts about

critical shipment events.

• FedEx identifies FedEx Express shipments by associating

them to a customer.

• Match account number or company name and address,

placing flexibility and control of information.

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QUESTION 5

HOW COULD FedEx’S SHIPPING PROCESS MADE FOR EFFICIENT?

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FedEx already have a very efficient shipping process.

Containers are in different shapes designed specifically to fit

into the aircraft.

FedEx can increase efficiency by

• Unify the diverse markets by standardizing its product.

• An integrated computer tracking system can also be used.

• A system can also be used to communicate with smart phones

issued to couriers

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REFERENCE

• www.fedex.com.• www.esj.com• www.netsuite.com• www.tennessean.com

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