Tablet Based Feedback System

Alitum Solutions Pvt.Ltd

LISTEN ANALYZEACT

Content

Alitum Solutions Pvt.Ltd

• Application Features• Customer Recovery Features• Analytics Features• Maintenance Features• Our Requirements

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Fungroo features make the feedback

process more fun and easy. Capture your

customer experience at every touch point and know what they think

about YOU…..

4

Intuitive and Vibrant Design

Alitum Solutions Pvt.Ltd

Choose from different themes and

templates

Vibrant and colorful designs, smiley or

rating icons

Multiple questions in one slide, answer with single select

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Different themes for welcome and thank you page

Alitum Solutions Pvt.Ltd

Different questions for different sectors

Customize questions as per industrial

needs

Customize Questions

Alitum Solutions Pvt.Ltd

Expertise feedback Questions prepared

Dynamic and Logic based on feedback responses

Alitum Solutions Pvt.Ltd

Replace paper feedback process with tablet to make

it faster and simple

Visually rich and engaging questions to make it more

interactive

Follow logic for feedback questionnaire to make it

more dynamic

Alitum Solutions Pvt.Ltd

Drill down each

questions further

Style them as pop up or drop down

Single or multiselect questions

Make your loyal customers your brand ambassadors

either through Mouth Shut, Google or Fb Review

Alitum Solutions Pvt.Ltd

Highlight your brand, choose your logo, choose your color and background to match your brand’s image

Alitum Solutions Pvt.Ltd

Flash screen to avail special promotional and discount offers

Alitum Solutions Pvt.Ltd

Use QR/Bar code scanner to personalize the discounts /offers

Fungroo works in both offline and

online. Upload the forms automatically

once the internet connectivity is back

Alitum Solutions Pvt.Ltd

Online Mode

Offline Mode

Multiple forms at a time in

one tablet, to access them

when and where required

Alitum Solutions Pvt.Ltd

Multilingual feedback

forms as per your customer’s requirement

Auto-Click photos to prevent frauds and

to ensure that frontline executives

are taking feedbacks efficiently.

Alitum Solutions Pvt.Ltd

Don’t miss the Feedback of any of your Customer !

Enable kiosk mode to block all other applications

Alitum Solutions Pvt.Ltd

Enable Kiosk Mode

Only Fungroo application is accessible

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Currently supports android tablet of different sizes and versions.

Alitum Solutions Pvt.Ltd

ALERT ! Coming Soon on IOS…….

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Customer Recovery Features

to convert all your customers into Loyal

Customers and keep them delighted …..

Recover your customer in just 3 easy steps

Alitum Solutions Pvt.Ltd

Recover your Customer

Real Time SMS and Email to Dissatisfied Customers

Raise Ticket for Dissatisfied Customer

Follow Escalation Matrix to Ensure

the Issue is Resolved

Alitum Solutions Pvt.Ltd

Delight your unhappy customers with just a click !

Alitum Solutions Pvt.Ltd

Reach out to your dissatisfied customers through Real Time SMS and Emails. Know their grievances before they tell to others and resolve it even while you are travelling.

Alitum Solutions Pvt.Ltd

Raise ticket for each dissatisfied customer

Know their grievance and make management note

Close ticket to ensure that issue is resolved

No More Excels

No Manual Entry

Escalation Matrix to define different levels and departments of an organization to ensure that the issue is resolved on

time

Alitum Solutions Pvt.Ltd

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Analytics Features enable you to get the

overview of the feedback data gathered and helps

you to understand the factors impacting your

revenue directly…..

Reports to analyze the overall feedback data on daily, weekly and monthly basis

Alitum Solutions Pvt.Ltd

Login demo page to access the details of various departments

Alitum Solutions Pvt.Ltd

Daily email reports to know details about number of happy and unhappy customers

Alitum Solutions Pvt.Ltd

Identify Top Three parameters that impact revenue directly

Alitum Solutions Pvt.Ltd

Know your Market Channel Effectiveness

and Employee Effectiveness

Alitum Solutions Pvt.Ltd

Know the Trend Analysis and ROI

Capture customer responses in one page

Alitum Solutions Pvt.Ltd

Download the charts and reports in various

formats

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Maintenance Provided from our end to ensure smooth and

successful results for your business. We take care of your customers…..

Alitum Solutions Pvt.Ltd

Remote Monitoring &Data Handling from our

end to ensure smooth and timely results

Connect to our server with just a click to refresh forms & update changes in the feedback forms

Alitum Solutions Pvt.Ltd

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Change feedback questions in a minute from

anywhere

Training provided to all the frontline

staff and maintenance head

Technical user manual provided

Resource material provided to keep

you updated through blogs etc

Track hardware health through Sapota login

To ensure best results for you

Our RequirementsTake 3 steps to let us help you better

Alitum Solutions Pvt.Ltd

1

•Provide us with your feedback form, meanwhile you can refer our sample feedback forms

2

•Provide us with the Point of Contact and department details of your company

3

•Provide us with the tablet details required for your store

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Thank You